Label: Satchwell MicroNet - Building Automation Knowledge Base - Communities

Issue The engineer is unable to select the Lon communications option in Visisat. Environment Visisat Lon Communications Cause The Lon Plug and Play driver has not been installed. Resolution Install the Lon Plug and Play driver. This driver is available as part of the Visisat Installation process, but to upload this driver click HERE.

Issue When using the Generate project command in XBuilder the Generate output screen will not show any errors even though it reports an error was encountered or the error is visible but the info message indicating what it was trying to build the caused the error is not visible. Using the Window-> Restore Default Settings does not correct this. Environment TAC XBuilder Cause A filter has been applied to the Output window. Resolution Right click in the Output window and ensure that each of the following options are selected: Show Info Messages Show Warning Messages Show Error Messages

Issue A controller with only 2 available outputs is being used to control a 3 stage device. Environment Three stage device control where lower stages must remain active. Cause Hardware or space limitations may prevent there from being enough outputs to control a three stage device. Resolution Two controller outputs in conjunction with a DPDT (dual pole, dual throw) relay can be configured to control a three stage device. This will allow you to activate stage 1, stages 1 and 2 or all three stages by activating either one or both of the controller outputs. An example of when this might be used is to control three stages of heat or a three stage fan. A standard "ice cube" type relay can be used (IDEC RH2B or similar) and should be wired as shown in the diagram below.   The controller should be programmed to activate only output 1 for stage 1, activate only output 2 for stages 1 and 2 and finally to activate both outputs for stages 1, 2 and 3. Note that certain application specific controllers may not allow the outputs to be configured in the way described above and thus cannot take advantage of this setup.

Issue Laptops are now being supplied with an express card slot instead of a PCMCIA card slot. The LON PCC-10 cards are PCMCIA cards and will not fit in an express card slot. Product Line Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC Vista Environment Using the Lon PCC-10 Card in a laptop that has an express card slot and not a PCMCIA card slot. Cause The latest laptops are being supplied with express card slots. The option of a PCMCIA card slot is becoming harder to specify. Resolution Although the slot in the laptop appears to be the same as a PCMCIA card, the Express card slot differs in many ways to the PCMCIA slot the PCC-10 card requires. Express card slot to PCMCIA card converters are available but not all support the PCC-10 card. Some express card to PCMCIA card converters only support 32 bit PCMCIA cards. The PCC-10 is a 16 bit card. Basic testing has been carried out on an express card to PCMCIA card converter with a LON PCC10 card from Roalan Ltd. You can purchase the EC1632 converter direct from Roalan Ltd. website by credit card through the Sagepay secure web server. Alternatively, you can phone your order to +44 (0)1202 861512 or fax it to +44 (0)1202 891454. The product is plug and play on Windows Vista and Windows 7 with a downloadable utility for Windows XP. (Only required on some computers. It was not required on the Dell E6420 when testing the card.) You can download the utility here: EC1632.zip, or from Roalan's website. Further information on the converter is available on Roalan's website. You may also download the EC1632 Installation Guide. The card should be plug and play. If your PCC-10 card does not work when using the express card converter, check the PCC-10 card installation using under the control panel. If the card is not working correctly review The Echelon LonTalk PCC-10 PCMCIA Network Adapter will not work with a Dell E6410 laptop. If you need to order a LON PCC10,PCMCIA card, they are available through Schneider Electric specification number WPA-LON-2.

Issue To order the correct version of this controller. Environment IAC600 Controller, IAC 600 Controller, MER207 Chip Eaton Williams BT Controller. Cause Ordering the incorrect version of controller will not allow the Eaton Williams scheme to operate correctly. Resolution To order the MER207 version of the IAC600 controller use the IAC600-S specification. To download the Visisat 2.1 MER207 stencils, please click here. Copy the downloaded file to your computer and unzip the file. The files will be unzipped to a folder "Satchwell" with the mer files in the correct folder structure underneath.The files will unzipped to a folder "Satchwell" with the mer files in the correct folder structure underneath. 1        Copy the folder Satchwell including its sub folders. 2        To your computers C: drive. 3        This will put the required MER files in the correct places ready for use. Now you can choose the stencil in VisiSat, when you need it, by selecting "open Stencil" and navigating to "C:\Satchwell\Binary\VisiSat\EN\Visio\Specials Products.vss.  

