Issue When using SBO 1.9, the registration website opened allows the user to login and enter new system ID, however, the user then cannot proceed any further. Product Line EcoStruxure Building Operation Environment SmartStruxure Building Operation 1.…View more

Posted by: Gary in Building Automation Knowledge Base

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Issue When running VisiSat 2.1 build 196 (200 or 201) a message is displayed - “Unable to Load the Schneider Electric CET Style DLL” and VisiSat fails to launch. Product Line Satchwell MicroNet Environment Windows (Windows, XP Professional, Windows 7…View more

Posted by: Gary in Building Automation Knowledge Base

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Issue PCT fails to open, presenting four 'could not connect' error messages. Product Line Project Configuration Tool Environment Windows 10 version 1909 Windows 10 version 2004 Cause The cause maybe a firewall, scripts or group policy not allowing PC…View more

Posted by: Gary in Building Automation Knowledge Base

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Issue Samsung’s Knox security protection on your phone or tablet data is out of date. Product Line EcoStruxure Building Operation Environment Building Operation SmartX Advanced Display v2 Cause One of the security features contained within the Androi…View more

Posted by: Gary in Building Automation Knowledge Base

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Issue How to Identify a specific PCT (Project Configuration Tool) project. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause How to identify a specific PCT (Project Configuration Tool) project. Resolution In PCT…View more

Posted by: Gary in Building Automation Knowledge Base

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Issue Sigma and Windows Server 2012 Product Line Satchwell Sigma Environment Sigma 4.08 Windows Server 2012 Cause Is Sigma 4.08 supported on windows Server 2012 Resolution No version of Sigma is supported on a Windows Server 2012 platform except: Sig…View more

Posted by: Gary in Building Automation Knowledge Base

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Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from …View more

Posted by: Gary in Building Automation Knowledge Base

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I have an MPC-18A device ID 200021I wish to return the device to a default device id.I have carried out the following.With network cable to AS-P attached.Warm startCold startNetwork resetFactory defaultsSecure eraseWith network cable to AS-P not atta…View more

Posted by: Gary in SmartX Controller Field Trials