Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://ecoxpert.se.com/ * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue Upgrading from EBO 2.0.x to 3.0.x causes I/NET to become incompatible. After upgrading to 3.x the I/NET controllers do not come online. Product Line EcoStruxure Building Operation, TAC INET Environment EcoStruxure Building Operation (version 3.0.1 and later) I/NET Seven Software (version 2.44 and above) Cause I/NET Seven Software is built using a 32-bit interface. Starting with EBO 3.0.1, EcoStruxure requires the use of a 64-bit interface. Resolution For INET seven to operate with EcoStruxure Building Operation 3.0.1 it is necessary to obtain a 64-bit DLL from the Exchange and install it in the INET installation prior to the upgrade. Search for INET IPortAPI64 - Software on Exchange.  Download the IPortAPI64_EBO.dll. Unzip the DLL and copy the DLL to the same folder as the 32bit INET install, by default this will be C:\Program Files (x86)\INET Seven folder. Note: if INET was installed in a different folder this can be found by examining the Windows registry key ”INETSevenPath” at HKLM\SOFTWARE\WOW6432Node\CSI - Control Systems International\I/Net 2000/Configurations. Install EcoStruxure Building Operation 3.0.1 When the ES restarts the InetPlugIn will connect to InetIoSrv via the 64-bit IPortAPI64_EBO.dll.

Issue After transitioning an INET security system to Security Expert, SCU1200 and SCU1280 controllers do not come online Product Line Security Expert, TAC INET Environment Security Expert Controller (SP-C) I/NET SCU1200 I/NET SCU1280 Cause The INET-to-Security Expert transition brings each SCU1200/1280 into Security Expert as an Input Expander but there is a known issue that causes the devices to remain offline. R&D is working on a fix. Resolution The workaround for bringing a SCU1200/1280 controller online in Security Expert is to create a Reader Expander and then edit the inputs and outputs associated with the SCU1200/1280 to point to the Reader Expander you’ve just created.   Important:  Create a backup of your Security Expert database before proceeding with the instructions that follow.   For a transitioned SCU1200/1280, create a Reader Expander as follows: In Security Expert, navigate to Expanders > Reader Expanders. Choose a Controller from the drop-down list. Click the Add icon. Define a Name for the expander.  The transition tool would create a name like SCU1200 <703503> for the expander.  In this example, the SCU’s link address is 70, its station address is 35, and its point address is 3. When manually defining the name of the new expander, you may wish to use this naming convention to keep the system uniform. Set the Physical Address of the expander.  This address should be 1 higher than the point address of the SCU.  So, for SCU1200 <703503>, the point address is 3 (7035 03 ) and so the physical address of the expander should be set to 4. Set Port 1 Network Type to “Third Party Generic”. Set Port 2 Network Type to “Third Party Generic”. Expand the Commands section and enter the following commands:       PortOne=INET       HardwareType=INET Navigate to the Reader 1/2 tabs and perform the following steps: Set Reader 1/2 Keypad Type to “None”. Uncheck Allow Reading Opened/unlocked. Uncheck Display Card Detail when Invalid. Navigate to the Reader 1/2 Options tabs and perform the following steps: Uncheck Door Sense Enabled. Uncheck REX Enabled. Uncheck Invert REX Input R1/2. Uncheck Always Allow REX R1/2. Save the expander. When presented with the Configure Module wizard, perform the following steps: Set Inputs to 0. Set Outputs to 0. Uncheck Add Trouble Inputs. Uncheck Add Doors. Click Add Now.   Edit the inputs associated with a transitioned SCU1200/1280 as follows: In Security Expert, navigate to Programming > Inputs. For each input associated with the SCU1200/1280, change the Module Type to “Reader (RD)”. Save the input.   Edit the outputs associated with a transitioned SCU1200/1280 as follows: In Security Expert, navigate to Programming > Outputs. For each output associated with the SCU1200/1280, change the Module Type to “Reader (RD)”. Save the output.   When you have finished with all of the steps above, perform a Module Update on the Reader Expander.  Repeat these steps as necessary for other SCU1200/1280 devices.  Once you have verified all SCU1200s/1280s are working properly, you can delete the Input Expanders that were created by the transition tool since they are now unnecessary.

