Label: Andover Continuum - Building Automation Knowledge Base - Communities

Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Telnet Command Cause Possible blocked ports Resolution You can check if a port is open in your network by issuing the telnet command. If it is open, you will see a blank screen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server to which you are trying to connect [port] is the port number where the server is listening If the port is open, you will see a blank screen. This will mean that connection is successful. For example Telnet 192.168.0.20 9001 ( this port i know is closed the result was this)   telnet 192.168.0.20 9003 ( This port i know is open the result was)       For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue Requests for information on a wireless access control solution Environment Continuum Schlage Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Easy access to documentation for the Schlage Wireless Access Control Solution Resolution 09-17-2012 The Security Center of Excellence is pleased to announce the integration between Schlage AD-Series locks and Andover Continuum Netcontroller II and ACX 57XX family of controllers. This integration will provide a cost effective and scalable access control solution. Schlage AD-Series locks combine all of the components typically found around the door such as the door position switch and the request to exit switch into one unit which simplifies installation and saves money. Since they are designed to be modular Schlage AD-Series locks can easily be upgraded in the future to meet changing security and technology requirements. Within Continuum Cyberstation the Schlage locking device will look and function like a normal door and an XDriver at the controller level will provide access to these devices. This solution is ideal for education and healthcare facilities but can also be used in a wide range of other applications. For more information please contact COE@Buildings.Schneider-Electric.com.   Schlage Data Sheet Final.pdf Andover Continuum _ Schlage Integration Offer Final.pdf Andover Continuum _ Schlage Integration Training Final.pdf

Issue Have lost disc to install RoamIO software for the version 1.0 RoamIO Environment Windows XP Continuum RoamIO 1.0 Cause Lost CD or CD broken for RoamIO  Resolution Below is the software / Drivers and install Guide for the RoamIO version 1.0 RoamIO User Guide.pdf RoamIO V1.0 Laptop.zip RoamIO V1.0 PPC.zip RoamIO V1.0 Driver.zip The latest RoamIO2 versions of the software can always be downloaded from The Exchange Download Center.

Issue Is it possible to customize the active alarm view in status line mode to remove the weekday from the date field? Environment Continuum Cyberstation Cause Do not want the name of day  (weekday) being shown in the Active Alarm View. Resolution The weekday can be removed from being displayed in the Active Alarm View. You will need to change the "Long Date" field in your Windows Regional Settings to remove the preceding weekday name.   Change "dddd,d MMMM yyyy" to "d MMMM yyyy" and you will see that the entry in the alarm bar goes from having the name of the day shown; To only showing the day, month, and year;

Issue At times it is necessary to manually delete MSMQ messages Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Under certain conditions messages build up in queues and don't clear out from msmq (i.e. Cyberstation offline that is configured to receive alarms) Resolution To open MSMQ Go to Windows Control Panel> Administrative Tools>Computer Management Expand Services and Applications Expand Message Queuing Expand Outgoing Queues and select one of the entries Right Click on queue messages and select AllTasks>Purge Are you sure you want to delete all messages? Yes Repeat this for the queues that require purging Note: The IP of the Cyberstation is listed in the Outgoing Queue Channel (an offline Cyber will keep building up messages) Here is a snapshot of the queues below.

Issue There's a need for information on the Personnel Import Utility Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Finding the information on the Personnel Import Utility may be difficult to locate. Resolution The information for the Personnel Import Utility can be found in the latter part of Chapter 19 on Personnel. There is additional information in Appendix C related to the tables and XSLT file. Click here to download a copy of just the PIU Manual.

Issue When launching Continuum the following error window comes up   The main menu splash is not displayed and the application randomly crashes with an MFC error. The following Application error is seen in the windows log.     Continuum.exe 1.94.0.1 4f735b82 MFC80.DLL 8.0.50727.6195 4dcdeca2 c0000005 00023b10 f94 01ce6c36e741312b C:\Program Files (x86)\Continuum\Continuum.exe C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_cbf5e994470a1a8f\MFC80.DLL 295d2fa7-d82a-11e2-9a81-00188b6cfffd     Environment CyberStation Cause Corrupted Continuum.MNU menu file. Resolution Remove the corrupted menu file and replace with a good file from another WS. Note: When copying a menu file from another WS make sure it is the same type in terms of 32 versus 64 bit as there are paths in the file that differ depending on the OS type.

