Sign In Help
Schneider Electric
HelpSign In
Schneider Electric Exchange
  • Home
  • Collaborate
  • Develop
  • Shop
Home Collaborate Develop Shop Log in or Register Help

Invite a Co-worker

Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel

Invitation Sent

Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Collaborate
  • Exchange Community
  • :
  • EcoStruxure IT
  • :
  • EcoStruxure IT forum
  • :
  • DCE maximum latency
Community Menu
  • Forums
    • By Topic
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Alliance System Integrators Forum
          • Machine Solutions in the Digital Transformation
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • Industrial Edge Computing Forum
          • Level and Pressure Instrumentation Forum
          • Modicon User Group
          • PLC Club Indonesia
          • SEE Automation Club Forum
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Форум по промышленной автоматизации СНГ
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Forum
          • SCADA and Telemetry Devices Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Power Standards & Regulations
          • Paneelbouw & Energie Distributie
        • Power Distribution Softwares
          • EcoStruxure Power Design Forum
          • SEE Electrical Building+ Forum
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Alliance System Integrators Forum
        • Machine Solutions in the Digital Transformation
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • Industrial Edge Computing Forum
        • Level and Pressure Instrumentation Forum
        • Modicon User Group
        • PLC Club Indonesia
        • SEE Automation Club Forum
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Форум по промышленной автоматизации СНГ
      • SCADA & Telemetry Solutions
        • Geo SCADA Expert Forum
        • SCADA and Telemetry Devices Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Power Standards & Regulations
        • Paneelbouw & Energie Distributie
      • Power Distribution Softwares
        • EcoStruxure Power Design Forum
        • SEE Electrical Building+ Forum
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • Industrial Automation
          • Industrial Edge Computing Blog
          • Industry 4.0 Blog
          • Industrie du Futur France
        • SCADA & Telemetry Solutions
          • SCADA and Telemetry Blog
        • Power Distribution IEC
          • Power Events & Webinars
          • Power Foundations Blog
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Power Distribution Softwares
          • EcoStruxure Power Design Blog
          • SEE Electrical Building+ Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
        • Community experts & publishers
          • Publishers Community
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
      • Industrial Automation
        • Industrial Edge Computing Blog
        • Industry 4.0 Blog
        • Industrie du Futur France
      • SCADA & Telemetry Solutions
        • SCADA and Telemetry Blog
      • Power Distribution IEC
        • Power Events & Webinars
        • Power Foundations Blog
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Power Distribution Softwares
        • EcoStruxure Power Design Blog
        • SEE Electrical Building+ Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
      • Community experts & publishers
        • Publishers Community
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
  • Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Ideas
          • SCADA and Telemetry Devices Ideas
  • Knowledge Center
    • Building Automation Knowledge Base
    • Industrial Automation How-to videos
    • Ask Exchange
    • Digital E-books
    • Success Stories Corner
    • Power Talks
  • Events & Webinars
  • Support
    • User Guide
    • Leaderboard
    • Releases Notes
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
49409members
Join Now
242711posts
Join Now

DCE maximum latency

Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-04 11:41 PM
0 Likes
3
112
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-04 11:41 PM

DCE maximum latency

This question was originally posted on DCIM Support by Javier Zurera on 2018-09-17


Hi team,

we have a large deploy in DCE with more than 700 devices being monitored in all the world.

DCE server is located in Europe, and sometimes we lose connection with all the devices located in America, so we receive a lot of critical alarms.

We have detected that this happens when the latency is high in the line between Europe and America. We have tried to find out in the Help Center which is the highest latency allowed in DCE but we have not found it.

Regards.

 

 

(CID:134032738)

Solved! Go to Solution.

Labels
  • Data Center Expert
Share

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-04 11:41 PM
0 Likes
1
112
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-04 11:41 PM

Re: DCE maximum latency

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-09-17


Hi Javier,

 

I can't say there's a specific maximum latency in DCE. Every install is pretty much unique due to the different devices, number of sensors, amount of devices, network LAN/WAN traffic, etc. 

