Hi @Mohamed_Fahmy ,   There are options to schedule reports on data but there is no option at this time to schedule reports for events. You can send the individual events when they occur or you can check the server for alarms.   There is an enhancement request for this from another customer in the system and I will add this post to that request. Please note that this in no way means the enhancement will make it into the system or when it may be addressed but the more we can add to these types of requests, the higher the probability that product management will consider them for future releases.   Thanks, Steve  ... View more

Hi @shemil_usman ,   Has the appliance been reset to defaults? Initial runs of the 750s came with older firmware that when upgraded, you also needed to reset the device to defaults. If this is not done, there may be all sorts of strange issues.   Have you tried logging in with putty to verify the root user name and password? You might even try something like winscp to make sure you can get into the bot using scp:           As for seeing sensors, that's normal and not really applicable. The DDF that DCE is trying to download has nothing to do with the sensors. The sensor DDFs are either pre-loaded on the system or manually added. They're called Scanner DDFs. The DDF that is downloaded from an APC device is used to add or update the information in the alarms page. It's called an essential alerts DDF as opposed to a scanner DDF.   Steve ... View more

Hi @JSmith ,   Assuming there's nothing corrupt in the system, resources are the main reason for slowness.  You state the scan time is about an hour forty five behind but is that how long it is actually taking to scan or is that the last timestamp. If it's just the timestamp and if the polls are indeed 15 minutes between each other, perhaps it's how fast the system is able to write to disk.   Since you state it's a powerhouse, it must be a VM as DCE hardware is somewhat generic. If the VMWare host's disks are remote...the VM host uses a NAS for data storage, it could simply be the IOPS / writes are too slow.   You've also got a lot of devices. 2000 or so devices using SNMP version 1 is a lot different than 2000 devices using SNMP version 3. I've been asking for better numbers for SNMP version 3 as although we recommend specific resources based on number of devices, I believe we need to make different recommendations based on protocol. There's a ton more traffic and processing needed for SNMP V3 than there is for V1. You may want to have a look at the following performance troubleshooting guide in any case: https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360039287893-DCE-performance-troubleshooting-guide And here's what we recommend for sizing. There was an older one that showed lower resources and again keep in mind, these numbers are based on SNMP V1: https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360039287913-DCE-sizing-guide   Thanks, Steve ... View more

Hi @GaborNovak ,   I spoke to someone responsible for DDF creation. He stated: We are doing an interim solution regards DDF credits. The customer must have the following:   Purchased the support contract before May 20 th 2020 Provide Serial and MAC of the server and screen shot of their license key page Support contract must match the installed license key count   If these are met then we will assign DDF credits free of charge that they can use between now and the end of the current contract.   The skus for the service are as follows   WNSWACS1DDF WNSWACS5DDF WNSWACS10DDF WNSWACS20DDF   The DDF under this service will be delivered within 20 business days and will also include up to 3 revisions.   Thanks, Steve ... View more

That is quite likely but if they have support contracts, they may get to work out a deal before the end of the year. ... View more

Hi @Marianito ,   No, there is no modem connection option on the NBRK0250. The only thing I can suggest is a 3rd party gateway that can take an e-mail and transmit it as text. We don't have any that we specifically suggest but there are a few products or services out there if you do a google search. Here are a few: https://www.diafaan.com/applications/e-mail-to-sms-gateway/ https://www.smseagle.eu/ https://www.clever.fr/sms-gateway-gsm-modems/ https://www.capterra.com/sem-compare/sms-marketing-software?gclid=CjwKCAjwps75BRAcEiwAEiACMbeHViULDw9jZfE4YHLhDLbG9p1vCVM_lXkZeo_q16rzPmY8-PA7xxoCJmoQAvD_BwE     Steve ... View more

Hi @GaborNovak ,   You'd need to provide them the register map for the sensors you'd want and detail on the sensors, maybe the manual that describes what values in the 4-20 range are equal to what real-life values. Potentially even link this forum post .   Go to https://ddf.ecostruxureit.com/ it just keeps allowing you to scroll but if you search for something (find it or not) the short list will also end with a link for  Don't see the DDF you are looking for?Submit a request. I'd copy that link but I'm not sure if it's specific to the browsing instance.   I had already let them know you might be coming.   Steve ... View more