Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT client can't start properly with "Hardware virtualization is not enabled" error. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) (All Versions) Cause Hardware Virtualization is Disabled or not available for PCT Resolution  Install "Intel® Processor Identification Utility" then verify the status of "Intel® Virtualization Technology" from the Utility. Using the table below, you can see if your processor supports Intel® Virtualization(provided by Intel ).   The above information can also be found at Intel® Virtualization Technology web page If Virtualization is disabled in BIOS then enable it from BIOS else identify other software utilizing the Virtualization and stop the application.  ... View more

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue The added to parent column shows incorrect information. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause PCT doesn't detect detachment in WorkStation. Resolution Do not detach child server from it's parent in PCT. Webhelp information: Adding a Virtual EcoStruxure BMS Child Server to a Parent Server. ... View more

Issue Having inconsistent results installing PCT on various host platforms. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Having difficulty installing PCT successfully. Resolution PCT "Server Mode" installation Sign in and add the computer to the domain Download and install the PCT Server software with an Administrator account Select the “Server” Setup Type Select the hardware Ethernet Connection for the network adapter Allow the Virtual Box installer to complete Reboot the computer Disable Windows Firewall as needed, or add the required firewall rules to allow connections to the PCT If desired, download and install the EBO License Administrator, and any required versions of EBO Workstation and Server Packages (1.9, 2.x, 3.x). Individual User Laptop Setup Download and install the EBO License Administrator, and any required versions of EBO Workstation (1.9, 2.x, 3.x) Download and install the PCT Client software Individual User Laptop Usage Open the PCT client and connect to the desired PCT server Enter the IP address of the PCT server machine to connect once, or click the “Setup for use with remote server” link to adjust the properties of the PCT client to always connect to the same PCT server Once connected to the PCT server, install all the desired Server Packages for the first use Create a new project, or open an existing project If the project’s servers are not running, start them Once the required servers are running, open Workstation to develop the project   For the purpose of testing the procedures described above, following hardware was used.   OPTIPLEX 7060 Micro XCTO Intel vPro Technology Enabled Dell Data Protection Threat Defense Subscription, 3 Years US Order Standard BIOS - Fastboot - Auto Asset Report Thermal Pad 2 512GB PCIe NVMe Class 40 Solid State Drive 32GB 2X16GB DDR4 2666MHz Non-ECC Shipping Label for DAO Intel Core i7-8700 (6 Cores/12MB/12T/up to 4.6GHz/65W); supports Windows 10/Linux TPM Enabled CMS Software not included MOD,PLCMT,QSG,7060,MFF,DAO1 OS-Windows Media Not Included SW for 7060 with Win10 OS No Integrated Stand option OptiPlex 7060 Micro with 130W up to 87% efficient adapter No Wireless LAN Card No Anti-Virus Software Desktop MFF BTO Standard Shipment No Intel Responsive No Additional Hard Drive Intel Unite Software Not Included Safety/Environment and Regulatory Guide (English/French Multi-language) No Productivity Software No AutoPilot Win 10 Pro 64 English, French, Spanish Ship Material for OptiPlex Micro Form Factor 130W AC Adapter Regulatory LBL for 130W adapter (65W CPU Chassis) No CompuTrace No UPC Label US Power Cord 8th Gen Intel Core i7 vPro processor label No Option Included No FGA Energy Star Dell Developed Recovery Environment Waves Maxx Audio Dell Client System Update (Updates latest Dell Recommended BIOS, Drivers, Firmware and Apps) Dell(TM) Digital Delivery Cirrus Client SupportAssist Not selected in this configuration NO ADAPTER No Cove Black Dell MS116 Wired Mouse Black Dell KB216 Wired Multi-Media Keyboard English No PCIe add-in card 5 Screw for SSD/DDPE ProSupport for Dell Data Protection Threat Defense, 3 Years ProSupport Plus: 7x24 Technical Support, 3 Years ProSupport Plus: Next Business Day Onsite 3 Years ProSupport Plus: Keep Your Hard Drive, 3 Years ProSupport Plus: Accidental Damage Service, 3 Years Dell Limited Hardware Warranty Plus Service ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT utilizes a large volume of hard drive space when the backup limit is not set. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The virtual machine reserves additional hard drive volume each time a backup is created. Once this space has been allocated to the VM’s hard drive, it can not be reversed without deleting, recreating the project server then restoring the station from a backup.  (Once a VM grows, it cannot shrink.) Resolution The number of backups should be limited to a maximum of two (2). ... View more

