Issue BACnet tuning policies improperly applied can cause BACnet network problems Product Line TAC IA Series Environment I/A Series G3 ENC I/A Series AX / N4 Jace Cause Configuration parameters in the BACnet tuning policies can initiate high polling rates, force high volumes of writes, reads, and apply confirmed COV to BACnet proxies in the Jace / ENC. Resolution The following video will help us, Configure the "DefaultPolicy" as well as creating additional tuning policies for BACnet proxies   Apply tuning policies to regulate BACnet network utilization ... View more

Issue The WorkPlace Tech and WorkPlace Editor add-in for the VisioRibbon is available in the toolbar of Visio but all or some of the functions are unavailable. Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series WorkPlace Tech 5.9.x Building Operation Workstation (WorkPlace Tech Editor) Microsoft Visio 2010, 2013, 2016 Cause There maybe one or several of these situations causing this behavior depending on a combination of products installed. The Visio installed is an unlicensed product or in its evaluation period and not registered  The Visio installed is not properly updated There is an error in the WPDispatcher.msi Resolution Review the proper area for the Visio you are using to assure the product is registered; Visio 2010 Visio 2013/2016 If the Visio is part of a subscription-based product, it will be noted as such rather then saying the product is activated. Thoroughly read this Knowledge Base Article for the information required to assure your Visio is properly updated. Workplace Tech 5.9.3 / Workplace Tech Editor (EBO) Microsoft Security Updates required for Visio and Office  To correct any possible WorkPlace Tech or Editor (SBO/EBO) dispatcher problems, Follow the path C:\Program Files (x86)\WorkPlace Tech to the WPDispatcher.msi and "right click / Uninstall" Do this for each version of SBO or EBO installed that has Workstation with WorkPlace Tech Editor.  Here is the path C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation X.Y\WorkStation or C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation X.Y\WorkStation (X.Y will be the version installed i.e 3.1).  Perform the same Uninstall of the WPDispatcher.msi.  The picture below is what will appear if the dispatcher has been removed or was not previously installed.  This message is expected. Open the WorkPlace Tech or the WorkPlaceTech Editor.  The WPDispatcher.msi will run the correct version. ... View more

Issue How to configure BACnet networks in an IA Series Jace Product Line TAC IA Series Environment I/A Series G3 (AX) ENC (Jace) I/A Series N4 ENC (Jace) Cause Need for a detailed approach to IP and MSTP network setup. Resolution This video explains the steps necessary to  configure a JACE to Communicate with BACnet IP and MSTP controllers. ... View more

Issue What is the procedure for upgrading firmware in an I/A Controller? Product Line TAC IA Series Environment Workplace Commissioning Tool I/A Series MNB Cause Improvements to MNB firmware require upgrades to be made periodically to the controllers. Resolution This video demonstrates how to upgrade MNB devices with the I/A Commissioning Tool. ... View more

Issue How can I derWho-is broadcasts are causing a large amount of BACnet network traffic Product Line TAC IA Series Environment I/A Series MNB I/A Series WorkPlace Commissioning Tool Wireshark Cause Experiencing network issues caused by Who-is broadcasts.  Resolution This video demonstrates how to... Troubleshoot a Who-is Broadcast Understand what initiates a Who-is Broadcast ... View more

Issue How can Workplace Commissioning Tool be used to backup projects and restore of I/A devices? Product Line TAC IA Series Environment I/A Series WorkPlace Commissioning Tool I/A Series MNL controllers I/A Series MNB controllers  Cause Define the procedure for backups/restore in Workplace Commissioning Tool Resolution This demostration shows how to perform backup and restore procedures using Workplace Commissioning Tool ... View more

Issue Who-has Broadcasts are causing a large amount of BACnet network traffic Product Line TAC IA Series Environment I/A Series MNB I/A Series WorkPlace Commissioning Tool Wireshark Cause Determining BACnet network issues caused by Who has? broadcasts Resolution The objective of this video are to Demonstrate how to troubleshoot a Who-has Broadcast Explain what initiates a Who-has Broadcast ... View more

