Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT client can't start properly with "Hardware virtualization is not enabled" error. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) (All Versions) Cause Hardware Virtualization is Disabled or not available for PCT Resolution  Install "Intel® Processor Identification Utility" then verify the status of "Intel® Virtualization Technology" from the Utility. Using the table below, you can see if your processor supports Intel® Virtualization(provided by Intel ).   The above information can also be found at Intel® Virtualization Technology web page If Virtualization is disabled in BIOS then enable it from BIOS else identify other software utilizing the Virtualization and stop the application.    If the issue persists, the following article may provide the answer Knowledge Base article - PCT error Hardware-virtualization is not enabled-Please-enable.

Issue PCT fails to open, presenting four 'could not connect' error messages.   Product Line Project Configuration Tool Environment Windows 10 version 1909 Windows 10 version 2004 Cause The cause maybe a firewall, scripts or group policy not allowing PCT to install correctly. Resolution Raise a case with your region's IT2929 (UK = 020 7660 2747), requesting IT install the patch to correct the issue. IT2929 have a knowledge base article on the IT2929 system to help their representatives with this issue (KB0014074).   IT2929 will advise you to take a backup of your PCT projects, uninstall PCT and Oracle VM VirtualBox. IT2929 will then install the patch. Re-boot the laptop. Install PCT and Oracle VM VirtualBox (run as administrator). Restore your PCT projects. Re-boot the computer. If PCT still does not work after this, update the CCC case you have or create a new case with product support, providing your IT2929 KSR number is you do not have a case.

Issue Want to add the RP-C devices to the PCT project by using Device Discovery Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Building Operation Workstation Cause All communication from the SmartX Servers is blocked when using the PCT. Resolution The Device Discovery command does not work in the PCT.  This can be done after the project has been deployed.

Issue The ServerPack installation process does fail to complete on a new PCT installation PCT presents the following error. : 'beee::vm_module::VirtualBox::make_disk_multiattach' due to: 'VBoxManage.exe: error: Cannot change the type of medium 'C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\external\VM\docker.vmdk' because it is attached to 1 virtual machines VBoxManage.exe: error: Details: code VBOX_E_INVALID_OBJECT_STATE (0x80bb0007), component MediumWrap, interface IMedium, callee IUnknown Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The VBoxHardening.Log (\\Users\John Boehmer\VirtualBox VMs\NoteTEst\Logs) is flagging dll flags that are incorrectly signed. supR3HardenedScreenImage/Imports: cache hit (VINF_SUCCESS) on \Device\HarddiskVolume3\Program Files\Oracle\VirtualBox\Qt5CoreVBox.dll [lacks WinVerifyTrust] If an attempt is made to create a virtual instance in VBox the machine fails to run with the following error. Resolution Uninstall all non-essential software applications from the host machine.  In this case, PCT was being installed on a brand new Hewlett Packard PC that had a variety of HP security software.  In some cases, other non-essential applications may need to be uninstalled as well. Once the software was uninstalled PCT was reinstalled over the top of the existing installation. Virtual machines created in VBox could then be started and PCT began to function normally.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue During certain situations, it may be required to remove and re-install PCT to address software conflicts with other software applications. While trying to remove/install PCT you may receive an error preventing you from completing the installation. The setup had detected that no version of SBO Project Configuration Tool is installed.  The specific command-line options require that the application be installed to continue. The setup will now terminate. Error: -1603 Fatal error during installation. Consult Windows Installer help(Msi.chm)or MSDN for more information. Error 1722. There is a problem with this Windows Installer... Product Line EcoStruxure Building Operation Environment Client versions (64 Bit Only): Editions: Pro, Home, Enterprise Windows 10 Windows 8.1 Windows 8 Windows 7       Server versions (64 Bit Only): Editions: Standard, Enterprise Server 2008 R2 Server 2012 Server 2012 R2  PCT versions (64 Bit OS Only): SBO Project Configuration Tool v 1.0.0.487 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.0.0.510 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.1.0.47 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.1.1.49 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.1.2.57 - SmartStruxure Solution - Software Cause In order to get past a possible installation loop, you will need to locate and delete the following Windows registry key: [HKEY_CLASSES_ROOT\Installer\Products\B2A4F0AEC8BB0E2438706F07E2E2560B] Resolution Note: Always make a backup of your registry before making any modifications.   Run regedit.exe Locate/Search: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\B2A4F0AEC8BB0E2438706F07E2E2560B Delete Registry Key entry: B2A4F0AEC8BB0E2438706F07E2E2560B  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT project folder size increases when an object is deleted. Product Line EcoStruxure Building Operation Environment Project Configuration Tool, PCT Cause Any change made in PCT increases the size of PCT project folder. This is by design and it is a normal behavior of PCT. The reason for this is that a project is a virtual machine using a dynamically allocated image that grows when memory is needed, but the image will not shrink when something is deleted.  Resolution The only way to reduce the folder size of a project is to backup all servers in the project, create a new project, restore the server backups to the new project and then delete the old project.