Issue Continuum BACnet devices not seen in Continuum Explorer Environment CyberStation Cause "Continuum Explorer\View\Show Continuum BACnet Devices As" is set to "Infinet Controllers only" Resolution "Continuum Explorer\View\Show Continuum BACnet Devices As" is set to "Infinet Controllers only" Set to "Infinet Controller and BACnet Device The slightly confusing thing is that all Non Continuum (third party) devices still appear in the Bacnet view. This is correct, as designed. See below for both examples  

Issue BACnet MAC ID 0 (zero) on MSTP network already in use by third party device, considering changing the bCX MSTP BACnet MAC ID to an available value in the 1-127 range as indicated in the bCX web page configuration. The online Help provides the following information on the setting. BACnet MAC ID - Comm2 Identifies the MAC (Media Access Control) networking address of the controller on its MS/TP network, using integers ranging from 0 to 127. The default address is 0 and you only need to change this value if the value has already been assigned to another device on the network. Environment bCX4040 bCX4000 b3 devices BACnet 3er party device Cause Design Resolution Due to a limitations in the b3 devices the bCX's MSTP MAC ID should not be changed unless the bCX will only host third party devices on its MSTP (Comm2) and will NEVER be in a situation where MAC ID zero is available during a b3 learn operation. The issue is that when ID zero is made available (by changing the default in the bCX) the LEARN process done on b3s will assign ID zero to one of the b3s, because of design constraints, a b3 will not operate correctly if assigned MAC id zero. PSS STRONGLY recommends that if a third party device is using MAC id zero on the MSTP, that the device be re-assigned a different ID in order to keep the bCX at its default value of MAC ID zero.

Issue When logging onto a client session on the WebClient server, the screen goes white and cannot logon. Environment WebClient Firewall Client WebServer Cause Firewall was restricting access to the database server. Resolution Turned off firewall on the database server.

Issue Need to connect to an old CX / CMX via hyperterminal but don't know the pin out for the old style CX and CMX cable with  9 way to 25 way D type connectors Environment Continuum Windows Hyperterminal Cause Need to connect to an old CX / CMX via hyperterminal but don't know the pin out for the old style CX and CMX cable with 9 way to 25 way D type connectors Resolution Please see attached .pdf of wiring diagram for pin connections from 9 way to 25 way D type  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Sample programs for carpark access control. Environment Continuum Access Control Carpark Access Carspace Counting Cause Want sample code on how to provide Carpark Access Control. Resolution It is possible to do car park control with Continuum Controllers. There are a number of different ways to do this depending on the sites specific requirements. PSS doesn't provide programming for specific projects but we can provide generic examples. *** Note: This sample code is provided as-is to be used as a sample only.   *** To start off, a very simple solution could be:   To have three Areas defined, Outside, CommonCarPark, and EmployeeCarpark. You then create Door objects for the Entry Readers at the entrance to CommonCarPark and EmployeeCarpark. Use a PE Program to Monitor the CommonEntry Entry Reader for ValidAccess and set a pre-alarm flag (Numeric). Have an AlarmEnrollment attached to the pre-alarm flag and set for a specific amount of time (3 minutes). Have another PE Program that monitors the EmployeeEntry Entry Reader for ValidAccess and then re-sets the pre-alarm flag stopping the alarm from being sent. You could use this sample program, with some modifications, to provide you with this functionality. This is a very simple way of doing it that doesn't take into account having more than one car coming in at the same time though...you could expand on this to include using arrays to store the details of the Personnel that have badged and then have a timer associated with that specific Personnel, set both values into an Array and then have another program monitor that Array and compare the time they entered against the current time...if the difference was more than your alarm time then raise an alarm. When that Personnel badges at the EmployeeEntry Reader you remove their entry from the Array. A sample on how to do this is here. This one is a bit more complex than the previous example but it should give some ideas to start with to mold into a solution. There is a WS program as well as a controller program. The controller program does all of the carpark control which uses arrays to store the number of car spaces currently available for each department group (company/tenant) and allows of disallows new cars from that dept depending on available slots. This solution required both a roller door and a gate inside the roller door to create a "mantrap" for the desired control but the same principle could be applied in a simpler design. The WS program was used to provide a solution to the tenants locking themselves out of the carpark when they didn't badge out properly. It uses an object to search though all Personnel to find a specific card number and then resets that Personnel's current Area so they can badge at the anti-passback enabled Door. From memory, this part of it didn't work as well as the carpark access. The code is good just the method of searching through all Personnel was prone to locking up. Depending on the number of Personnel and size of Database it can take a longtime to do the search ... and the program can time out and go to disabled. So there was human intervention needed at various times.  

