Hi Luis,    I re-checked my settings on the Private LAN 2, the Network A (192.168.1.x) 's DHCP was Disabled, DHCP Discovery was Disabled. Network B was configured with 10.2.x.x range.    In my case, it's an AP9465 appliance.    I would suggest you log a case to your local support and see if they can help in this issue by providing the relevant logs.     BR   TJ ... View more

Hi,    Just sharing my case here:    1. I used Private LAN Network A with 192.168.1.x initially and disabled DHCP at Network A. 2. The user suggested changing Network A IP to 10.2.x.x. I changed this IP range at Network A.  3. DCE can ping all devices at Network A, But it cannot launch the device from DCE.  4.  I was advised to use Network B with the IP 10.2.x.x and remain network A to 192.168.1.x. Note that Network A and Network B are both in Private LAN.  5. I also enabled DHCP in Network A. It seems that the device launch is working - suspect changing DHCP on / off could do the trick but don't know why.  6. I kept the setting of Network A with DHCP in 192.168.1.x, and Network B with IP range given by the user (10.2.x.x.).    Do note that Public LAN and Private LAN IP range shall not overlap with each other.    BR,    TJ    ... View more

Hi,    Yes, you can upgrade from 7.4.1 to 7.8.0, you must go through the version by version following the path. Please follow the upgrade path in the link below:    https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360006668237-DCE-update-path   You will need a valid software support contract that covers all your purchased license node in DCE in order for you to entitle to receive the upgrade files from the support. Do ensure to perform a full backup before the upgrade.    BR,    TJ   ... View more

Hi,    It's recommended to upgrade from 7.4.1 to latest version 7.8.0. Version 7.4.1 has been removed from the official upgrade path due to some issues found with the version. However, you still can upgrade to 7.4.3 and follow the update path as shown in the link below:  https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360006668237-DCE-update-path   For alarm capture, another way is to increase the scan time for non-critical devices and decrease to scan time for the critical devices to capture important alarms. If alarms are not captured for the mentioned device (while the alarm is active), you might need to raise a request to DDF team (https://ddf.ecostruxureit.com/) to check the DDF used. Please prepare the necessary info before you approach them. To gather information, please refer the below link:    https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360006388878-How-to-create-a-device-walk-file-for-Data-Center-Expert   BR,    TJ   ... View more

Hi,    Just wondering if any lost communication capture during the "inactive" time of the data logging? How many devices you are monitoring with the DCE? What version of the DCE that is currently running?    BR,    TJ ... View more