Issue The Pelco Endura system with cameras at a location and integrating with the TAC I/NET Seven system. Environment Check the system requirements for the version of TAC I/NET Seven and Pelco Endura  Cause Configuration requirements of the Pelco Endura and TAC I/NET Seven are specific for the functionality in I/NET. Resolution Once your Pelco Endura system is configured and the Workstation has discovered all the devices and the System Manager is online with the cameras correctly configured, there are four basic requirements to connect TAC I/NET. Cameras have to have a unique friendly name other than default. Cameras have to have a unique camera number. Netframework 3.5 has to be installed. Windows Media Player 11 has to be installed.   If using I/NET Seven Release 2.40a then the following applies: Once INET and the requirements above are installed the Endura Install can be run. The installer for these files is located on the INET CD in the folder: Support\EnduraSDK. Note: Endura video does NOT work on Windows Vista or Windows 7.   If using I/NET Seven Release 2.40 or above: Dual NIC support is now available. For Endura, 100GB NIC and Router are suggested. 1 for I/O Server, 1  for video   Equipment used: NSMS200 Pelco Endura Network System Manager & Network Video Manager SM5000 Pelco Endura System Manager WS5070 Pelco Endura Workstation with Advanced Management Software WS5000 Pelco Endura Work Station Software package NET5301T Pelco Endura Video Encoder Spectra IV Pelco Camera Visit Pelco.com for more information. Click here to view an extended compatibility matrix for Endura and I/NET.

Issue When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Environment TAC I/NET Seven running on Windows XP using Microsoft MSDE SQL Server. Cause When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Resolution A batch file BackupInetDb.bat has been developed to allow users to create a Scheduled Task within Windows which launches the batch file with the appropriate command line switches. Click here to download the zip file which contains the BackupInetDb.bat and instructions on how to configure an automated backup.

Issue How to run I/NET Seven Software as a local user Customer does not WIndows User logged in with Local Administrator rights to run I/NET Seven Software  Product Line TAC INET Environment Windows 7 Windows 10 I/NET Seven Rev 2.41 and above  Cause The IT department requires that I/NET Seven runs using a Windows "User Group" instead of the usual "Local Admin" Resolution   Define the Windows User Account Temporarily log into the PC with the desired User account using “Local Admin/Administrator” rights. Turn off the “User Account Control: (UAC) following the directions defined in this article Windows 7/10 User Account Control Settings  If this is not done then every time you try to enter an I/Net editor, using the “User” Group you will be asked to login as a “Local Admin” Change the User account back to the "User" Group I/NET Seven Feature Matrix: Review the following table showing all the editors both the “Local Administrator” and the “User” can access with their “Windows” Rights. Note: **The I/Net Editor “DbCreate Functions”. If you log into "DbCreate with the "SQL Server Authentication" then these items will be "Y". If you do not give the "Windows User" the SQL Username and Password then these items will be "NO"   User Account I/NET Seven Operation Administrator  User Install I/NET Y NO Remove I/NET Y NO Upgrade I/NET Y NO I/NET Configuration Y Y       DBCreate Functions     Create db Y Y ** Import I/Net 2X Y Y ** Verify existing db Y Y ** Remove existing db Y Y ** Backup db Y Y ** Restore db Y Y ** Import Docutrend Archive Y Y ** Upgrade db Y Y **       Seven Reports     View Y Y Run Y Y Configure Y Y Save Y Y Print Report Y Y Mount Archive Y Y View Archive Y Y Run Archive  Y Y Print Archive Report Y Y       Archive Configuration     Event Archive Configuration Y Y Run Y Y Trend Archive Configuration Y Y Run Y Y View  Y Y       I/O Server Configuration     Promote Filemaster Y NO Demote Filemaster Y NO Promote Client Y NO Demote Client Y NO  

Issue Importing Infinet devices into AS-P fails with the following error "Invalid Data Error: Invalid_Data (0x10000) in module Coml(11). "Invalid cast from null": CreateObjectRequest".  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Infinet devices have a space character within their names Resolution Remove the space character and use an underscore in its place.

