Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Need to backup or share the project with another user Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) (All Versions) Cause PCT 1.2 or higher have a different default file location Resolution Stop all servers in each project and stop all projects. Close PCT application. Copy “projects” folder from PCT storage location and paste it to another storage location (suggested by WebHelp topic Move a Project) OR backup all servers through Workstation. Default PCT Project Folder Locations Versions prior to PCT 1.2 C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\storagemodule\projects PCT 1.2 or higher C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\storagemodule\projects Default PCT Template Folder Locations Versions prior to PCT 1.2 C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\templates PCT 1.2 or higher C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\templates ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT does not run properly following installation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Certain environmental settings may need to be adjusted in order to successfully install PCT. These settings are not described in the Project Configuration Reference Guide. Resolution If you have issues successfully running PCT after installation, check the following items: Enable Virtual Hardware Acceleration in BIOS Use this tool to check if virtual hardware acceleration is already enabled on your PC: Intel: https://www-ssl.intel.com/content/www/us/en/support/processors/processor-utilities-and-programs/intel-processor-identification-utility.html AMD: https://support.amd.com/en-us/search/utilities?k=virtualization Disable all Ethernet Adapters except the one in use (Only applies to Server Mode): It may be necessary to check Windows Device Manager for hidden network adapters Disable the Windows firewall Disable Anti-Virus Software A true local account may be needed to install and/or run PCT due to Group Policy or other factors. Use Run as Administrator for both installing and running PCT Note: You can right-click the PCT icon, open properties, select the “Compatibility” tab, and check the box “Run this program as an administrator” Test PCT by opening up the software application, creating a project, creating a server, and opening it up in WorkStation If PCT opens and works then enable Windows firewall and Anti-Virus program. - User may need to allow PCT in Windows firewall and PCT utilize port 9091 as default. - User may need to add exceptions within Anti-Virus software settings. We recommend installing Microsoft Fix 50410 to prefer IPv4 over IPv6. This software can be found here: - https://support.microsoft.com/en-us/kb/929852 - Choose the following download: Prefer IPv4 over IPv6 in prefix policies. ... View more

Issue When attempting to detach an AS, PCT continues to shown the server as being attached to the ES.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause In PCT, when an AS is detached from its parent ES, the ES name still appears in the Added to parent column of the Servers list. Resolution Once the AS has been detached from an ES it can be added to another ES though Workstation using the following steps even though the "Added to parents" column shows otherwise.   To create a SmartX server In WorkStation, in the System Tree panel, select the Servers folder. On the File menu, point to New and then click Server . In the Create Object wizard, in the Name box, type a name for the SmartX server. In the Description box, type descriptive information about the SmartX server. Click Next . In the Configure IP/DNS Address and Port page, in the Address box, type the IP address or fully qualified domain name of the SmartX server. Notice If the SmartX server has been assigned a dynamic IP address, use the fully qualified domain name of the SmartX server instead of the IP address. In the Protocol box, select a protocol for the SmartX server. For more information, see EcoStruxure BMS Server Communication . In the Port box, enter a port number. Click Create . In the Log on dialog box, in the Password box, type the custom password if required. Click OK.   For more information, see Creating a SmartX Server ... View more

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Uninstall PCT doesn't uninstall Oracle VirtualBox Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The uninstaller of PCT doesn't include VirtualBox as part of the uninstallation. Resolution 1. Uninstall PCT from “Control Panel\All Control Panel Items\Programs and Features”. 2. Uninstall PCT Client. 3. Uninstall Oracle VM VirtualBox. ... View more

Issue There is a performance issue affecting the Infinet bus under an AS-P. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Premium Cause Product Support has requested a Trace log with increased reporting for use in troubleshooting the Infinet bus.  Resolution 1. Under the System Tree in Workstation, expand the Modules folder.        2. In the Module folder, under the Trace folder expand the Loggers folder.   3. Under Loggers, navigate to the following modules. nsp.pin.BACnet.Continuum nsp.BACnet.Continuum (EBO versions 2.0 and below only). 4.  Right click on each module to expose the module Properties and increase the reporting level to Trace.     5. Just below the Loggers folder, right click on the Trace Settings folder.   6. In the context menu under Trace Settings, select Get trace log.     The Trace log will appear as a text file in a text editor.  Save the log to an appropriate folder.   Be sure to return the reporting level on all modules to Information once you are finished gathering the logs.   Leaving the reporting level at Trace will fill up the Trace logs with Infinet log entries leaving very little room for anything else.  ... View more

Issue Cannot use the Hall Effect Sensor object under the Onboard IO of an MP-X   Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Multi-purpose VAV Cause The object is an internal sensor for measuring the position of the actuator. Resolution The hall Effect Sensor Object is not an user configurable object. ... View more

Issue Copying objects from one MP-X device to another results in a validation error. "Property value '<object type>' already assigned"     Product Line MPx series EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Cause The Object ID is already used within the destination device Resolution This functions as design. To resolve this:   Manually enter the Object ID when creating files that may be copied to other MP-X devices. One may choose to use blocks of IDs up to 64,999.   2. Utilize the import/export function within EBO which will import the BACnet objects using the next available Instance IDs. ... View more

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Upload function is not supported by EBO for BACnet devices Product Line Andover Continuum EcoStruxure Building Operation Environment Building Operation Automation Server (all versions) Building Operation Workstation (all versions) Continuum b3xxx Controller (all versions) Cause At this time, EBO is not BACnet native. Within EBO is an adapter that allows for BACnet to flow through to the AS-Ps/ESs but this is EBO itself is not a BACnet device. Because of this, EBO does not support the upload function. Resolution It is recommended to backup the EBO system from AS-P or ES periodically. This will prevent the need for using the upload function in the event an AS-P or other server needs to be replaced. ... View more