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Forgotten or unknown password

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Forgotten or unknown password

Issue

Unable to log into SmartStruxure Workstation because the user password is unknown.

Product Line

EcoStruxure Building Operation

Environment

  • Workstation
  • Automation Server
  • Automation Server Premium
  • Autoimation Server Bundle
  • Enterprise Server
  • PCT Database

Cause

The password for an Automation or Enterprise server has been forgotten. 

Resolution

If you have forgotten or do not know the password to a SmartStruxure server, please refer to WebHelp article 6749.
 
You can also refer to this Quick-Help video on the Exchange Community.
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