EcoStruxure Asset Advisor Monthly Report: cyrillic characters are displayed incorrectly

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2018-12-06

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Hi support team,

I recently received the EcoStruxure Asset Advisor monthly report for my organization using the latest DCE software (not EcoStruxure IT Gateway software).

And it looks like I found a bug: cyrillic characters in the names of virtual sensors and alarm thresholds in the report are displayed incorrectly:

I understand, that =SE= new cloud services are being offered to English-speaking countries. Therefore, this topic can be not only as a bug report, but also as a new feature requests, which, sooner or later, will need to be implemented.

If support team has questions, please ask.

Very thanks for the support.

(CID:137108513)

[DCIM_Support]

This comment was originally posted on DCIM Support by Stine Hansen on 2018-12-12

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Hi spezialist, thanks for reporting. We're looking into this right now.

Thanks,

Stine

(CID:137110958)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Stine Hansen on 2019-05-22

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Hi, just following up.

This issue has been fixed.

Thanks,

Stine

(CID:143760229)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-05-22

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Dear Stine Hansen,

Thank you for the information: I have not received a monthly report on my organization for a long time. Therefore, I could not confirm the fix of the above mentioned bug.

With respect.

(CID:143760266)

[DCIM_Support]

This comment was originally posted on DCIM Support by Stine Hansen on 2019-05-22

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Dear spezialist,

When did you last receive a report?

Kind regards,

Stine

(CID:143760269)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-05-22

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The last monthly report with the above mentioned bug was for November 2018 on the my organization of ****BANK JSC (connected through a DCE-server). There were no more monthly reports, but this is probably due to the fact that I use the digital service EcoStruxure Asset Advisor in an unsupported country (Ukraine).

For my other test organization Test Bank (connected via EcoStruxure IT GW software) I regularly receive monthly reports, although I am not subscribed to EcoStruxure IT Expert paid service 😀.

With respect.

(CID:143760273)

[DCIM_Support]

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