About Cory_McDonald

Cory_McDonald

Hello @JSmith, The only currently available options are those that are presented to you at the time you register your account. I have passed over your feedback to product management so they are aware of your concerns. As an FYI to all, dcimsupport.ecostruxureit.com uses the same set of login credentials as ecostruxureit.com, both logging in via the login.ecostruxureit.com signin/signup page. If you were looking to access upgrade downloads for DCE/DCO, we are currently working on this feature, and expect it to be released soon. If these are the downloads that you are inquiring about, and you do not want to utilize your cell phone number (SMS) or install an app on your cell phone for Authenticating, you will need to contact technical support each time you wish to access the current upgrade links. As @Jef responded with, you will need to work through local technical support for the time-being to access upgrade files for DCE/DCO. They will guide you through the proper way to access upgrade files that is available at the time you request them. Disclaimer: Access to upgrade links via the Help Center will only be available to customers located within North America. Regards, Cory

Cory_McDonald

@mojtaba, The download for the ISO is not publicly available. Local support needs to perform the software support verification for you to be able to receive the links. Regards, Cory

Cory_McDonald

@mojtaba, You will need to purchase a replacement hard drive of similar size, speed, and type if the hard drive has failed. You will then need to install it. You can reach out to your local technical support for software support contract verification and to receive the restore ISO to bring your server back to a 6.2 state. You can then restore your backup on it once you have the new hard drive and version 6.2 installed. Please keep in mind that version 6.2 is extremely outdated and should be upgraded to the newest version. You will need to go through a series of upgrades to come up-to-date. You need to obtain these upgrade files from your local technical support. Instructions on upgrading can be found within the Complete Upgrade Process Guide. Due to the age of the appliance it is HIGHLY recommended to purchase a new physical server or purchase a virtual machine DCE solution (license keys from physical can migrate). Reach out to your local sales channel for for details on this. If you have a VMware environment, you can trial the DCE virtual appliance. Instructions on setting up the Virtual Appliance can be found in the Data Center Expert Getting Started knowledge base. Regards, Cory

Cory_McDonald

@fdiaz, I am not aware of any risks as that should just be a simple edit on the VMware side, but I have not attempted to do this myself. I highly recommend ensuring that you have a successful recent backup of DCE and also a VMware snapshot if possible. These would be used to assist with a restore if the system crashes and is unrecoverable. I do not expect this to happen, but I always recommend that you are planned for the worst and have the ability to recover before making any changes like this. Additional information is outlined within VMware Docs: https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.vm_admin.doc/GUID-3B66132C-F3E7-4F86-836F-80A03AC99E2A.html Regards, Cory

Cory_McDonald

Hello @fdiaz, VMware shows as CentOS 4/5 as this is likely what was selected upon deployment of the OVA. Due to DCE being a black box system (locked root console), you can not check the version yourself. We have outlined the OS information in the following help center article: https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360038797094-Software-packages-in-Data-Center-Expert DCE 7.7.0 - 7.8.0 use CentOS 6.10. We are aware that this is coming up on it's end of life (EoL) and are actively working on an operating system upgrade expected later this year. Regards, Cory

Cory_McDonald · ‎2020-07-09

Hello @Gabi, You can reach out to your local technical support for assistance. They can take your MAC address and may possibly need the Serial number of your appliance as well to locate the licensing. The following FAQ will assist you in finding your Model, SN, and MAC: http://www.apc.com/us/en/faqs/FA335690 NOTE: If your system is crashed, you may need to locate the information in other ways, such was within VMware directly, or physically on a DCE physical appliance. Regards, Cory

Cory_McDonald · ‎2020-06-24

Hello @JSmith, I have not seen an issue with alarms sticking before, but maybe try the following steps: 1) Within the DCE Desktop client navigate to: Device menu > NetBotz Appliance Communication Settings > NetBotz Appliance Polling. 2) Click on Start for both Data Collection and Monitoring. This will force the system to poll the data the NetBotz Appliances. Rerun a discovery of the NetBotz appliance without deleting the device. 3) Wait until they return back to Idle and then check to see if the error is still present. If it does, proceed with steps below. Warning! Ensure that you have a valid backup of DCE before doing the step below (precautionary). 1) WITHOUT removing the device, run a discovery for it again. 2) Monitor for the status of the discovery in the Saved Discoveries pane. If the error message is still present, you will likely need to contact support for assistance with resolving the issue if you need to save the history of the device. Regards, Cory

Cory_McDonald · ‎2020-06-24

Hello All, The Data Center Expert Upgrades process is now in video form! Hoping this will help everyone have successful upgrades and make the process as easy to follow as possible. 🙂 Complete Upgrade Process FAQ: https://www.apc.com/us/en/faqs/FA372574/

Cory_McDonald · ‎2020-06-11

Hello Vineet, Thank you for sharing what the architecture is for a custom solution utilizing data from the different software would look like. Regards, Cory

Cory_McDonald · ‎2020-06-11

Hello Vineet, Thank you for sharing what an example custom dashboard solution could possibly look like with the data pulled from the different systems. Regards, Cory

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About Cory_McDonald

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