Issue How to collect log files from the Project Configuration tool. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause When contacting Product Support about issues with the Project Configuration tool, log files should be provided. Resolution Go to the PCT installation folder and run the program called LogCollector.exe located there. The default installation folder for versions 1.2 and higher is: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool" and "C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool" for previous versions. Click Collect logs A program log of what LogCollector has done is displayed. A zip-file containing the collected PCT logs is created on the desktop.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue V-Box fails to install network interface/Virtual Adapter during Project Configuration Tool Installation. Product Line EcoStruxure Building Operation Other Environment OracleVM VirtualBox (all versions) Project Configuration Tool (all versions) Cause Some security or anti-virus software prevents V-Box from installing virtual adapter during PCT/V-Box installation or prevent PCT from connecting to a virtual adapter.   Example: The anti-virus software can flag V-Box file as possible threat. Resolution Uninstall or Disable security and Anti-virus software. Install PCT. Install or Enable the software after PCT works properly.   NOTE:  You may have to disable and/or completely remove the security software even after PCT is installed and works properly.  Contact your IT group to get assistance with getting exceptions entered to have PCT work correctly in conjunction with your security software.

Issue The Project Configuration Tool is installed as a Server. A project can be created but when it should be saved, an error says, "Failed to open project," and "Failed to start VM." Product Line EcoStruxure Building Operation Environment PCT version 1.1.1 Cause When PCT is installed as a server PCT, and a project is opened, the computer running PCT must have a connection to the DHCP server in the network. Resolution Make sure that the computer running PCT has a good connection to the DHCP server in the network.

Issue During certain situations, it may be required to switch from a hardwired to a wireless connection or wireless to hardwired. In addition, you may be required to replace a failed NIC card for a new variant that may or may not be the same in terms of connection type. Other more rare situations where a technician travels with a laptop that has PCT "SERVER" mode installed would also be affected. Example: PCT Version - 1.1.2.57 Server mode was set up on a physical server that has two NIC cards. The initial setup was performed on NIC1 and now we are required to utilize NIC 2 which is wireless as a temporary solution. NIC card 1 is disabled and NIC card 2 is set up with the same IP details as NIC card1. In addition, the wireless network is an extension of the original network that was configured in NIC card 1. The server then gets rebooted. Once the server is up you start PCT and attempt to open a project.   You receive the following errors: Product Line EcoStruxure Building Operation Environment Windows Client versions (64 Bit Only) Windows Server versions (64 Bit Only) PCT SERVER versions (64 Bit OS Only ) SBO Project Configuration Tool All versions Cause During the initial setup of Project Configuration Server mode, you are prompted to select a network interface card from a list of available NICs. PCT requires that you continue to use the same interface and if you change your connection type at the windows level PCT has no method of knowing this and will not be able to connect to previously created projects. PCT will produce the following complaint as seen in the log below: "Nonexistent host networking interface" You can find the log path as follows: C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\loggermodule "ProjectsModule.log" Resolution There are two solutions to address this: Revert your connection type back to the original Network Interface Card. Reboot the machine. Open PCT and attempt to get back into the project. If the idea is to stick with a different NIC, you would simply need to reinstall PCT and select the new NIC during "SERVER" mode setup. Reboot the machine. Open PCT and attempt to get back into the project.

Issue Receive “Timeout while waiting for server to get ready” error when starting PCT Environment Project Configuration Tool, PCT Cause PCT can't reach DHCP-server from the virtual machine. Resolution To configure a portgroup or virtual switch to allow promiscuous mode: 1.Log into the ESXi/ESX host or vCenter Server using the vSphere Client. 2.Select the ESXi/ESX host in the inventory. 3.Click the Configuration tab. 4.In the Hardware section, click Networking. 5.Click Properties of the virtual switch for which you want to enable promiscuous mode. 6.Select the virtual switch or portgroup you wish to modify and click Edit. 7.Click the Security tab. 8.From the Promiscuous Mode dropdown menu, click Accept. Note: The setting on the portgroup overrides the virtual switch setting. For more information, see How promiscuous mode works at the virtual switch and portgroup levels (1002934).  