Issue What resources are available to get more information on the Modbus protocol? Environment Modbus ASCII/RTU Modbus TCP/IP Cause The Modbus protocol information is available on www.modbus.org Use the menu on the left and select Technical Resources. Select the Modbus Specifications. Resolution Found on www.modbus.org are the protocol specifications: Modbus ASCII/RTU Modbus TCP

Issue A replacement for VisiView is required. Environment Satchnet VisiView Cause The VisiView software is now obsolete. Resolution VisiView can be replaced using a SmartStruxure Automation Server or TAC Xenta 555 Web server. Both the SmartStruxure Automation Server and the Xenta 555 provide web interfaces so that the customer can view their HVAC equipment graphically using an appropriate Web browser. Both the SmartStruxure Automation Server and TAC Xenta 555 Web server communicates with either IAC or Micronet controllers. Further information on the Micronet Transition to SmartStruxure can be found in PA-00228 The Xenta 555 is programmed using TAC Xbuilder, which allows data to be presented in a graphical format. Further information on the Xenta 555 can be found here.

Issue Modbus slave device only supports function code 10 hex/16 dec for writing of holding registers. Environment Xenta 913 Xenta 701/711/721/731 Xenta 511/527 Cause In system program 5.1.4 a trigger was added to the Xenta Server software that enables the device to use only the Multi-Register function code. This command is executed from the console port or from the VXI web shell command webpage. VX M 1 = Enable Multi-Register write VX M 0 = Disable Multi-Register write VX M = Display current status of the trigger Note: This setting is persistent on the unit until the firmware has been reloaded. If the unit is upgraded the setting will need to be reapplied. Resolution Log In to the webpage of the Xenta Server Access the Utilities\Target System\VXI Web Shell Commands webpage. Issue a "VX M" command to display the current status. Issue a "VX M 1" to enable the multi register write command option. Some of the Xenta Servers with recent Modbus support do not have the VXI web shell commands web page and the console will need to be used instead. The VXI web shell commands web page should be available in firmware 5.1.6.

Issue Using the selection tool to select the correct meter. Environment Heat Meters Cooling Meters Cause Selecting the incorrect meter can lead to loss of water flow and increased system pressure. Resolution Selecting an appropriate Heat Meter can be achieved using the selection tool. To view or download the tool click here. For the Product Announcement click here. To view the Online version of the tool please click here. The selection of a Heat Meter requires the following information; 1 - The maximum water flow through the system. 2 - The location of the meter, (Flow or Return). 3 - The size of pipe work where Heat Meter is to be installed. 4 - The media type, heating, cooling or both. 5 - Using the selection tool is made easier by using the Auto filter drop down selection arrows. These allow you to filter the selection on a particular area, i.e. "Flow Rate" as shown below. The Heat Meter part number is established as follows; 1 - Digits 1,2 - Heating, Cooling or Combined. 2 - Digits 3,4 - Flow rate. 3 - Digits 5,6 - Body length and connections. 4 - Digit 7 - Threaded/Flanged. 5 - Digit 8 - Heat Meter location Flow / Return. 6 - Digit 9 - Communications type. 7 - Digit 10 - Display option. 8 Digits 11,12,13 - Revision. To view a warning about the under sizing of Heat Meters, please click here. New serial communication modules are now available for Modbus RTU and BACnet MS/TP interfaces.

Issue The requirement to have an enthalpy value, rather than a digital on or off state via the existing object. Environment MicroNet VisiSat Bubbleland Enthalpy logic Cause VisiSat's Bubbleland programming area stencil contains an enthalpy object. This object provide a digital state dependant on comparison. Depending on the controller type depends on the amount or objects the controller supports.   There is not a standard object to provide the enthalpy value. Resolution 1. A simple bubbleland scheme can be created to provide an approximate value for enthalpy. In the following example only changing temperature and humidity values are used, for other factors used to calculate true enthalpy use a fixed value. For example the value for pressure used is 1 bar. A custom object that outputs an enthalpy value can be downloaded below. For example: OR 2. Click here to down load this custom object. The file Enthalpy Custom Object.zip unzips to a folder Satchwell with the necessary files. Copy the Satchwell folder created to your C:\ drive then the files will be placed  in the correct folders in your VisiSat installation ready to use. If preferred download the relevant controller type configuration file, and then load the configured scheme with the enthalpy objects into the specific controller. MN300       MN350 MN440       MN450 MN500       MN550 MN620       MN650 OR 3. A VisiSat project containing each controller type with the enthalpy scheme and the configuration saved under a Configs folder within the project. Click here to download the compressed file containing the project. (4.2 MB)

Issue GSM modem does not send text message when an alarm is generated. Environment Sigma BAS 2800+ Micronet Vista Cause Remote Alarm Manager configuration is incorrect. Resolution Check the recipient configuration to ensure that the selected interface is correct.

