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Identifying Security Expert Smart Card Readers firmware

Issue

How can the firmware version of Security Expert Smart Card Readers be determined.

Product Line

Security Expert

Environment

Security Expert Smart Card Readers

Cause

It is not possible to identify a reader's firmware from its serial number. The serial numbers are randomly generated and selected in no order.

Resolution

To find out a reader's firmware version send an email to Product Support with the serial number(s). Product Support will check with manufacturing to determine which firmware version has been loaded into a reader.

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