Issue What HID Corporate 1000 card formats are supported by Security Expert?  Product Line  Security Expert Environment Security Expert Server Security Expert Controller Security Expert Smart Card Reader   Cause Information about HID Corporate 1000 card formats is needed to configure the card readers correctly. The existing documentation does not mention this. Resolution Some Corporate 1000 formats have been validated and may work using the provided Reader 1 Format setting which uses a 35-bit format. It is located in the drop-down menu Expanders > Reader Expanders > Reader x as shown below. Other formats may work however it is recommended to first test these cards.    If the format specification is known, it is possible to program the cards as a custom format. If not known, Product Support will need RAW card reads from at least 3 different cards for each bit length, i.e. 3 cards where the length is 36 bit and 3 cards where the length is 42 bits. This can be gathered by navigating to Expanders > Reader Expanders and setting the Reader Format to Any Bit RAW, then badging your cards. When this is done take screenshots of the reader events by executing an Event Search or create an Event Filter for All Reader Events. Refer to KB article Show raw card data of a badged card in Security Expert for further details. ... View more

Issue What bit formats are accepted by the Security Expert Controller (SP-C) for communicating with third-party card reader with pin? Product Line Security Expert Environment Security Expert Server 4.2.x Security Expert Controller (SP-C) 2.08.x Cause When using pin pad readers with the Security Expert Controller (SP-C) there are only a few supported bit formats. Only these current formats are support and tested with the product at this time.  Resolution Security Expert currently supports the following formats: 26 Bit (Site 0) ARK-501 4 Bit 4 Bit Parity 4 Bit Buf 4 Bit Buf & Par 36 Bit (IEI S0) ... View more