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Forgotten or unknown password

Forgotten or unknown password

Issue

Unable to log into Workstation because the user password is unknown.

Product Line

EcoStruxure Building Operation

Environment

  • Building Operation Workstation
  • Building Operation Automation Server (AS, AS-P or AS-B)
  • Building Operation Enterprise Server
  • Building Operation Project Configuration Tool (PCT)
  • All of the above up to version 3.0

Cause

The password for an Automation or Enterprise server has been forgotten.

Resolution

If the password is unknown or forgotten to an Automation or Enterprise Server, please refer to WebHelp article 6749.
The Quick-Help video on the Exchange Community can be referred to.

Note that the password recovery process will be changed in version 3.1.

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