Issue Configuring the Workplace Tech encrypted LON Tunnel Client  Product Line TAC IA Series Environment I/A Series WorkPlace Tech I/A Series N4 Jace Cause How to handle the encrypted LON tunnel for single and multiple LON networks.  Understanding possible errors during tunneling. Resolution The following video will help us, Apply the Encrypted LON Tunnel in an N4 Jace Configure the Tunnel Client for use with multiple LON Networks on a single Jace Recognize a Timeout Error and how to handle it ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue How to connect to the Jace 8000 system shell Product Line TAC IA Series Environment I/A Series Jace 8000 Cause Multiple diagnostic and low-level configuration processes need to be performed directly connected to the Jace 8000 in the system shell of the device. Resolution Connect the USB cable between the controller’s Debug port and the USB port you are using on your PC   On your PC, start your terminal emulation software. For example to start PuTTY from the Windows Start menu, this is typically Programs > PuTTY → PuTTY. PuTTy can be downloaded at no cost if you do not already have it on your PC. In the tree in the PuTTY Configuration dialog, expand Connection and click Serial. Set the “Serial line to connect to” for your PC’s (USB) COM port to use. For example, COM3. NOTE: You can examine Ports in Windows Device Manager to determine which serial port is in use on the PC. If you don't see the Jace in the COM ports, you will need to install the driver which can be Downloaded from FTDI.  It is also attached to this document below for Win10. Set the “Configure the serial line” fields as follows: • Speed (baud): 115200 • Data bits: 8 • Stop bits: 1 • Parity: None • Flow control: None In the tree in the PuTTY Configuration dialog, click Session and then click/select the “Connection type” as Serial NOTE: (Optional) You can save this configuration to reuse (load) in future PuTTY to JACE serial sessions. To do this, type in a connection name in the “Saved Sessions” field (for example, “JACE- 8000-S”), and click Save. When you start PuTTY again to serially connect to the JACE, select this name and click Load. At the bottom of the PuTTY Configuration dialog, click Enter. At the login prompt, enter a platform user name, and at the password prompt, the platform password. a. If prompted for system passphrase, enter the platform’s system passphrase. If login is successful, the TITAN System Shell menu appears. When finished making platform changes from the system shell, do the following: • If no changes or reboot is not necessary, simply type L to Logout. • If changes require rebooting, select the Reboot option. Type “y” at the “Are you sure you want to reboot [y/n]” prompt, and press Enter. Shutdown-related text appears in the terminal (PuTTY) window. Click the Close control (upper right corner) in the terminal session (PuTTY) window. Click OK in the “PuTTY Exit Confirmation” popup dialog. Unplug the USB connector from the JACE’s Debug port. This procedure is simply how to connect using USB serial port for system shell.  More information about functions available once connected can be found in other Knowledge Base articles and in the Jace 8000 Install and Startup Guide ... View more

Issue Digital SAT outputs are not available when using the EBO MN-HPFC object Product Line TAC IA Series. Environment I/A Series Network 8000 MN-HPFC Building Operation Automation Server Premium Building Operation Automation Server Cause The standard MN-HPFC device object in EBO cannot be used when the device was previously configured for Satellite Mode used in a Network 8000 system or R2 integration. Resolution Use the MN:MicroNet 2000 Generic object to interface to an MN-HPFC when configured for satellite mode.  This object provides a set of generic inputs and outputs that map over to the satellite controller points.  See the attached MN-HPFC Reference Manual that details the inputs and outputs starting on page 6-11.   DIN6 ( Digital Input 6 ) controls DO1 Sat Cmd DIN7 ( Digital Input 7 ) controls DO2 Sat Cmd DIN8 ( Digital Input 8 ) controls DO3 Sat Cmd ... View more