Issue You need to change from the Small Number Format to Large Number Format (Hex) Product Line TAC INET Environment INET Seven Cause The system is limited to a maximum number of access cards of 32,000.  If a larger number is required then INET must be configured to used large card numbers.  Resolution To convert INET to use the Large Card Number support, the following steps must be performed:  Conversion of Card Numbers (small) to Large Numbers Sort the Individuals list according to the Individual Number. Look in the Individuals Editor “Options” function to set this up. Look at the tenant editor to determine the Tenant Code/ Facility code of the cards. From this use the circled items the Tenant Code (Facility Code) and the First Individual Number as the lowest possible card number in the next step.  Verify in the door editor that the cards in this system are in a known Weigand bit format.  In this case, we are using 26-bit. Attached are various Excel spreadsheets that can be used to determine the Decimal number of the first card in the system (Card #970 Facility code 199) is Decimal number 13042634 depending on which card format is been used. This number will become the source number in the Key card table. These include 26-bit 32-bit ABA115 format Create a Key/Card Translation table similar to that shown below in the Inet Seven Access Control editor.  This table will be removed after running the provide SQL Script  At this point shut down Inet Seven and run the attached SQL Script. Then once the script runs then restart Inet and look in the individual’s editor and you will see what is shown below. Start INET and delete the Key/Card Translation table create above. Open the Individual Parameters and verify that a Hex number and the decimal number in the Individual editor In order to have large numbers working on a site DipSw #7 has to be turned ON for the 7920 DPU's. For the SCU1284 in the door editor at the top center of that editor, there is a check box "Card Translation" you have to check that box for large numbers to work in the SCU's. You will have to do an SLI “SAV” because that is where the Card numbers are now stored and then do an SLI restore. Followed by a DPU restore to all of the door controllers.  

Issue What utility in Windows XP can disable items in Startup? Environment Windows XP Cause Items that run on startup can sometimes make the boot up process for a PC very slow. Depending on which applications have been added to start automatically on startup, it can also cause problems if things load in the incorrect order. Resolution Click the Start button in Windows XP Select Run Type msconfig and click OK.

Issue How to find the IP address information on a PC? Environment Windows Operating Systems Cause Need to identify the IP address of the workstation (PC). Resolution For a Windows 95/98 PC, go to a DOS screen and run WINIPCFG. For a Windows NT / XP / Windows7 / Server 2008 PC, run a CMD window and run IPCONFIG.

Issue I'm not sure the network card is working on this PC. Is there a way to Ping or test the card? Environment PC Network Interface Card Cause Testing the network card is the first step in troubleshooting basic setup of an IP system. Resolution Assuming you have the correct protocols loaded, you can do a loop-back test. Go to Start > Run > and type "cmd" Type the command: ping 127.0.0.1  127.0.0.1 is the loop-back address. If the card is operating, you should get a reply

Issue How is a subnet defined? Environment Refer to "TCP/IP Network Administration" by Craig Hunt, O’Reilly & Associates, Inc. Cause Sectioning network communication by subnets. Resolution A subnet is defined by applying a bit mask (subnet mask) to the IP address. If a bit is on in the mask, that equivalent bit in the address is interpreted as a network bit. If a bit in the mask is off, the bit belongs to the host part of the address. The subnet is only known locally.

Issue Change an IP address on Windows 8 to a static address. Product Line Other Environment Windows 8 Cause Changing the IP address of a PC is often done to ensure it resides on the same subnet and network as the system or devices it is trying to communicate with. Resolution From the Start Menu (Tiles), open the Charms bar by moving the mouse to the right bottom corner of the screen or press the Windows Key + C and click on Search. Highlight Settings. In the Search box type Network to search for any network related options From the list options choose Network and Sharing Center. From the View Your Active Networks section, select Local Area Connection. Go to Properties. Result: The Local Area Connection Properties screen appears. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. Result: The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Click Use the following IP address. Complete the configuration fields as shown below. This part of the configuration requires attention to detail, because one error will prevent you from getting on the network. Be sure you have this information at hand when you start to configure the TCP/IP protocol: IP Address: x.x.x.x Subnet mask: 255.255.255.0 Default gateway: x.x.x.x  Enter these numbers in the appropriate fields and click OK. Continue to click OK or Close as appropriate until you return to the Network Connections screen. The Local Area Connection icon text should now say "Enabled". To test the new IP address: Open a command prompt in Windows 8 Swipe to show apps screen Scroll down and locate Windows system section heading Under Windows system, press or click on Command Prompt (a new Command Prompt window will open up on the Desktop.) You then can type in IPCONFIG then hit Enter and look for the new IPV4 address. You can also try to type in PING (IP ADDRESS) that should reply with the new IPV4 address if set correctly.

