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PCT doesn't update "Added to parent" column after detaching child server

Warning

 

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.

Issue

The added to parent column shows incorrect information.

Added to paretns screen edited.png

Product Line

EcoStruxure Building Operation

Environment

Building Operation Project Configuration Tool (PCT)

Cause

PCT doesn't detect detachment in WorkStation.

Resolution

Do not detach child server from it's parent in PCT.

Webhelp information: Adding a Virtual EcoStruxure BMS Child Server to a Parent Server.

Detach Server screen edited.png

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