Issue Replacements for Satchwell sensors Product Line Satchwell MicroNet, Satchwell Sigma, Field Devices Environment DR DR3253 DRT DRT3451 DRT3453 DRT4453 DRT3651 DRT3652 DRT3801 DRT3851 DU DU4301 DUS DUS4302 DUSF DUSF4351 DUSF4352 DRTE DRTE2201 DRTE2801 DRTE2851 DRH DRH7702 DRH7703 DRTH DRTH7712 DRTH7713 DOT DOT0001 DOT0002 DOS DOS0002 DDT DDT1701 Cause Replacements for Satchwell Room sensors Resolution DOT0001/0002 Outside temperature sensor For CSC, KMC, MMC, IAC, MNN New part number: STO600/5126060000 DOS0002 Outside solar sensor For CSC, KMC, MMC, IAC, MNN New part number:  SSO600/5126050000 DR3253 Room sensor non-adjustable For SVT New part number: STR614/004604900 DRT3451 Room sensor exposed adjustment For CZU, CSC New part number: STR612/004604700 DRT3452 Room sensor concealed adjustment For CZU, CSC New part number: STR611/004604600 DRT3453 Room sensor non-adjustable CZU, CSC, CXR, CZT, KMC, MMC, IAC, MNN New part number: STR600/004604100 DRT4451 Room sensor non-adjustable As DRT 3453 in S-Link housing Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRT3651 Room temperature sensor exposed adjustment For CXR, CZT, KMC, MMC, IAC, MNN New part number: STR602/004604300 DRT3652 Room temperature sensor exposed + LED For MMC, IAC, MNN Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRT3801 Room temperature sensor fan switch On/off for CZU, MNN, IAC Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRT3851 Room temperature sensor fan speed switches As above plus medium and high Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DU4301 Room sensor temperature For MNN & URC New part number: STR601/004604200 DUS4302 Room sensor temperature setpoint advanced basic sensor New part number: STR613/004604800 DUSF4351 Room sensor temperature setpoint adjustable fan auto/on/off fan override New part number: STR609/004604400 DUSF4352 Room sensor temperature setpoint advanced fan Auto/1/2/3 fan override New part number: STR610/004604500 DRTE2201 Active room detector Basic sensor Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRTE2801 Active room detector On/off Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRTE2851 Active room detector Off/low/medium/high Obsolete with no Schneider Electric replacement Suggestions: Try Titan Products or Sontay DRH7702 2% 0-10V DC humidity only For KMC, MMC, IAC, MNN New part number: SHR100/006902340 DRH7703 3% 0-10V DC humidity only For KMC, MMC, IAC, MNN New part number: SHR100/006902340 DRTH7712 2% 0-10V DC humidity with Satchwell NTC TEMP OUTPUT For KMC, MMC, IAC, MNN New part number: SHR100-T6/006902420 DRTH7713 3% 0-10V DC humidity with Satchwell NTC temperature output For KMC, MMC, IAC, MNN New part number: SHR100-T6/006902420 DDT DDT1701, DDT1702 and DDT0001 Duct sensor non-adjustable New part number: STD660 5126030000 Contact Details: Titan Controls: http://www.titancontrols.net/ Sontay Controls https://www.sontay.com

Issue SNP I/O server and NCP I/O server dongleless software download location. Where can I download SNP I/O server and NCP I/O server dongleless software as advised in: PA-00145 - Satchwell MicroNet Range Rationalisation Product Line Satchwell MicroNet Environment MicroNet View. SNP I/O server dongleless software NCP I/O server dongleless software Cause SNP I/O server software can no longer be ordered, it is available as a free download. Resolution Download the software from The Exchange or Click here to be linked to the Monitor tool.(This link will open a new page) Click here to be linked to the SNP I/O server. .(This link will open a new page) Click here to be linked to the NCP/ARCnet I/O server. .(This link will open a new page).  

Issue Software download location. Where can I download "MicroNet View's Monitor Tool" dongleless software as advised in: PA-00145 - Satchwell MicroNet Range Rationalisation Product Line Satchwell MicroNet Environment MicroNet View Monitor Tool   Cause The MicroNet View dongleless Monitor Tool, software can no longer be ordered, it is available as a free download. Resolution Download the software from The Exchange or Click here to be linked to the Monitor tool. (This link will open a new page) Click here to be linked to the SNP I/O server. (This link will open a new page) Click here to be linked to the NCP/ARCnet I/O server. (This link will open a new page). Click here  to be linked to the USB dongle driver for MicroNet View, that may be required with faster PC's (This link will open a new page).  