Issue PCT core and memory setup documentation does not exist Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause It is unclear what PCT core and memory settings should be configured for different kind of projects.     Resolution For optimal use, the minimum recommendation “Cores” should be limited to four (4), and have two (2) GB of “Memory” allocated Should you notice your CPU usage increase past 75%, the number of Cores can be increased as needed to help stabilize the system and maintain efficiency. Additional memory can be allocated for larger projects with many AS’s or multiple users working on the project at the same time. The amount of memory will be limited by the available memory on the machine, and the memory allocated to all the projects that are running.   ... View more

Issue Unable to open servers in PCT from Webstation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The incorrect IP address or ports used in the browser. Resolution Select the server from a project. Expand the Properties tab from the right-hand sidebar Record the Engineering IP address and HTTPS port number Open a browser and enter "https://{IP address}:{port}" or ""http://{IP address}:{port}"   ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Need to backup or share the project with another user Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) (All Versions) Cause PCT 1.2 or higher have a different default file location Resolution Stop all servers in each project and stop all projects. Close PCT application. Copy “projects” folder from PCT storage location and paste it to another storage location (suggested by WebHelp topic Move a Project) OR backup all servers through Workstation. Default PCT Project Folder Locations Versions prior to PCT 1.2 C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\storagemodule\projects PCT 1.2 or higher C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\storagemodule\projects Default PCT Template Folder Locations Versions prior to PCT 1.2 C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\templates PCT 1.2 or higher C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\templates ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT does not run properly following installation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Certain environmental settings may need to be adjusted in order to successfully install PCT. These settings are not described in the Project Configuration Reference Guide. Resolution If you have issues successfully running PCT after installation, check the following items: Enable Virtual Hardware Acceleration in BIOS Use this tool to check if virtual hardware acceleration is already enabled on your PC: Intel: https://www-ssl.intel.com/content/www/us/en/support/processors/processor-utilities-and-programs/intel-processor-identification-utility.html AMD: https://support.amd.com/en-us/search/utilities?k=virtualization Disable all Ethernet Adapters except the one in use (Only applies to Server Mode): It may be necessary to check Windows Device Manager for hidden network adapters Disable the Windows firewall Disable Anti-Virus Software A true local account may be needed to install and/or run PCT due to Group Policy or other factors. Use Run as Administrator for both installing and running PCT Note: You can right-click the PCT icon, open properties, select the “Compatibility” tab, and check the box “Run this program as an administrator” Test PCT by opening up the software application, creating a project, creating a server, and opening it up in WorkStation If PCT opens and works then enable Windows firewall and Anti-Virus program. - User may need to allow PCT in Windows firewall and PCT utilize port 9091 as default. - User may need to add exceptions within Anti-Virus software settings. We recommend installing Microsoft Fix 50410 to prefer IPv4 over IPv6. This software can be found here: - https://support.microsoft.com/en-us/kb/929852 - Choose the following download: Prefer IPv4 over IPv6 in prefix policies. ... View more

Issue When attempting to detach an AS, PCT continues to shown the server as being attached to the ES.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause In PCT, when an AS is detached from its parent ES, the ES name still appears in the Added to parent column of the Servers list. Resolution Once the AS has been detached from an ES it can be added to another ES though Workstation using the following steps even though the "Added to parents" column shows otherwise.   To create a SmartX server In WorkStation, in the System Tree panel, select the Servers folder. On the File menu, point to New and then click Server . In the Create Object wizard, in the Name box, type a name for the SmartX server. In the Description box, type descriptive information about the SmartX server. Click Next . In the Configure IP/DNS Address and Port page, in the Address box, type the IP address or fully qualified domain name of the SmartX server. Notice If the SmartX server has been assigned a dynamic IP address, use the fully qualified domain name of the SmartX server instead of the IP address. In the Protocol box, select a protocol for the SmartX server. For more information, see EcoStruxure BMS Server Communication . In the Port box, enter a port number. Click Create . In the Log on dialog box, in the Password box, type the custom password if required. Click OK.   For more information, see Creating a SmartX Server ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Uninstall PCT doesn't uninstall Oracle VirtualBox Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The uninstaller of PCT doesn't include VirtualBox as part of the uninstallation. Resolution 1. Uninstall PCT from “Control Panel\All Control Panel Items\Programs and Features”. 2. Uninstall PCT Client. 3. Uninstall Oracle VM VirtualBox. ... View more