About tjlaw

Dear Community, I have received a complaint from our end-user recently: They are using Aruba access switch and with ClearPass authentication : The access first detected the mac address is d4:xx:xx:xx:eb:e1 (The MAC address of GB2 is d4:xx:xx:xx:eb:e0…View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Dear Community, I have a few questions regarding tenant login in web client: 1. Is the floor layout is meant to show in in whole? Compare to the previous version of Colo feature where tenant get to see their own cage layout only? * The squared locati…View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Dear Community, Quoting from one of our customer: " Can you please confirm if the Wireless Temperature Sensor can trigger Beacon, Output Relay or Switch Outlet when measured temperature is abnormal (max or high threshold). So far wired Sensors are wo…View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Dear Community, I have received a complaint from the end-user, they are having an issue browsing DCE webpage by using Microsoft Edge (version higher than 80). Below is the snap shot from the user: However, they have no issue browsing to the same DCE …View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Hi All, We have upgraded ITA 9.1.2 to 9.1.3 recently. I found that the PUE Dashboard launched form the webpage show error of "The page doesn't exist" as shown below: However, when I launch the PUE dashboard from the ITA Client, is shows a proper PUE …View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Dear Community, Where can I find the PDF version of User Assistance for ITA 9.1.x? I could only find the DCO 8.x version in the PDF library. BR, TJ

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Dear All, We are getting incorrect readings from inRow ACRD301 (rd3xx -v6.6.4k, aos - 6.6.4). The temperature values in Celcuis are read in values of Fahrenheit (the voltage values are incorrect as well) as attached. We also found that the status of …View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english

Hi All, We are having an issue adding users into ITA, where these users are from DCE (used as an authenticated server). We have tested version from 9.0.6, 9.0.7, and 9.1.1 with DCE version 7.6. Is ITA still support DCE as an authentication server? Pl…View more

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: authenticated server dco english ita user

Dear All, Any place I can search for tutorial videos for DCO or ITA? I recalled there is list of tutorial videos in the previous forum platform. Any chance the tutorial videos will be updated? Thanks, BR, TJ

Posted by: tjlaw in EcoStruxure IT forum

Find more articles tagged with: english