EcoStruxure IT Gateway installation in non-English Windows

[DCIM_Support]

This question was originally posted on DCIM Support by Winnie Chau on 2018-08-24

---

Tips on EcoStruxure IT Gateway installation in non-English Windows 

For non-English (i.e. non UTF-8 coding language) Windows OS to install EcoStruxure IT Gateway smoothly, please remember to set Tomcat8 with "Dfile.encoding=UTF8" by adding it per below. Otherwise you may receive 404 error when navigating to https://[IP address]/gateway

1. Double click on the Web Server Configuration shortcut in C:\Program Files\EcoStruxure IT Gateway ==> 
2. Then select "Java" ==>
3. Then add "Dfile.encoding=UTF8" line in Java Options ==>
4. Restart EcoStruxure IT Gateway database and gateway in Services.msc

(https://blog.jamesbayley.com/2013/09/09/tomcat-7-on-windows-is-not-utf-8-by-default/)

Ben Lai Eddie Mou Edward Chan Daniel Kwong

(CID:133375617)

[DCIM_Support]

This comment was originally posted on DCIM Support by Derek Robson on 2019-02-21

---

Hello Winnie Chau,

With the new release of EcoStruxureITGateway 1.5.2, the installer should now correctly configure itself for use in multibyte languages so you will not have to make this change manually. 

Thanks for bringing up this issue. 

(CID:140219824)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.