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How to create a Windows System Information report (Msinfo32.exe)

Issue

Windows System Information may be requested by Technical Support to assist with a reported issue.

Environment

  • Microsoft Windows XP
  • Microsoft Windows 7

Cause

Unspecified cause.

Resolution

  1. Press WINDOWS + R on keyboard of the Windows system that you wish to obtain the report from. The Windows key is usually located between the CTRL and ALT keys and has a picture of a flag on it.
  2. Type Msinfo32.exe and click OK
  3. The System Information tool will start. Click on File > Save
  4. When prompted, save the *.nfo file to an accessible location.
  5. Email the *.nfo file to your support representative.   

Note: This application can also be accessed from: Start, All Programs, Accessories, System Tools, System Information. Using this method will open the System Information for XP and Windows 7, 32 and 64 bit computers.

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