This question was originally posted on DCIM Support by Sergio on 2018-09-17
We are having problems downloading DDF files, this page appear for a long time and then just close, and therei s not DDF file or download link.
Solved! Go to Solution.
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2018-09-17
Hello @Sergio, thanks for reporting this. I'll check out this behaviour ASAP and will as well find you a ddf link for the device shown in the picture
This answer was originally posted on DCIM Support by Panagiotis Karampis on 2018-09-17
I can't reproduce it in my browser, window appears and stays there as should. I would suggest for now use another browser and/or clean cache.
The specific device as well included in the pm5000 series:
Please visit http://sxwhelpcenter.ecostruxureit.com/devices and search for pm5000. You will be presented with a single download option after expanding the "Files to download" button.
This comment was originally posted on DCIM Support by Sergio on 2018-09-17
I will proceed as you indicate
Thanks for your help
Discuss challenges and get support in energy and automation with 30,000+ experts and peers.
Over 10,000+ support articles are available to help you find answers to your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!