Issue In version 1.2.2.22 you don't get a confirmation when the ES/AS is deleted. The AS or ES is gone after clicking on the Delete button. When an ES or AS was deleted from a project in earlier versions of the PCT you had to enter a password for the admin account as confirmation.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) version 1.2.2.22 Cause The confirmation when deleting a device in PCT is taken away in version 1.2.2.22 Resolution When starting the ES/AS be very careful, the start button is just under the delete button.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Uninstall PCT doesn't uninstall Oracle VirtualBox Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The uninstaller of PCT doesn't include VirtualBox as part of the uninstallation. Resolution 1. Uninstall PCT from “Control Panel\All Control Panel Items\Programs and Features”. 2. Uninstall PCT Client. 3. Uninstall Oracle VM VirtualBox.

Issue When attempting to detach an AS, PCT continues to shown the server as being attached to the ES.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause In PCT, when an AS is detached from its parent ES, the ES name still appears in the Added to parent column of the Servers list. Resolution Once the AS has been detached from an ES it can be added to another ES though Workstation using the following steps even though the "Added to parents" column shows otherwise.   To create a SmartX server In WorkStation, in the System Tree panel, select the Servers folder. On the File menu, point to New and then click Server . In the Create Object wizard, in the Name box, type a name for the SmartX server. In the Description box, type descriptive information about the SmartX server. Click Next . In the Configure IP/DNS Address and Port page, in the Address box, type the IP address or fully qualified domain name of the SmartX server. Notice If the SmartX server has been assigned a dynamic IP address, use the fully qualified domain name of the SmartX server instead of the IP address. In the Protocol box, select a protocol for the SmartX server. For more information, see EcoStruxure BMS Server Communication . In the Port box, enter a port number. Click Create . In the Log on dialog box, in the Password box, type the custom password if required. Click OK.   For more information, see Creating a SmartX Server

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT does not run properly following installation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Certain environmental settings may need to be adjusted in order to successfully install PCT. These settings are not described in the Project Configuration Reference Guide. Resolution If you have issues successfully running PCT after installation, check the following items: Enable Virtual Hardware Acceleration in BIOS Use this tool to check if virtual hardware acceleration is already enabled on your PC: Intel: https://www-ssl.intel.com/content/www/us/en/support/processors/processor-utilities-and-programs/intel-processor-identification-utility.html AMD: https://support.amd.com/en-us/search/utilities?k=virtualization Disable all Ethernet Adapters except the one in use (Only applies to Server Mode): It may be necessary to check Windows Device Manager for hidden network adapters Disable the Windows firewall Disable Anti-Virus Software A true local account may be needed to install and/or run PCT due to Group Policy or other factors. Use Run as Administrator for both installing and running PCT Note: You can right-click the PCT icon, open properties, select the “Compatibility” tab, and check the box “Run this program as an administrator” Test PCT by opening up the software application, creating a project, creating a server, and opening it up in WorkStation If PCT opens and works then enable Windows firewall and Anti-Virus program. - User may need to allow PCT in Windows firewall and PCT utilize port 9091 as default. - User may need to add exceptions within Anti-Virus software settings. We recommend installing Microsoft Fix 50410 to prefer IPv4 over IPv6. This software can be found here: - https://support.microsoft.com/en-us/kb/929852 - Choose the following download: Prefer IPv4 over IPv6 in prefix policies.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Need to backup or share the project with another user Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) (All Versions) Cause PCT 1.2 or higher have a different default file location Resolution Stop all servers in each project and stop all projects. Close PCT application. Copy “projects” folder from PCT storage location and paste it to another storage location (suggested by WebHelp topic Move a Project) OR backup all servers through Workstation. Default PCT Project Folder Locations Versions prior to PCT 1.2 C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\storagemodule\projects PCT 1.2 or higher C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\storagemodule\projects Default PCT Template Folder Locations Versions prior to PCT 1.2 C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\templates PCT 1.2 or higher C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\templates

