Issue Suprema Biometric Reader has been installed and configured correctly but is offline in Security Expert. Reader was successfully connected to and configured with the Biostar software, removed from the Biostar software and then added to Security Expert. IP port is configured properly in Security Expert. Security Expert Download service is running properly and has also been restarted after configuring the Suprema reader in Security Expert. Product Line Security Expert Environment Security Expert Server Suprema Biometric Reader Suprema Biostar Software Cause After deleting the Reader from the Biostar software, the reader may keep its connection if there have been no Users enrolled with the reader in Security Expert. The Suprema Biometric Reader can only support one open IP connection at a time and since it is still connected to the Biostar software it is unable to communicate with Security Expert. Resolution Create a User in Security Expert and enroll a finger. This will drop the connection between the reader and the Biostar software to allow it to come online in Security Expert.   ... View more

Issue Is it possible to change the number of PIN code attempts for a door in Security Expert?  Product Line Security Expert Environment Security Expert Server 4.2.x Security Expert Smart card Readers (any with a keypad) Cause By default, the number of PIN code attempts is set to three.  Resolution In the Security Expert Client, go to Programming - Doors Select the door that you want to change and open the Commands field under the General tab Enter the command "LockOutAttempts=x", where x is the number of attempts (max number of attempts is 15) Save and download the changes to the Controller ... View more

Issue What type(s) of 125 kHz proximity cards are supported by Security Expert Card Readers? How to configure Secure Expert to read an Indala card (125 kHz)? Product Line Security Expert Environment Security Expert Smart Card Reader Cause Card readers work by modulating the electromagnetic wave in different ways to resolve between 1s and 0s. There are several different ways to bring card data across 125 kHz; ASK, FSK and PSK. ASK : Amplitude Shift Keying FSK : Frequency Shift Keying PSK : Phase Shift Keying Since the technology used is determined at the hardware level,  a reader would need to have the hardware to read a specific type. Security Expert 125 kHz readers make use of FSK only, which means that e.g. Indala cards (125 kHz PSK technology) will not work with them. Resolution Use FSK technology 125 kHz cards with Security Expert Smart Card Readers. ... View more

Issue What HID Corporate 1000 card formats are supported by Security Expert?  Product Line  Security Expert Environment Security Expert Server Security Expert Controller Security Expert Smart Card Reader   Cause Information about HID Corporate 1000 card formats is needed to configure the card readers correctly. The existing documentation does not mention this. Resolution Some Corporate 1000 formats have been validated and may work using the provided Reader 1 Format setting which uses a 35-bit format. It is located in the drop-down menu Expanders > Reader Expanders > Reader x as shown below. Other formats may work however it is recommended to first test these cards.    If the format specification is known, it is possible to program the cards as a custom format. If not known, Product Support will need RAW card reads from at least 3 different cards for each bit length, i.e. 3 cards where the length is 36 bit and 3 cards where the length is 42 bits. This can be gathered by navigating to Expanders > Reader Expanders and setting the Reader Format to Any Bit RAW, then badging your cards. When this is done take screenshots of the reader events by executing an Event Search or create an Event Filter for All Reader Events. Refer to KB article Show raw card data of a badged card in Security Expert for further details. ... View more

Issue What bit formats are accepted by the Security Expert Controller (SP-C) for communicating with third-party card reader with pin? Product Line Security Expert Environment Security Expert Server 4.2.x Security Expert Controller (SP-C) 2.08.x Cause When using pin pad readers with the Security Expert Controller (SP-C) there are only a few supported bit formats.  Resolution Only these following formats are support and tested with Security Expert at this time: 26 Bit (Site 0) ARK-501 4 Bit 4 Bit Parity 4 Bit Buf 4 Bit Buf & Par 36 Bit (IEI S0) ... View more