Issue Some helpful basic IP commands. Product Line Other Environment Computer with IP NIC or Network Cause Need for basic IP configuration or IP address Resolution Go to start, click run and type in "cmd". This takes you to the command prompt. Type in: "ping xxx.xxx.xxx.xxx" to see if your device is online and its response time. Make sure you put the space between "ping" and "xxx". "ipconfig" and hit enter to get the info of the computer you are currently using. You'll get the IP address, subnet mask and the gateway. "ipconfig/all" and hit enter to get more info on the machine your using. It will give you all the above and then some including the DNS server addresses. "tracert xxx.xxx.xxx.xxx" and hit enter and you can see the servers that you are going through to get to your destination. This can be used when connecting to a Loytec or a iLon and the IP address is being presented to the L-IP or iLon is unknown. Connecting through a firewall/gateway/NAT server, you are not presenting the PC's address - when you do the tracert you will go through your gateway and the next address will be the IP you are presenting- Use this in the iLon as the LNS server address.

Issue What is Domain Name Service (DNS)? Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.   Short for digital nervous system, a term coined by Bill Gates to describe a network of personal computers that make it easier to obtain and understand information. 

Issue When swiping a card in front of the reader, there should be a beep indicating that the reader has read the card. There is no beep. Environment HID Reader Cause There are 2 reasons for this issue: The beeper is disabled thought a default configuration when the card is shipped The beeper has failed Resolution Short the beeper wire (yellow) and the GND wire (Black) when the reader power on If there is a beep, that indicates that the beeper can work but is disabled. Ask the manufacturer to send a configuration card to enable the beeper 3 seconds after reader power is on If shorting the beeper produces no sound, the beeper has failed. Send the reader to repair and replace it with a new one.

Issue Microsoft Visual Studio causes Just-In-Time Debugging Environment Windows Operating System Cause Visual Studio is installed on the PC and when attempting to perform a task, an error appears claiming Just-In-Time Debugging.  Resolution To disable Just-In-Time debugging: On the Tools menu, click Options. In the Options dialog box, select the Debugging folder. In the Debugging folder, select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, select or clear the relevant program types: Managed, Native, or Script. To disable Just-In-Time debugging, once it has been enabled, you must be running with Administrator privileges. Enabling Just-In-Time debugging sets a registry key, and Administrator privileges are required to change that key. Click OK.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution Click here to download the video.   Use the link to the original post in Area360 to get written instructions.

Issue Unable to open graphics that are on a shared network drive Product Line INet, Continuum, Access Expert, Security Expert Environment Windows 10 Chrome Windows IE Cause A registry setting is overridden or needs to be reset that was not previously not there. Resolution This is a Microsoft Issue. Here is a link that describes the resolution: https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/mapped-drives-not-available-from-elevated-command

Issue Temperature Sensor Resistance Charts Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Temperature Sensors Cause Temperature (°C) to Resistance Charts (ohms). Upgrading the site BMS, but retaining the existing sensors and the sensor resistance values are not known. Resolution The resistance of a sensor at a specific temperature can be downloaded here. The devices covered are Schneider-Electric's range including Andover, TAC and Satchwell and other manufacturers temperature sensors. All are detailed below. For the standard thermistor, tables click here, where the INET, I/A, and BALCO resistance tables are detailed. This is the chart for the Precon Thermistors - ACCTemp 10K Type III thermistor also known as the 10K4A1 Thermistor. For EcoStruxure I/O Module universal inputs, the type of thermistor bead is classed as a: "10k Type I (Continuum)" Satchwell T range is now known as STR600, STP660, STD600, STO600 10K3A1 with shunt Drayton DC1000, DC1100 30K6A1 is now known as STR600D, STP600D, STO600D Andover 10K4A1 TAC Inc. Vista 1.8KA1 I/A series 10K3A1 with 11K shunt INET 10K2A1 (10k Dale) BALCO 1000 ohm RTD Older Satchwell ranges: Satchwell DW1204, DW1305, DWS1202 Satchwell DO Satchwell DD/DR Other manufacturers include: Allerton 3K3A1 Ambiflex 2012, Honeywell Aquatrol, Jel/Thorn, Trend, York 10K3A1 Schlumberger (air) 5K3A1 Schlumberger (immersion) 100K6A1 Automatrix, York, Sibe 10K4A1 Honeywell 20K6A Landis & Gyr PT100A, PT1000A For I/A Series Controllers (MNL/MNB) Compatible sensors that have a built-in 11k shunt resistor include the TS-5711-850, TS-57011-850, TS-57031-850, and TSMN-90110-850 Series. Any sensor that matches resistance to temperature curve for a 10K Thermistor Type G (U.S. Sensor), Type 9 (Dale/Vishay) or Type III (ACI Series AH) can be used with the I/A Series MNL and I/A Series MNB series controllers, provided that a 11k ± 0.1% 1/8 watt resistor is wired in parallel with the sensor. The input has a range of -10 to 135 °F (-23.3 to 57.2 °C) with an accuracy of ±1% of span. Temperature / Resistance Reference Values Temperature Deg F (Deg C) Resistance Resistance Incl. 11k Shunt 32 (0) 25490 8,012 68 (20) 12,260 5,798 75 (25) 10,000 5,238 104 (40) 5,592 3,707 140 (60) 2,760 2,206 The full temperature / resistance table for the US Sensor 10K Thermistor R-T Curve Type G sensor can be found here. Please note that the controller may not be able to use the full temperature range shown in the table.  

