Issue Unable to access the SE8xxx or SER8xxx Room Controller configuration parameters menu - displays an error code. Product Line EcoStruxure Building Expert, Field Devices  Environment SE8xxx and SER8xxx Room controller SE8000 and SER8000 Series Ex. Viconics branding VT8000 Series Cause The PswrdSet parameter sets a protective access password to prevent unauthorized access to the configuration menu parameters. An error code is displayed whenever the password lockout is active and an incorrect password is used. Resolution Contact your region's Customer Care Center for a temporary password. The error code which is unique to that controller will be required by the Customer Care Center to calculate the temporary password. Note for PSS; Check Internal article.  ... View more

Issue How to determine if a controller is capable of Full Duplex and the Link Speed used. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Cause How to determine if a controller is capable of Full Duplex. Link Speed can also be determined. Resolution Windows Powershell can be used to determine if a controller is capable of Full Duplex. The Link Speed and MAC address can also be identified. Identify the testing PC's network adapter name that will be used to connect to the controller. Using an Ethernet cable, connect directly to the controller's Ethernet port. Set the PC's IP address to one that is on the same subnet (but not to the exact same IP address of the controller). Using Windows Powershell, enter the following command line: Get-NetAdapter | Select-Object -Property Name, FullDuplex, LinkSpeed | where name -eq 'card name' where 'card name' is the name of the adapter as identified in 1. If the controller is capable of Full Duplex, it will be shown along with its LinkSpeed. Note, Full Duplex and Link Speed can only be achieved by the IT equipment the controller is connected to. ... View more

Issue Are AS-P and AS-B full duplex? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server-Bundled Cause Are AS-P and AS-B controllers Half Duplex or Full Duplex? Resolution AS-P and AS-B controllers are capable of Full Duplex 10/100BASE-TX communications. ... View more

Issue Where is the RSTP setting on a MP-C or MP-V controller? Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller (MP-C) Building Operation Multi-purpose VAV (MP-V) Cause Unable to find RSTP setting on MP-C or MP-V controller Resolution On the controller, find System > Settings, scroll down to Configuration and enable RSTP. ... View more

Issue Error when licensing: Unable to find Entitlement ID Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause When adding an Entitlement to the License Administrator the following error is seen: The same Entitlement contains both the Windows license (for Enterprise Central, Enterprise Server and WorkStation) and SmartX Server add on options i.e.SmartX server embedded licenses. Resolution Windows Licenses for the EC, ES and WS etc should be purchased separately from the embedded SmartX Server licenses and not be grouped together in one Entitlement. Example: Purchase Order 1 should contain only those requirements for licensing in License Admiistrator on a PC - Windows Licenses. e.g SXWSWSNMP00001 SW-SNMP-1 (SNMP alarm) on the ES Others are EC, ES etc. Purchase Order 2 should contain only those requirements for embedded licenses in a SmartX server via the Device Administrator. e.g. SXWSWASDBXS001 TimeScale DB option - SmartX SXWSWSNMPX0001 EBO SNMP Alarming - SmartX ... View more

Issue Poor communications between AS-P and Deep Sea Electronics (DSE) generator and switchgear modbus RTU slaves. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause When upgrading from an AS to AS-P, poor Modbus communication is seen between the AS-P and DSE slave device. The communications when using the AS was seen to be good. Using an AS-P, poor communication is seen between the AS-P and the DSE slave device. Resolution On the DSE Modbus slave, there are additional parameters as well as the baud rate, parity and stop bits. Access to these parameters is by using the DSE software tool. The additional parameter is the Inter-Frame delay. Change the Inter-Frame delay from 0ms to 1ms. ... View more

Issue The Heat Meter now has a barcode where the customer number use to be printed. From the customer number the modbus slave ID could be determined. Product Line Field Devices Environment Modbus Heat Meter Cause The Heat Meter now has a barcode where the customer number previously had been printed. From the customer number the modbus slave ID could be determined. Resolution The customer number is a replica of the serial number. The last 3 digits are the modbus slave ID, except when the last 3 digits are 248 or higher, then the slave ID is the last 2 digits. In this case, the slave ID is 210. ... View more

Issue CE Declaration of Conformity Certificate for manufactured cables for interconnecting EBO modules. Product Line EcoStruxure Building Operation Environment Cabling Cause No CE Declaration of Conformity available for the SXWSCABLE10001 and SXWSCABLE10002 that connects EcoStruxure Building Operation AS-P and IO modules when fitted for example: when modules need to be mounted on separate DIN rails. Resolution CE Declaration of Conformity certificate is not required for an item e.g. premanufactured interconnecting wiring that has no functionality or is inert to the operation of the system.  Europe – CE Marking In general, CE Marking Directives are aimed at products, not at components, although there are some exceptions. Wire and cable products are one of those exceptions that stand out. On its own, wire or cable has no defined use or application, in that it must be built into something to be useful. ... View more

Issue Clicking on a URL in Workstation gives the error message "Navigation to the webpage was canceled". Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause The website owner has added additional code to prevent their webpage from being displayed in a 3rd party application e.g. EBO. However, the webpage can be viewed in a web browser e.g. IE, Chrome or Firefox. This additional measure makes use of a feature called X-Frame-Options and is used to prevent 'clickjacking' and prevents embedding in other websites. In 2009 Internet Explorer 8 introduced a new HTTP header X-Frame-Options which offered partial protection against clickjacking and was shortly after adopted by other browsers (Safari, Firefox, Chrome and Opera). The header, when set by the website owner, declares its preferred framing policy: values of DENY, SAMEORIGIN, or ALLOW-FROM origin will prevent any framing, framing by external sites, or allow framing only by the specified site, respectively. See Mozilla article for further information. Resolution If a web site implements the usage of X-Frame-Options to limit which other web sites it can be embedded into, there is nothing to be done about that. It is the providers' decision, and cannot be circumvented. In Building Operation release 1.9 and later, there are two global policy settings used to protect Building Operation presented web content, so it is resilient against clickjacking. Option 1 - Enable external content to be embedded in WebStation This option must be selected to permit another web page to be rendered in a WebStation <frame> or <iframe>. To protect against clickjacking for all use cases, this option should be turned off. Option 2 - Enable WebStation to be embedded in another site This option permits Building Operation web pages to be rendered in a <frame> or <iframe> from the local server. If this option is selected with option 1, then there is no protection against clickjacking. The most secure and recommended configuration is when both options are turned off. However, when an application requires embedded web content, one or both these options can be turned on. Since this is a global policy, these settings will affect all embedded content. If only some content is required to be embedded then there is no solution or workaround within EBO unless the website owner can remove or change this feature. ... View more