What I would suggest is if you are more concerned with alerts than data AND if you are using APC devices, you can decrease the poll time as noted in k-base FA271584. You'll get less data but DCE should still alert for the device issues. This does not account for 3rd party devices or modbus devices. The reason I mention this is because if you increase timeouts and retries, eventually you could cause DCE to be polling more and more often and taking some processing away in other areas may help if that becomes an issue.

The main thing you'll likely want to look at is timeouts and retries. These can be found for each device under the device menu, SNMP device communication settings, device scan settings.:

You can select one or more devices and increase the timeouts and retries here:

 

 

All of that is also noted in k-base FA226273. Maximum timeout is 60 seconds and maximum retries is 10. If you do use the maximums however, you're talking about a potential delay of 10 minutes to get data and if your normal scan time is less than that, you'll potentially run into issues such as I began this post with.

Modbus has timeouts and retries as well and any settings like this are something you'll have to test in your environment to see what works best for you.

 

Thanks,

Steve

(CID:134032756)

See Answer In Context

Share
  • All forum topics
  • Previous Topic
  • Next Topic
3 Replies 3
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-04 11:41 PM
0 Likes
1
113
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-04 11:41 PM

Re: DCE maximum latency

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-09-17


Hi Javier,

 

I can't say there's a specific maximum latency in DCE. Every install is pretty much unique due to the different devices, number of sensors, amount of devices, network LAN/WAN traffic, etc. 

What I would suggest is if you are more concerned with alerts than data AND if you are using APC devices, you can decrease the poll time as noted in k-base FA271584. You'll get less data but DCE should still alert for the device issues. This does not account for 3rd party devices or modbus devices. The reason I mention this is because if you increase timeouts and retries, eventually you could cause DCE to be polling more and more often and taking some processing away in other areas may help if that becomes an issue.

The main thing you'll likely want to look at is timeouts and retries. These can be found for each device under the device menu, SNMP device communication settings, device scan settings.:

You can select one or more devices and increase the timeouts and retries here:

 

 

All of that is also noted in k-base FA226273. Maximum timeout is 60 seconds and maximum retries is 10. If you do use the maximums however, you're talking about a potential delay of 10 minutes to get data and if your normal scan time is less than that, you'll potentially run into issues such as I began this post with.

Modbus has timeouts and retries as well and any settings like this are something you'll have to test in your environment to see what works best for you.

 

Thanks,

Steve

(CID:134032756)

See Answer In Context

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-04 11:41 PM
0 Likes
0
112
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-04 11:41 PM

Re: DCE maximum latency

This comment was originally posted on DCIM Support by Javier Zurera on 2018-09-17


Hi Steven,

we are going to try increasing timeout and retries.

Thanks

 

(CID:134032781)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-04 11:41 PM
0 Likes
0
112
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-04 11:41 PM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Share
Top Experts
User Count
APC_Steve
Lt. Commander APC_Steve Lt. Commander
2
GavanOB
Lieutenant GavanOB Lieutenant
1
lasalle_1
Crewman lasalle_1
1
Jef
Commander Jef Commander
1
tjlaw
Lieutenant JG tjlaw Lieutenant JG
1
See More Top Experts
Find a Service Provider
Find a certified partner to help you address your integration, installation, maintenance and project needs.
View all Providers
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More

Full access is just steps away!

Join Exchange for FREE and get unlimited access to our global community of experts.

Connect with Peers & Experts

Discuss challenges in energy and automation with 30,000+ experts and peers.

Get Support in Our Knowledge Base

Find answers in 10,000+ support articles to help solve your product and business challenges.

Ask Questions. Give Solutions

Find peer based solutions to your questions. Provide answers for fellow community members!

Register today for FREE

Register Now

Already have an account?Log in

About Us FAQ Terms & Conditions Privacy Notice Change your cookie settings
©2020, Schneider Electric