Issue AMT has stopped receiving data AMT is not receiving data A new link added to a system, is not sending messages or transactions Product Line TAC INET Environment I/NET Cause AMT can stop receiving data for several reasons. Connection between Remote Client with I/O and SQL is broken AMT is Paused Communication to the device is not functioning AMT Masking is not set correctly Host Masking is not set correctly Point Masking is not set correctly Door Editor Masking is not Set The software has frozen I/NET has reached its maximum online event size and FIFO is not working (very rare) Other Resolution Connection between Remote Client with I/O and SQL PC is broken. Check that no other I/NET PCs are connected to the SQL database. This may include an instance of I/NET installed on the SQL PC Restart the I/Net Remote Client with I/O to re-establish the connection with the SQL Server Wait several minutes for data to update. If this fails, ensure that there are no firewalls or communication failures between the 2 PCs. If using I/NET v2.42 there have been instances where this version does not pass events to the SQL Server.  This is fixed in v2.43 or greater. AMT is paused Right-click anywhere in an open Alarm/Transaction/Message window The bottom choice is either "Pause" or "Resume" If it is "Resume" click on that and AMT function will be restored Communication to the device is not functioning Minimize AMT and open I/NET Connect to the controller Select Summary>Controller If you see values and get no error messages this is not the issue If you cannot see values or get a "No Entries in Database" error, determine why communication is down AMT Masking is not set correctly In AMT Select Edit>Configuration Note the current settings, take a screen shot and save it if possible For troubleshooting purposes, select all of the check boxes under "Messages/Alarm" Restart the I/O server In I/NET trigger a point to go into alarm or send a message Check AMT for successful delivery Host Masking is not set correctly (TCP/IP only) Right-click on the I/O server and select Configure Modify the Active Profile On the bottom of the screen click on "Host Masks" Select any NPR or 527 Note the current settings Check all boxes Click okay Repeat 4-7 for all NPR or 527 devices Restart the I/O server In I/NET trigger a point to go into alarm or send a message Check AMT for successful delivery Point Masking not set correctly Connect to a controller that you expect to receive messages from Select Edit>Controller>Resident I/O Modify a point you expect to receive messages from Ensure that the appropriate Mask bits are set Ensure that there is a priority set for both Messages and Alarms Click okay Go to the controller summary and attempt to trigger a message or alarm Door Editor Masking is not Set Connect to a controller that you expect to receive messages from Select Edit>Controller>Doors Modify a door you expect to receive messages from Ensure that the appropriate Mask bits are set Ensure that there is a priority set for both Transactions and Alarms Click okay Attempt to trigger a message or alarm The software has frozen Restart the I/O server If this does not work restart the computer I/NET has reached its maximum online event size and FIFO is not working (very rare) Right Click on the I/O server and select Archive Configuration Enable Archiving if it is not enabled Increase the size of the maximum online events Restart the I/O server Trigger an Alarm or Event in I/NET Verify AMT  Other troubleshooting steps Force a Lan to reconfigure by changing the station address of the Xenta 527, then changing it back If AMT still will not function Repeat the above processes using an Event window with no filter.  It is possible messages are being received, just not to the open Window Close all open AMT windows Select System>New>Event Window Click Okay This opens an Event Window which will display all data coming into AMT Repeat the above troubleshooting processes The Controller LAN is having communication issues Cycle power on one of the Controllers on the Controller Lan to force a Lan Reconfigure Other solutions for this issue have been documented in these articles: No door transactions coming into AMT: Quick Poll is not enabled.  Typically applies to older sites. Transactions not Updating AMT Window using direct connect: For Direct Connect systems No Transactions or controller Events in AMT: Reliable Tap AMT messages stop after re-installing I/NET: Applies to recently upgraded sites.