Issue Transferring an I/NET Seven system from one PC to another Product Line TAC I/NET  Environment I/NET Seven Site Cause Customer needs to transfer I/NET between two computers Resolution Perform the following steps: Install I/NET Seven on the new PC. Using DBCreate.exe, create a backup of the I/NET database. Copy the backup to the new PC and restore it using DBCreate. If the database needs to be upgraded it will prompt you.  Proceed with the upgrade.  Copy the save files, graphic pages, archives, any custom reports, custom symbols, and custom BIN files (ICI bin files) to the new PC using the same directory path as the previous PC to guarantee that graphic links will still work. The following are default paths for these files assuming it was not an upgrade from I/NET 2000. If it was an upgrade from I/NET 2000 please consult TCON298 the Getting Started guide which includes I/NET 2000 paths. Default location for Archives: C:\Program Files\INET Seven\Arch\ Default location for BIN Files: C:\Program Files\INET Seven\Data\ Default location for Reports: C:\Program Files\INET Seven\Reports\ Default location for Save Files: C:\Program Files\INET Seven\Sav\ Default location for Bin Files: C:\Program Files\INET Seven\Data\ Default location for Graphics: C:\Program Files\INET Seven\ Take a screen capture or write down the active configuration profile in I/NET configuration and manually fill this information into I/NET configuration on the new PC and make it the active configuration profile. Transfer the communication medium to the new PC (serial cable or Ethernet cable) and if communicating via NPR’s set the IP address of the new PC to match that of the old PC and remove the old PC from the network to avoid IP address conflict. Start up I/NET, login, and edit the Host Computer->Network Configuration to verify that the PC is communicating with the controllers.

Issue The Pelco Endura system with cameras at a location and integrating with the TAC I/NET Seven system. Environment Check the system requirements for the version of TAC I/NET Seven and Pelco Endura  Cause Configuration requirements of the Pelco Endura and TAC I/NET Seven are specific for the functionality in I/NET. Resolution Once your Pelco Endura system is configured and the Workstation has discovered all the devices and the System Manager is online with the cameras correctly configured, there are four basic requirements to connect TAC I/NET. Cameras have to have a unique friendly name other than default. Cameras have to have a unique camera number. Netframework 3.5 has to be installed. Windows Media Player 11 has to be installed.   If using I/NET Seven Release 2.40a then the following applies: Once INET and the requirements above are installed the Endura Install can be run. The installer for these files is located on the INET CD in the folder: Support\EnduraSDK. Note: Endura video does NOT work on Windows Vista or Windows 7.   If using I/NET Seven Release 2.40 or above: Dual NIC support is now available. For Endura, 100GB NIC and Router are suggested. 1 for I/O Server, 1  for video   Equipment used: NSMS200 Pelco Endura Network System Manager & Network Video Manager SM5000 Pelco Endura System Manager WS5070 Pelco Endura Workstation with Advanced Management Software WS5000 Pelco Endura Work Station Software package NET5301T Pelco Endura Video Encoder Spectra IV Pelco Camera Visit Pelco.com for more information. Click here to view an extended compatibility matrix for Endura and I/NET.

Issue When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Environment TAC I/NET Seven running on Windows XP using Microsoft MSDE SQL Server. Cause When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Resolution A batch file BackupInetDb.bat has been developed to allow users to create a Scheduled Task within Windows which launches the batch file with the appropriate command line switches. Click here to download the zip file which contains the BackupInetDb.bat and instructions on how to configure an automated backup.

Issue How to run I/NET Seven Software as a local user Customer does not WIndows User logged in with Local Administrator rights to run I/NET Seven Software  Product Line TAC INET Environment Windows 7 Windows 10 I/NET Seven Rev 2.41 and above  Cause The IT department requires that I/NET Seven runs using a Windows "User Group" instead of the usual "Local Admin" Resolution   Define the Windows User Account Temporarily log into the PC with the desired User account using “Local Admin/Administrator” rights. Turn off the “User Account Control: (UAC) following the directions defined in this article Windows 7/10 User Account Control Settings  If this is not done then every time you try to enter an I/Net editor, using the “User” Group you will be asked to login as a “Local Admin” Change the User account back to the "User" Group I/NET Seven Feature Matrix: Review the following table showing all the editors both the “Local Administrator” and the “User” can access with their “Windows” Rights. Note: **The I/Net Editor “DbCreate Functions”. If you log into "DbCreate with the "SQL Server Authentication" then these items will be "Y". If you do not give the "Windows User" the SQL Username and Password then these items will be "NO"   User Account I/NET Seven Operation Administrator  User Install I/NET Y NO Remove I/NET Y NO Upgrade I/NET Y NO I/NET Configuration Y Y       DBCreate Functions     Create db Y Y ** Import I/Net 2X Y Y ** Verify existing db Y Y ** Remove existing db Y Y ** Backup db Y Y ** Restore db Y Y ** Import Docutrend Archive Y Y ** Upgrade db Y Y **       Seven Reports     View Y Y Run Y Y Configure Y Y Save Y Y Print Report Y Y Mount Archive Y Y View Archive Y Y Run Archive  Y Y Print Archive Report Y Y       Archive Configuration     Event Archive Configuration Y Y Run Y Y Trend Archive Configuration Y Y Run Y Y View  Y Y       I/O Server Configuration     Promote Filemaster Y NO Demote Filemaster Y NO Promote Client Y NO Demote Client Y NO  