Issue MicroNet controller objects have a maximum allowable value of 10.000 Environment   MicroNet Meters VisiSat Xbuilder Vista 5 Cause MicroNet controller objects have a maximum allowable value of 10.000 some meter readings require a greater value. Resolution 1. In VisiSat add two counter objects. Link the Rollover pulse output of the first counter to the Count input of the second Counter object. Fig 1. Counter Object 1 is used for the 0 - 999 part of the meter count. Counter Object 2 is used for the 1000 - 1,000,000 part of the meter count. 2. In the Xenta 731 add a Menta object and program shown below in fig 2 is one example. Fig 2. This Menta code multiplies counter object instance 2 by one thousand and adds the sum with counter object instance 1 giving an output for total meter reading of up to 9,999,999. 3. This then can be added to value, graphic ETC pages.    4.  If you would like to download an example click on your preferred option below. Click here for the VisiSat project. Click here for the Xbuilder project.  Click here for the Vista database. Click here for All three.

Issue General use of the Wireshark program. Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Ethernet Networks Cause General Information on using WireShark. Resolution Wireshark is an Ethernet packet analysis programme, Which can be downloaded from: Latest version available from Wireshark Locally stored version 1.0.9 Installing Wireshark If necessary, unzip the WireShark executable file to a suitable location on the PC/Laptop you wish the programme to be installed on. Run the executable file and follow the on-screen instructions. Rules for capturing LAN traffic using Wireshark: Do not use a switch or router to connect the LAN capture PC to the network as these will filter important network activity that you will need to see. You will want to capture everything that is passing over the network at the point of concern. Usually, this means tapping into the ethernet at the Controller or controllers, that is having an issue. midBit-Technologies-LLC-10-100 is an example of a device that can be used to easily tap into the network to take the capture. The monitoring PC must see all traffic from the controller's point of view. The monitoring PC can be connected in either two ways: Connected to the network at the controller The customers IT department can mirror all the network traffic from the controllers port to another port the PC can be connected to. If connected to the network at the controllers, the connection must be made through a true ethernet hub. A hub will not selectively filter important network traffic as a switch or a router will do. More information on what a "true ethernet hub" can be found at http://wiki.wireshark.org/HubReference There are however some switches that feature port mirroring, please see How to Configure a NETGEAR Prosafe Plus Switch for Mirroring. If connected to a mirrored port, the port must mirror 100% of the network traffic to and from the controller. No filtering should be done. Once a complete capture file has been obtained it can be filtered after the fact using WireShark or EtherReal. Using Wireshark Run WireShark Start a trace by choosing the "Capture" menu and then select "Interfaces" Choose the appropriate interface. Generally, this can be identified by its IP Address, but if not, then the packets increasing are an indication. Press the "Start" button. The trace will start and will be similar to the following screenshot. After an appropriate time, the trace can be stopped by selecting "Capture" menu and "Stop" To save the capture file, choose "File" menu and "Save As".

Issue The date and time must be included in the text message. Environment Sigma Micronet Vista BAS2800+ RAM Remote Alarm Manager Cause The basic text messages do not include the alarm date and time, this is a site requirement.. Resolution To change the message format, configure as follows: 1 - Using the RAM Console, select "Configuration" and the required "Action". 2 - Edit the Action, and select "Messages". 3 - Choose the "Advanced" option, and then "Edit Script". 4 - Choose "File" and then "Open File", browse to the location of the script file you want to open. An example script file can be uploaded from here. 5 - The screen capture below shows part of the script editor with the script file opened. This script will provide an alarm message which takes the following form. Message No (This cannot be de-configured), Alarm Priority, Alarm Date / Time, Mnemonic, and Value (i.e. Plant On / Plant Off etc.). The alarm cleared message is slightly different. Message No (This cannot be de-configured), Alarm Date / Time, Mnemonic, and Value (i.e. Plant On / Plant Off etc.).