Issue Complexity of SQL and which version is compatible  Product Line TAC INET Environment TAC I/NET Seven and congruent Windows Operating System. File Master, Filemaster, EqualizedClient, Compatibility, SQL, SQL 2008, Full SQL, SQL 2005, SQL2008, SQL2005, SQL Express, Express SQL, MSDE, 2.31, 2.40, 2.40a, 2.41, Server, XP, Windows 7, 7, 32-bit, 64-bit, Microsoft SQL, Service Pack, SP Cause Filemaster and either Equalized Client or Remote Client is desired. Problem is to know which versions of SQL are compatible. Resolution Below is a handy chart designed to help in determining what versions of SQL are compatible in I/NET Seven. Pertains to MSDE, SQL Express, SQL 2000, 2005, 2008. File Equalization Chart       Note: 1. Do not mix versions of SQL server among equalized or client/server workstations in your TAC I/NET Seven system. Ensure that the edition of SQL server installed on each workstation used in a client/server or equalized setting are based on the same version of Microsoft SQL, either 2000, 2005, 2008, or 2008 2. It is strongly recommended that you defragment the PC’s hard drives on a regular basis. Severely fragmented hard drives can cause poor system performance and in some cases can introduce data errors. 3. The use of any edition of Microsoft SQL Server 2005, 2008, or 2008 R2 will require that the PC have at least 2 GB of RAM. 4. No Express edition of Microsoft SQL Server can be used on a TAC I/NET Seven filemaster. Golden Rule: You cannot move the db or downgrade from I/NET db SQL 2008 to I/NET db SQL 2005, see Downgrade SQL 2008 to SQL 2005, What version is used? 

Issue Step-by-step instructions for calibrating airflow on a Xenta 102-AX (or I/NET MR-VAV-AX) using the M/STAT. Test and air balance procedure for balancing airflow Product Line EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta 102-AX MR-VAV-AX M/STAT Cause The preferred method for calibrating airflow in Xenta 102-AX or MR-VAV-AX is through the plug-in.  However, this is not always an option, especially when the responsibility for calibrating is given to a third party test and balance company.  Pocket references exist for navigating through the M/STAT menu, but there aren't clear step-by-step instructions to tell exactly how to perform the calibration. Resolution Click here to download this document in Microsoft Word format Connect M/STAT Plug the M/STAT into the jack on the thermostat. The initial display shows the set temperature.   Enter Password Press the Service button. This prompts you to enter the service mode password. Default password is 183. Use the +/- keys to set each digit and the enter key to submit. If the password is incorrect, the display will blink. Airflow Parameters If the password is correct, the first menu option – Unit Parameters (UP) – is displayed. Hit the select button down twice until Airflow Parameters (AP) is displayed. Press enter. Cooling Low Flow Setpoint The first option is Cooling Low Flow Setpoint (CLF). Press enter to view the setpoint (divided by 1000). Record this value. Press the service key to escape out of the menu. Cooling High Flow Setpoint Navigate to Cooling High Flow Setpoint (CHF). Press enter to view the value (divided by 1000). Record this value. Press the service key to escape out of the menu. Reset Factory Calibration Navigate to Factory Calibration Settings (FCS) and press enter. Use the change keys to display “YES” and press the enter key. This will set the box back to default settings. This is a good idea to do prior to every calibration. Press the service key to escape out of the menu. Calibrate Low Airflow Navigate to Calibrate Low Airflow (CPL). Press enter and the current airflow is displayed. Wait for the airflow to reach the CLF and level out. Once the value is steady at setpoint, press the enter key only once. The display does not change. Enter Actual Low Airflow Measure the actual airflow. Use the change keys to set the display value to the measured value. Press the enter key. Choose One or Two-Point Now Calibrate High Airflow (CPH) is displayed. If one-point (offset only) calibration is desired, press the service key to escape out of this mode and calibration is complete. If two-point (gain and offset) calibration is desired, press enter to continue to the next step. Calibrate High Airflow The current airflow is displayed again. Wait for it to rise to meet the CHF and level out. Once the value is steady at setpoint, press the enter key only once. The display does not change. Enter Actual High Airflow Measure the actual airflow. Use the change keys to set the display value to the measured value. Press the enter key. CPH is displayed again, this time as a general menu item. Escape Service Mode Press the service key to escape out of the menu. If you are finished configuring the box, escape all the way back out of the service menu before disconnecting the M/STAT. Disconnecting in configuration mode can leave the stat displaying “00” or other incorrect numbers.