Issue Importing Infinet devices into AS-P fails with the following error "Invalid Data Error: Invalid_Data (0x10000) in module Coml(11). "Invalid cast from null": CreateObjectRequest".  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Infinet devices have a space character within their names Resolution Remove the space character and use an underscore in its place.

Issue You need to change from the Small Number Format to Large Number Format (Hex) Product Line TAC INET Environment INET Seven Cause The system is limited to a maximum number of access cards of 32,000.  If a larger number is required then INET must be configured to used large card numbers.  Resolution To convert INET to use the Large Card Number support, the following steps must be performed:  Conversion of Card Numbers (small) to Large Numbers Sort the Individuals list according to the Individual Number. Look in the Individuals Editor “Options” function to set this up. Look at the tenant editor to determine the Tenant Code/ Facility code of the cards. From this use the circled items the Tenant Code (Facility Code) and the First Individual Number as the lowest possible card number in the next step.  Verify in the door editor that the cards in this system are in a known Weigand bit format.  In this case, we are using 26-bit. Attached are various Excel spreadsheets that can be used to determine the Decimal number of the first card in the system (Card #970 Facility code 199) is Decimal number 13042634 depending on which card format is been used. This number will become the source number in the Key card table. These include 26-bit 32-bit ABA115 format Create a Key/Card Translation table similar to that shown below in the Inet Seven Access Control editor.  This table will be removed after running the provide SQL Script  At this point shut down Inet Seven and run the attached SQL Script. Then once the script runs then restart Inet and look in the individual’s editor and you will see what is shown below. Start INET and delete the Key/Card Translation table create above. Open the Individual Parameters and verify that a Hex number and the decimal number in the Individual editor In order to have large numbers working on a site DipSw #7 has to be turned ON for the 7920 DPU's. For the SCU1284 in the door editor at the top center of that editor, there is a check box "Card Translation" you have to check that box for large numbers to work in the SCU's. You will have to do an SLI “SAV” because that is where the Card numbers are now stored and then do an SLI restore. Followed by a DPU restore to all of the door controllers.  

Issue What utility in Windows XP can disable items in Startup? Environment Windows XP Cause Items that run on startup can sometimes make the boot up process for a PC very slow. Depending on which applications have been added to start automatically on startup, it can also cause problems if things load in the incorrect order. Resolution Click the Start button in Windows XP Select Run Type msconfig and click OK.

Issue How to find the IP address information on a PC? Environment Windows Operating Systems Cause Need to identify the IP address of the workstation (PC). Resolution For a Windows 95/98 PC, go to a DOS screen and run WINIPCFG. For a Windows NT / XP / Windows7 / Server 2008 PC, run a CMD window and run IPCONFIG.

Issue I'm not sure the network card is working on this PC. Is there a way to Ping or test the card? Environment PC Network Interface Card Cause Testing the network card is the first step in troubleshooting basic setup of an IP system. Resolution Assuming you have the correct protocols loaded, you can do a loop-back test. Go to Start > Run > and type "cmd" Type the command: ping 127.0.0.1  127.0.0.1 is the loop-back address. If the card is operating, you should get a reply

Issue How is a subnet defined? Environment Refer to "TCP/IP Network Administration" by Craig Hunt, O’Reilly & Associates, Inc. Cause Sectioning network communication by subnets. Resolution A subnet is defined by applying a bit mask (subnet mask) to the IP address. If a bit is on in the mask, that equivalent bit in the address is interpreted as a network bit. If a bit in the mask is off, the bit belongs to the host part of the address. The subnet is only known locally.

