Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue SigmaX - checking for duplicated segment and object names prior to EBO transition Product Line Satchwell Sigma Environment SigmaX Cause Checking for duplicated segment and object names prior to transitioning Sigma to EBO. Resolution With EBO, names cannot be duplicated within the same folder or segment, however in Sigma they could be, it was only the mnemonic that had to be different. When Data Importing into EBO, duplicated names are revised by adding a postfix to the duplicated name e.g. if there are two ‘room temperature’ then the 2nd one is revised to ‘room temperature2’ so that the Data Import can continue to proceed. In SigmaX, a report can be generated that will itemize any duplicated index or object names. Within SigmaX, these duplications can be renamed to a name of your choosing. Once, this is done, the Data Import will use the new names. This video with SigmaX the 2nd one of three videos, the 1st SigmaX Quick Help Video will check for database errors primarily 'A' errors. When launching the SigmaX application, see the Knowledge Base articles for Side by Side errors and errors regarding missing SigmaX files should they occur. ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue SigmaX checks prior to transition into EBO Product Line Satchwell Sigma Environment SigmaX Cause Doctor checks required prior to transitioning Sigma to EBO. Resolution Preliminary checks steps to be taken to check a Sigma database is error free prior to a transition to EcoStruxure Building Operation (EBO). This video will demonstrate how to use SigmaX, but it will not resolve any errors in the database. Any database errors can have been caused by a number of different reasons and will provide a report listing the errors so that they can be corrected. This video with SigmaX is in two parts, the 2nd SigmaX Quick Help Video will check for Duplicated Names. When launching the SigmaX application, see the Knowledge Base articles for Side by Side errors and errors regarding missing SigmaX files should they occur. ... View more

Issue RP-C address dial is difficult to see in poor light Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RP-C) Cause The controller modbus address setting dial is difficult to see in poor light conditions. Resolution By default, the dial is set to address '1' (there is a small arrow on the cross head dial) and the dial is numbered 1....9,0 clockwise. ... View more

Issue Unable to access the SE8xxx or SER8xxx Room Controller configuration parameters menu - displays an error code. Product Line EcoStruxure Building Expert, Field Devices  Environment SE8xxx and SER8xxx Room controller SE8000 and SER8000 Series Ex. Viconics branding VT8000 Series Cause The PswrdSet parameter sets a protective access password to prevent unauthorized access to the configuration menu parameters. An error code is displayed whenever the password lockout is active and an incorrect password is used. Resolution Contact your region's Customer Care Center for a temporary password. The error code which is unique to that controller will be required by the Customer Care Center to calculate the temporary password. Note for PSS; Check Internal article.  ... View more

Issue How to determine if a controller is capable of Full Duplex and the Link Speed used. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Cause How to determine if a controller is capable of Full Duplex. Link Speed can also be determined. Resolution Windows Powershell can be used to determine if a controller is capable of Full Duplex. The Link Speed and MAC address can also be identified. Identify the testing PC's network adapter name that will be used to connect to the controller. Using an Ethernet cable, connect directly to the controller's Ethernet port. Set the PC's IP address to one that is on the same subnet (but not to the exact same IP address of the controller). Using Windows Powershell, enter the following command line: Get-NetAdapter | Select-Object -Property Name, FullDuplex, LinkSpeed | where name -eq 'card name' where 'card name' is the name of the adapter as identified in 1. If the controller is capable of Full Duplex, it will be shown along with its LinkSpeed. Note, Full Duplex and Link Speed can only be achieved by the IT equipment the controller is connected to. ... View more

Issue Are AS-P and AS-B full duplex? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server-Bundled Cause Are AS-P and AS-B controllers Half Duplex or Full Duplex? Resolution AS-P and AS-B controllers are capable of Full Duplex 10/100BASE-TX communications. ... View more

Issue Where is the RSTP setting on a MP-C or MP-V controller? Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller (MP-C) Building Operation Multi-purpose VAV (MP-V) Cause Unable to find RSTP setting on MP-C or MP-V controller Resolution On the controller, find System > Settings, scroll down to Configuration and enable RSTP. ** Be sure to Warm start each controller after enabling RSTP or the setting will not be retained ** ... View more

Issue Error when licensing: Unable to find Entitlement ID Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause When adding an Entitlement to the License Administrator the following error is seen: The same Entitlement contains both the Windows license (for Enterprise Central, Enterprise Server and WorkStation) and SmartX Server add on options i.e.SmartX server embedded licenses. Resolution Windows Licenses for the EC, ES and WS etc should be purchased separately from the embedded SmartX Server licenses and not be grouped together in one Entitlement. Example: Purchase Order 1 should contain only those requirements for licensing in License Admiistrator on a PC - Windows Licenses. e.g SXWSWSNMP00001 SW-SNMP-1 (SNMP alarm) on the ES Others are EC, ES etc. Purchase Order 2 should contain only those requirements for embedded licenses in a SmartX server via the Device Administrator. e.g. SXWSWASDBXS001 TimeScale DB option - SmartX SXWSWSNMPX0001 EBO SNMP Alarming - SmartX ... View more

Issue Poor communications between AS-P and Deep Sea Electronics (DSE) generator and switchgear modbus RTU slaves. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause When upgrading from an AS to AS-P, poor Modbus communication is seen between the AS-P and DSE slave device. The communications when using the AS was seen to be good. Using an AS-P, poor communication is seen between the AS-P and the DSE slave device. Resolution On the DSE Modbus slave, there are additional parameters as well as the baud rate, parity and stop bits. Access to these parameters is by using the DSE software tool. The additional parameter is the Inter-Frame delay. Change the Inter-Frame delay from 0ms to 1ms. ... View more

Issue The Heat Meter now has a barcode where the customer number use to be printed. From the customer number the modbus slave ID could be determined. Product Line Field Devices Environment Modbus Heat Meter Cause The Heat Meter now has a barcode where the customer number previously had been printed. From the customer number the modbus slave ID could be determined. Resolution The customer number is a replica of the serial number. The last 3 digits are the modbus slave ID, except when the last 3 digits are 248 or higher, then the slave ID is the last 2 digits. In this case, the slave ID is 210. ... View more