Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
How to connect to the Jace 8000 system shell
Product Line
TAC IA Series
Environment
I/A Series Jace 8000
Cause
Multiple diagnostic and low-level configuration processes need to be performed directly connected to the Jace 8000 in the system shell of the device.
Resolution
Connect the USB cable between the controller’s Debug port and the USB port you are using on your PC
On your PC, start your terminal emulation software. For example to start PuTTY from the Windows Start menu, this is typically Programs > PuTTY → PuTTY. PuTTy can be downloaded at no cost if you do not already have it on your PC.
In the tree in the PuTTY Configuration dialog, expand Connection and click Serial.
Set the “Serial line to connect to” for your PC’s (USB) COM port to use. For example, COM3. NOTE: You can examine Ports in Windows Device Manager to determine which serial port is in use on the PC. If you don't see the Jace in the COM ports, you will need to install the driver which can be Downloaded from FTDI. It is also attached to this document below for Win10.
Set the “Configure the serial line” fields as follows: • Speed (baud): 115200 • Data bits: 8 • Stop bits: 1 • Parity: None • Flow control: None
In the tree in the PuTTY Configuration dialog, click Session and then click/select the “Connection type” as Serial NOTE: (Optional) You can save this configuration to reuse (load) in future PuTTY to JACE serial sessions. To do this, type in a connection name in the “Saved Sessions” field (for example, “JACE- 8000-S”), and click Save. When you start PuTTY again to serially connect to the JACE, select this name and click Load.
At the bottom of the PuTTY Configuration dialog, click Enter.
At the login prompt, enter a platform user name, and at the password prompt, the platform password. a. If prompted for system passphrase, enter the platform’s system passphrase. If login is successful, the TITAN System Shell menu appears.
When finished making platform changes from the system shell, do the following: • If no changes or reboot is not necessary, simply type L to Logout. • If changes require rebooting, select the Reboot option. Type “y” at the “Are you sure you want to reboot [y/n]” prompt, and press Enter. Shutdown-related text appears in the terminal (PuTTY) window.
Click the Close control (upper right corner) in the terminal session (PuTTY) window. Click OK in the “PuTTY Exit Confirmation” popup dialog.
Unplug the USB connector from the JACE’s Debug port.
This procedure is simply how to connect using USB serial port for system shell. More information about functions available once connected can be found in other Knowledge Base articles and in the Jace 8000 Install and Startup Guide
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