Issue Change an IP address on Windows 8 to a static address. Product Line Other Environment Windows 8 Cause Changing the IP address of a PC is often done to ensure it resides on the same subnet and network as the system or devices it is trying to communicate with. Resolution From the Start Menu (Tiles), open the Charms bar by moving the mouse to the right bottom corner of the screen or press the Windows Key + C and click on Search. Highlight Settings. In the Search box type Network to search for any network related options From the list options choose Network and Sharing Center. From the View Your Active Networks section, select Local Area Connection. Go to Properties. Result: The Local Area Connection Properties screen appears. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. Result: The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Click Use the following IP address. Complete the configuration fields as shown below. This part of the configuration requires attention to detail, because one error will prevent you from getting on the network. Be sure you have this information at hand when you start to configure the TCP/IP protocol: IP Address: x.x.x.x Subnet mask: 255.255.255.0 Default gateway: x.x.x.x  Enter these numbers in the appropriate fields and click OK. Continue to click OK or Close as appropriate until you return to the Network Connections screen. The Local Area Connection icon text should now say "Enabled". To test the new IP address: Open a command prompt in Windows 8 Swipe to show apps screen Scroll down and locate Windows system section heading Under Windows system, press or click on Command Prompt (a new Command Prompt window will open up on the Desktop.) You then can type in IPCONFIG then hit Enter and look for the new IPV4 address. You can also try to type in PING (IP ADDRESS) that should reply with the new IPV4 address if set correctly.

Issue Some helpful basic IP commands. Product Line Other Environment Computer with IP NIC or Network Cause Need for basic IP configuration or IP address Resolution Go to start, click run and type in "cmd". This takes you to the command prompt. Type in: "ping xxx.xxx.xxx.xxx" to see if your device is online and its response time. Make sure you put the space between "ping" and "xxx". "ipconfig" and hit enter to get the info of the computer you are currently using. You'll get the IP address, subnet mask and the gateway. "ipconfig/all" and hit enter to get more info on the machine your using. It will give you all the above and then some including the DNS server addresses. "tracert xxx.xxx.xxx.xxx" and hit enter and you can see the servers that you are going through to get to your destination. This can be used when connecting to a Loytec or a iLon and the IP address is being presented to the L-IP or iLon is unknown. Connecting through a firewall/gateway/NAT server, you are not presenting the PC's address - when you do the tracert you will go through your gateway and the next address will be the IP you are presenting- Use this in the iLon as the LNS server address.

Issue What is Domain Name Service (DNS)? Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.   Short for digital nervous system, a term coined by Bill Gates to describe a network of personal computers that make it easier to obtain and understand information. 

Issue When swiping a card in front of the reader, there should be a beep indicating that the reader has read the card. There is no beep. Environment HID Reader Cause There are 2 reasons for this issue: The beeper is disabled thought a default configuration when the card is shipped The beeper has failed Resolution Short the beeper wire (yellow) and the GND wire (Black) when the reader power on If there is a beep, that indicates that the beeper can work but is disabled. Ask the manufacturer to send a configuration card to enable the beeper 3 seconds after reader power is on If shorting the beeper produces no sound, the beeper has failed. Send the reader to repair and replace it with a new one.

Issue Microsoft Visual Studio causes Just-In-Time Debugging Environment Windows Operating System Cause Visual Studio is installed on the PC and when attempting to perform a task, an error appears claiming Just-In-Time Debugging.  Resolution To disable Just-In-Time debugging: On the Tools menu, click Options. In the Options dialog box, select the Debugging folder. In the Debugging folder, select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, select or clear the relevant program types: Managed, Native, or Script. To disable Just-In-Time debugging, once it has been enabled, you must be running with Administrator privileges. Enabling Just-In-Time debugging sets a registry key, and Administrator privileges are required to change that key. Click OK.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution Click here to download the video.   Use the link to the original post in Area360 to get written instructions.

Issue Unable to open graphics that are on a shared network drive Product Line INet, Continuum, Access Expert, Security Expert Environment Windows 10 Chrome Windows IE Cause A registry setting is overridden or needs to be reset that was not previously not there. Resolution This is a Microsoft Issue. Here is a link that describes the resolution: https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/mapped-drives-not-available-from-elevated-command