Issue After an upgrade to EBO version 3 the  "Alarm State Sort Order" in EBO Webstation is not following the  "Alarm State Sort Order" set in Workstation for certain Alarm Views. Workstation:   Webstation: Product Line EcoStruxure Building Operation Environment Building Operation Webstation version 3.0 and later Cause This issue is only seen on Alarm views upgraded from a version earlier than 1.9 to EBO 3.0 or later The problem is that in EBO version 1.9 Webstation did not follow the sort order for Workstation, back then the sort order in the alarm view in Workstation and Webstation was separated. And the default sort order in Webstation was "Triggered time" when upgrading to version 3 the upgrade does not change the sort order for Webstation. So after the upgrade the sort order in the alarm view is "Triggered time" and it will not follow the sort order from Workstation.    Resolution In EBO Webstation version 3 click on the "Filter" button in the Alarm view. Click on "Sort" and remove "Triggered time", click OK In Workstation open the Alarm view and right-click, Open Alarm view settings and click on "Reset standard layout to standard default"   ... View more

Issue When doing an "import Trend Logs" in TAC Vista Conversion Tool only HTTPs works and not HTTP. When using HTTP the error message below is shown: "Log on to Building Operation server failed because Failed to access the server, a network error occurred" Product Line EcoStruxure Building Operation Environment TAC Vista Conversion Tool version 3.1.1 Cause This is an issue fixed in TAC Vista Conversion Tool version 3.2. The issue is that the "Import Trend Logs" tab looks at the HTTP/HTTPS settings of the "Convert Database" tab instead of its own. Resolution Use TAC Vista Conversion Tool version 3.2 when available. Workaround: Set the HTTP/HTTPS settings on the first tab(Convert Database) even if "Import of trend logs" is done. ... View more

Issue When a TGML graphic is opened from Webstation it takes 30-120 seconds, depending on the number of values in the graphic, before the values appear in the graphic. It takes a long time before the actual graphic is opened. When the same graphic is opened using Workstation, it only takes a few seconds before the values in the graphic are updated. The problem is seen when Webstation is connected to the Enterprise Server (ES) if connecting directly to the SmartX server the values come in fast. Example of how it looks in Webstation before the values come in: Product Line EcoStruxure Building Operation Environment Building Operation Webstation version 3.0 and earlier Cause For every value in the graphic Webstation need to read the type of the value to know what kind of object it is and that is what takes time. This information is cached in Workstation and that is why the values are updated much faster in Workstation than in Webstation. This is changed in Webstation version 3.1. Now the type of information is cached in Webstation also. The first time the graphic is opened from Webstation it will take the same period of time as before. After that the type is cached and the values will be updated much faster the next time the graphic is opened. Resolution Upgrade the ES (Webstation is a part of the ES installation) to version 3.1 or higher ... View more

Issue What is the difference between an EBO SmartDriver and Smart Connector? Product Line EcoStruxure Building Operation Environment Building Operation SmartDriver Cause SmartDriver and Smart Connector enhance the openness for the EcoStruxure Building Operation, EBO, BMS system. They enable integration between EBO and 3rd party systems, even via not supported or nonstandard protocols. Resolution SmartDriver: SmartDriver enables you to create a customized interface to monitor and control 3rd party devices from the EBO server. The following block diagram shows a SmartDriver Interface and a SmartDriver Driver. The SmartDriver Interface (similar in concept to other protocol interfaces such as Modbus and BACnet) is part of EcoStruxure Building Operation software and enables you to create SmartDriver objects in the System Tree pane. The SmartDriver Driver is installed on the server drive and provides the network communications control. More information at Web Help SmartDriver Overview. Smart Connector: A development framework that simplifies and accelerates integrations with third-party systems or other data sources. It is an open, extensible and configurable application framework that allows developers to create innovative new capabilities, applications, and solutions that extend and enhance EcoStruxure Building solutions. The Smart Connector itself runs outside the EBO server and consume or server data to EBO server vie the EcoStruxure web services "EWS". For more information, visit the Smart Connector marketplace and Developer Community on the Exchange: https://community.exchange.se.com/t5/SmartConnector/ct-p/smart-connector   For developers wanting to get started using the Smart Connector framework visit: https://www.smartconnectorserver.com ... View more

Issue When trying to view a TGML graphic using Webstation version 3.1.1 the error message "invalid path" comes up and the graphic is not shown. Product Line EcoStruxure Building Operation Environment Building Operation Webstation 3.1.1 or higher Cause The graphic is located in an AS-P connected to the Enterprise Server(ES) and is using a version lower than 3.0 when the ES is version 3.1.1 or higher. WebStation 3.1(Webstation is connected to the ES running version 3.1) only has runtime compatibility with version 3.0 or higher. Viewing the graphic from a Workstation version 3.1.1 connected to the ES works correctly. Only Webstation has this limitation in the runtime compatibility. Resolution Upgrade the AS-P where the graphic is located to version 3.0 or higher. ... View more

Issue What are the basic steps when doing a conversion from TAC Vista to EcoStruxureware Buildning Operation (EBO)? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Vista Server Cause When doing a conversion from TAC Vista to EcoStruxure Building operation (EBO), a tool called TAC Vista Conversion tool is used to build the EBO database using an export file from TAC Vista. Resolution This video shows a basic conversion of a TAC Vista database to EBO, and the steps that needs to be taken for a successful conversion. ... View more

Issue How to recover the AD v3 password if lost / forgotten? How is a factory reset done on an Advanced Display version 3 (AD v3)? Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V3 Cause If losing the kiosk password for AD v3, it is not possible to get a recovery password. If the kiosk password is lost for the AD v3 a factory reset must be done on the tablet to be able to get out from the kiosk mode. Resolution The following video will show the steps to perform a factory reset on an AD v3: ... View more

Issue When a TGML graphic is opened from Webstation red crosses is shown on the whole graphic or sometimes over certain components. After a few seconds the red crosses disappear. Product Line EcoStruxure Building Operation Environment Building Operation Webstation version 2.x and 3.0.x Cause The red crosses only appear when values from field bus devices are displayed in in the TGML graphic, and only in Webstation version 2.x and 3.0.x. When the graphic is opened from Workstation no red crosses are shown in the graphic. Resolution This issue is fixed in EBO version 3.1.1 ... View more

Issue The system memory usage for an Automation Server slowly increases over time and finally the AS restarts with a s ystem alarm "Server restarted because of low memory"   System memory usage for the AS (In this case an AS-B): Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) Cause One reason for this issue to occur is that two Enterprise Servers (ES) are running with the same database and are connected to the AS at the same time. This is not a common scenario but can happen by mistake if for example an old computer with an ES installed is switch on. The ES runs as a service and can be running in the background on the computer with no one noticing it.  Resolution Stop the Enterprise Server that is started by mistake. ... View more

Issue When  importing Lon variables from Excel,  a ll variables are created as Inputs, even though the "Direction" column in the Excel file says "Output".   Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause A defect creates all Lon variables as inputs even if the variable is assigned direction as output. Resolution  Create Lon variables with output direction manually. ... View more