Issue Need to replace discontinued Erie actuator model AH13U020-Z but unsure if the current model AH13U020 can be used as a direct replacement Product Line Field Devices Environment Erie actuators Cause Unable to find any documentation for the AH13U020-Z Resolution The '-Z' models for the Erie actuators indicates it is the Made in China version of the actuator. We have since stopped manufacturing the actuator in China.  The AH13U020 can be used to replace the AH13U020-Z ... View more

Issue Unable to access to JACE-645 via its Ethernet Port. The following is seen when connected to the JACE's Serial Shell. Product Line TAC I/A Series Environment JACE-645 (TRD-T-645) Cause The boot sector of the nand flash has become corrupt and/or the nand flash chip may have failed. Resolution The unit cannot be recovered in the field. The options are: An attempt can be made to re-image the unit but this may not be always successful. Contact Product Support for further details. Replace the unit. Refer to PA-00502 - End of Commercialization for JACE 600 and JACE 700 for replacement options. ... View more

Issue Workstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses. 'No valid client license available. (Error -5: No such feature exists.)' Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation  EcoStruxure Building Operation License Administrator Cause Workstation is trying to check out a license from the local computer. The License Server is on the Enterprise Server computer and the Enterprise Server license has been activated on the Enterprise Server computer.  Resolution On the Workstation computer, run the License Administrator and change the License server address from the default '@localhost' to the IP address of the Enterprise Server. Refer to License Server Address on Web Help. License server address default: Change to License Server IP address (example below): ... View more

Issue Changing the Download Service download frequency doesn't have any effect on how often downloads to controllers occur. Product Line Security Expert Environment Security Expert Security Expert Download Service Security Expert SP-C controller Cause The Download Retry Delay, under SITES | CONTROLLERS | CONFIGURATION, defines the frequency (in seconds) at which the software sends programming updates to the controller. Controller Configuration Setting Changing this value to have the Download Service perform faster downloads to controllers when there are changes does not affect the Download frequency. Resolution The Download Retry Delay is a legacy setting and does not have any effect in the current release of Security Expert. The Download Service checks through the list of controllers as fast as possible. If there is a change in the controller, the Download Service will attempt a download. No download will be attempted for controllers that have no changes. Documentation will be amended to reflect this change. ... View more

Issue Security Expert Smartcard Readers support for DESfire EV2 Cards Product Line Security Expert Environment Security Expert Smartcard Readers DESfire EV2 Cards Cause There is a requirement to use DESfire EV2 cards in a Security Expert system. Currently, the Security Expert Smartcard Readers' specifications sheets indicate support for DESfire EV1. Resolution New Smartcard Readers with firmware v1.04 build 229 and above support DESfire EV2. Older readers' firmware can be upgraded with the new firmware. Contact your Local Country Support for details on upgrading the firmware. ... View more

Issue TimescaleDB Installation Errors - ERROR: could not get 'pg_config --pkglibdir' : exec: "pg_config": executable file not found in %PATH% - ERROR: could not get 'pg_config --pkglindir' : exit status 1 Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation 3.x External Log Storage TimescaleDB (third party)  Cause Missing environment variable paths in Windows is detailed in section 9.4.4 PostgreSQL and TimescaleDB Installation in the EcoStruxure Building Operation 3.0.1 Release Notes. Assistance in how to add these variables is described below. Resolution Using the EBO External Log Storage Installer tool available on the Community, there is no need to make any manual configuration, as the tool executes the installation without the need for e.g. environment variables. Alternatively you can manually set these as detailed below: You can view, add and modify the environment variables from the Control Panel as follows:  In the Control Panel select System and Security Select System Select Advanced system settings Select Environment Variables . In System variables, highlight Path and click Edit. For the error - ERROR: could not get 'pg_config --pkglibdir' : exec: "pg_config": executable file not found in %PATH% Add the New path 'C:\Program Files\PostgreSQL\11\bin' to the environment variable. For the error -ERROR: could not get 'pg_config --pkglindir' : exit status 1 Add the New path 'C:\Program Files\PostgreSQL\11\lib' to the environment variable. You should see something similar to the following after TimescaleDB has been successfully installed. ... View more

Issue Configuring Security Expert Readers Product Line Security Expert Environment Security Expert Smart Card Readers Cause Security Expert Smart Card Readers have options such as Mifare Reading Mode, LED colors etc. that can be configured. How the readers are configured will depend on the reader's firmware. Resolution The method used to configure a Security Expert Smart Card Reader depends on the firmware version it is using. There is no way to visually determine the firmware version. To identify what firmware the reader was shipped with from the factory refer to Knowledge Base article Identifying Security Expert Smart Card Readers Firmware. 1. Smart Card Readers with firmware build 64 These are older readers that were able to be configured with a serial terminal program by connecting to the reader using a USB-RS485 converter. Refer to the Installer Programming section in the Smart Card Reader Installation Manual - Feb 2017. This has been attached as it has been replaced by a new version of this manual that does not include this information. 2. Smart Card Readers with firmware build 229 or above These newer readers do not have a serial interface and will require a configuration card to change reader options. The configuration card (SX-ISO-CONFIG) is ordered from Schneider Electric, see the Security Expert Credentials Order Form for details. ... View more

Issue Security Expert Aperio Integration - Support for Aperio AH40 IP communication hub Product Line EcoStruxure Security Expert Environment Security Expert Aperio Integration Cause Integration to Aperio AH40 IP communication hub In Application Note AN-147 Configuring Aperio Integration in Security Expert, it states that the integration uses the AH30. Resolution The Security Expert Aperio Integration does not currently support the Aperio AH40 IP communication hub. Engineering is working on support for this but there is currently no release date planned. ... View more

Issue When a user logs on to Workstation and accesses the hyperlink, the website is displayed without prompt for login credentials Product Line EcoStruxure Building Operation Environment Building Operation Workstation Microsoft Internet Explorer Cause EcoStruxure Building Operation software uses Microsoft Internet Explorer to present web pages. How the page logs on is an IE function and not a function of EBO Workstation Resolution  Log off from the web site before logging off from Workstation  Configure Internet Explorer to delete browsing history on exit Go to Internet Explorer settings and then the Internet Options On the General tab, under the Browsing history, enable the checkbox for 'Delete browsing history on exit' (computer restart may be required) ... View more

Issue How can the firmware version of Security Expert Smart Card Readers be determined. Product Line Security Expert Environment Security Expert Smart Card Readers Cause It is not possible to identify a reader's firmware from its serial number. The serial numbers are randomly generated and selected in no order. Resolution To find out a reader's firmware version send an email to Product Support with the serial number(s). Product Support will check with manufacturing to determine which firmware version has been loaded into a reader. ... View more