Issue How to enable the “Disable Card if Not Used In” feature that shows on the Privileges tab of the Personnel Editor object? The option is greyed out and no values can be entered. Environment Continuum Personnel Editor Cause The feature has not been enabled and there are currently no plans to implement this feature.   Resolution The feature is not implemented. At the time of writing this, the documentation and online help had not been updated to reflect this and are misleading. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Although, it is possible to create this functionality through a Plain English program that looks for cards that haven't been used in a certain amount of time and then disables those cards. See these sample programs below. They are not an exact solution but provide the methodology to be used. Dead Report Expire Disable Cards   Depending on how large your Personnel list is will determine how much success you will have with this PE solution. The OpenList command can have issues and lock up if the list being searched takes too much time to go through.  

Issue Not able to find information on the DO-20, DIO-20, or DM-20 IOU modules. Environment DM-20 DIO-20 DO-20 Relay Cause Unable to find documentation. Resolution Below are documents that have information on the DM-20 IOU module, DO-20 board, and DIO-20 Eclipse board. DO-20 -> Here.  DIO-20 Eclipse Module Datasheet -> Here. Continuum I/O Modules Datasheet Continuum I/O Installation Guide Continuum I/O System Reference (start pg.80) DIO-20 Installation Guide   Note: The Eclipse product line is now discontinued, but the DIO-20 is available for the DM-20. The part number is 01-9000-DIO20.

Issue The Domain was upgraded to Windows Server 2008 and now the Workstations Windows firewall causes Andover  Controllers to go Off line. Environment Windows 7, Windows Server 2008 R2 9680,9640 CX 75XX  9900, 9200 Cause Enhanced Security in the MS Server 2008 series domain enforces port blocking above ports 5000  and above. Resolution Add components , ports to the firewall exception list for Windows Firewall and for Anti-Virus Download List:

Issue Schlage step by step configuration. Environment Windows Xp, 7,  2008, 2008R2 Continuum 1.94 Cause Single Door set Up examples. Resolution Schlage Door setup examples attached.   Download here

Issue Different Windows Users see the Pinpoint buttons differently. Product Line Andover Continuum Environment Cyberstation Pinpoint Cause Continuum uses the information from the Windows profiles to define the system appearance. Resolution In the Windows Display properties you can select the "Windows and Buttons" style for your profile, this will change the appearance of the standard buttons used within Pinpoint graphics. For example: Selecting Windows XP Style will look like: Selecting Windows Classic Style will look like: Windows 7 also has other styles available.

Issue When browsing to graphics file directory on shared drive the following error is generated. Environment WebClient IIS Cause When specifying the virtual directory physical path in IIS DO NOT use a mapped drive. In the example below 'Y' is a mapped drive to ABEPSSZ4002\Program Files\Continuum\NewGraphicsFiles The 'Test Settings" results in an authentication error Resolution Use remote folder path only specifying the remote computer either by name or IP address follow be the name of the share. If the example below, the Program Files\Continuum|NewGraphicsFiles folder on the remote computer that will host all the graphic files has been shared with the proper permissions using the share name NewGraphicsFiles.  

Issue Sending BACnet alarms to a third party BACnet device (from bCX or b3 controller) Environment Continuum BACnet Cyberstation, B-OWS Cause Clarification required on the best way to send BACnet alarms to a third party BACnet device (from bCX or b3 controller). Resolution There are two main methods that can be used. The Event Notification Delivery tab should be set up using the Continuum discovered BACnet address or the NET:MAC method see below. Both methods generate the same packet and should give the same results. It is normally recommended to use Guarantee Delivery Method 1 Method 2 NOTE BACnet Global Broadcast is not often used

Issue How to create a push button to launch an external application. Environment Continuum Cyberstation Cause Not sure how to open an external application from the Continuum Menu pages. Resolution To setup a button to run an external application, you can create a hotspot on a Menu page that when clicked, runs the application. 1. On the menu you want to add the button; right-click and select Edit. 2. Click and draw a rectangle. 3. Right click the rectangle and select Properties. 4. Edit the hotspot by giving a name, selecting Control to be Execute, select the application you want to run using the Open field, then tick "Make hotspot look like a windows button", and type a display label in the Button field. 5. Hit OK, then save and run the page. 6. Test that it works by pressing the button you just created.