This question was originally posted on DCIM Support by Aaron Payne on 2019-02-27
One of my badge door handles reports a 'forced entry' alarm every time I use either the key or a proximity card and then refuses to lock. Here are the logs:
|02/22/2019||15:03:09||Door 2 opened.|
|02/22/2019||15:03:09||Door 2 forced entry.|
|02/22/2019||15:03:02||Door 2 unlocked by registered user xxxx xxxx - Card access.|
I've rebooted the NetBotz 250 and the lock returns to blue status and is physically locked. The next time I open the lock it repeats the above problem and will not lock. The LED is flashing pink and blue.
Anyone have any suggestions?
This comment was originally posted on DCIM Support by Aaron Payne on 2019-02-27
Also of note... when I attempt to lock the door via the web interface I receive the following message:
The door 2 and handle are not closed!
The door and handle are both closed when I initiate the lock request. Also, the door sensor indicates that the door is closed.
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