Issue The Remote Alarm Manager shuts down during use, or cannot be restarted. Environment Sigma BAS 2800+ Vista Micronet Remote Alarm Manager RAM Cause The Log.mdb file becomes too large, and uses excessive memory, this can cause the RAM Engine to shut down. Resolution The Log.mdb can record all system alarms, user actions and the actions that RAM is taking. This file will increase in size and has no restrictions on how big it can get. How fast it increases in size will depend on the logging requirements set in the configuration. This file needs to be managed, and this is achieved as follows: 1 - If the system is running without any problems, then this file should be deleted or renamed on a regular basis. To do this stop the RAM services and locate the Log.mdb record (For Sigma it is most likely located in Sigma\Data\Remote Alarm Manager), and delete / rename it. Restarting the RAM services will recreate a new file. 2 - Ensure that all logging is set to its most infrequent setting. The above screen shot shows the "Debugging" screen for the "GSM Modem" interface. In this instance, logging has been set to "Nothing", but there are four other options. 1 - Errors - Only errors are logged. 2 - Normal - Only low level information is recorded,. 3 - Detailed - More in depth information is stored. 4 - Verbose - All information is logged. If RAM is operating correctly, then choosing either Nothing or Errors, would be appropriate.

Issue When logging into the web server of a Xenta controller using Mozilla Firefox 4 an error message is shown stating that the website is using an invalid security certificate.  When logging into Xenta server using Firefox 4 a certificate error is displayed as displayed below: The complete error screen reads as follows: This Connection is Untrusted You have asked Firefox to connect securely to 192.168.1.152, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. Get me out of here! Technical Details (IP Address of Xenta) uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate is only valid for (IP Address of Xenta) (Error code: sec_error_ca_cert_invalid) I Understand the Risks If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection. Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification. Add Exception... How to install a self signed certificate. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Mozilla Firefox 4 Xenta 511, Xenta 527, Xenta 555, Xenta 701, Xenta 711, Xenta 721, Xenta 731, Xenta 913 SSL Cause The default certificate in the Xenta web server is a self-signed certificate. Since the certificate is not issued by a recognized Certificate Authority the web browser (in this case Firefox 4) cannot validate the authenticity of the certificate and suggests that the user not continue to the website each time the user tries to access it. Resolution There are two possible resolutions: Install the self-signed certificate using the following steps: Expand the "I Understand the Risks" bullet then click the "Add Exception" button. Firefox will automatically retrieve the certificate from the Xenta server. Make sure to check "Permanently store this exception" and then click "Confirm Security Exception" The certificate is now installed and the warning screen will no longer show up when logging into the server. It may be necessary to restart Firefox for the changes to take effect. Note: The certificate will need to be installed in each client computer that accesses the Xenta server but once this complete it does not need to be done again. The exception to this is if the web address of the Xenta server is changed or if Firefox is uninstalled then reinstalled. Update: Starting in September 2014, all major browsers will be disabling 1024-bit roots within their trusted roots stores. Any SSL certificates chained to a 1024-bit root will no longer work on any browsers that takes this action or one that relies on another's root store (the self-signed certificate is 1024-bit). This means that you will still get the security warning even if you have installed the self-signed certificate. Purchase a certificate issued by a Certificate Authority (CA): These certificates are pre-installed into the web browser and will automatically prevent certificate errors from occurring on all client computers that access the web server. Note that these can be quite expensive and unless the Xenta web server is being hosted on the internet they are not necessary. Please see TAC Xenta Server - TAC Networks - Technical Manual for more information. See "There is a problem with this website's security certificate." when logging in to Xenta web server using Internet Explorer 8 for information on installing certificates into Internet Explorer.

Issue What is the wiring for the RS-232 A, RS-232 B, RS-485 A, RS-485 C, and 10Base-T ports on a Xenta Server? Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 BACnet/IP BACnet MS/TP M-Bus C-Bus Lon Modbus Cause The wiring and pin outs for the Xenta Server hardware is detailed in chapter 2.1.2 of the TAC Xenta 500/700/911/913 Product Manual . Resolution The ports and wiring is unique for each port. RS-232 A port For serial communication it is typical to only connect the RX, TX, and Ground pins. Pin 3 4 5 Serial Cable RX TX Ground  RS 232 B port   10 Base-T port (Web connection) Note: The Xenta 913 also supports BACnet/IP and Modbus TCP/IP on this port. RS 485 A port (Modbus) Note: The Xenta 913 also supports BACnet MS/TP on this port. If two wire communication is being used then only use pins 5 and 6. Pin 5 6   + - If four wire communication is being used then all four pins will be used. Pin 5 6 7 8   TX + TX - RX + RX - RS485 C port (I/NET) This port is used for I/NET communication. Pin 19 20   + -