Issue Unable to open servers in PCT from Webstation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The incorrect IP address or ports used in the browser. Resolution Select the server from a project. Expand the Properties tab from the right-hand sidebar Record the Engineering IP address and HTTPS port number Open a browser and enter "https://{IP address}:{port}" or ""http://{IP address}:{port}"  

Issue PCT core and memory setup documentation does not exist Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause It is unclear what PCT core and memory settings should be configured for different kind of projects.     Resolution For optimal use, the minimum recommendation “Cores” should be limited to four (4), and have two (2) GB of “Memory” allocated Should you notice your CPU usage increase past 75%, the number of Cores can be increased as needed to help stabilize the system and maintain efficiency. Additional memory can be allocated for larger projects with many AS’s or multiple users working on the project at the same time. The amount of memory will be limited by the available memory on the machine, and the memory allocated to all the projects that are running.  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT utilizes a large volume of hard drive space when the backup limit is not set. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The virtual machine reserves additional hard drive volume each time a backup is created. Once this space has been allocated to the VM’s hard drive, it can not be reversed without deleting, recreating the project server then restoring the station from a backup.  (Once a VM grows, it cannot shrink.) Resolution The number of backups should be limited to a maximum of two (2).

Issue Having inconsistent results installing PCT on various host platforms. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Having difficulty installing PCT successfully. Resolution PCT "Server Mode" installation Sign in and add the computer to the domain Download and install the PCT Server software with an Administrator account Select the “Server” Setup Type Select the hardware Ethernet Connection for the network adapter Allow the Virtual Box installer to complete Reboot the computer Disable Windows Firewall as needed, or add the required firewall rules to allow connections to the PCT If desired, download and install the EBO License Administrator, and any required versions of EBO Workstation and Server Packages (1.9, 2.x, 3.x). Individual User Laptop Setup Download and install the EBO License Administrator, and any required versions of EBO Workstation (1.9, 2.x, 3.x) Download and install the PCT Client software Individual User Laptop Usage Open the PCT client and connect to the desired PCT server Enter the IP address of the PCT server machine to connect once, or click the “Setup for use with remote server” link to adjust the properties of the PCT client to always connect to the same PCT server Once connected to the PCT server, install all the desired Server Packages for the first use Create a new project, or open an existing project If the project’s servers are not running, start them Once the required servers are running, open Workstation to develop the project   For the purpose of testing the procedures described above, following hardware was used.   OPTIPLEX 7060 Micro XCTO Intel vPro Technology Enabled Dell Data Protection Threat Defense Subscription, 3 Years US Order Standard BIOS - Fastboot - Auto Asset Report Thermal Pad 2 512GB PCIe NVMe Class 40 Solid State Drive 32GB 2X16GB DDR4 2666MHz Non-ECC Shipping Label for DAO Intel Core i7-8700 (6 Cores/12MB/12T/up to 4.6GHz/65W); supports Windows 10/Linux TPM Enabled CMS Software not included MOD,PLCMT,QSG,7060,MFF,DAO1 OS-Windows Media Not Included SW for 7060 with Win10 OS No Integrated Stand option OptiPlex 7060 Micro with 130W up to 87% efficient adapter No Wireless LAN Card No Anti-Virus Software Desktop MFF BTO Standard Shipment No Intel Responsive No Additional Hard Drive Intel Unite Software Not Included Safety/Environment and Regulatory Guide (English/French Multi-language) No Productivity Software No AutoPilot Win 10 Pro 64 English, French, Spanish Ship Material for OptiPlex Micro Form Factor 130W AC Adapter Regulatory LBL for 130W adapter (65W CPU Chassis) No CompuTrace No UPC Label US Power Cord 8th Gen Intel Core i7 vPro processor label No Option Included No FGA Energy Star Dell Developed Recovery Environment Waves Maxx Audio Dell Client System Update (Updates latest Dell Recommended BIOS, Drivers, Firmware and Apps) Dell(TM) Digital Delivery Cirrus Client SupportAssist Not selected in this configuration NO ADAPTER No Cove Black Dell MS116 Wired Mouse Black Dell KB216 Wired Multi-Media Keyboard English No PCIe add-in card 5 Screw for SSD/DDPE ProSupport for Dell Data Protection Threat Defense, 3 Years ProSupport Plus: 7x24 Technical Support, 3 Years ProSupport Plus: Next Business Day Onsite 3 Years ProSupport Plus: Keep Your Hard Drive, 3 Years ProSupport Plus: Accidental Damage Service, 3 Years Dell Limited Hardware Warranty Plus Service