Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://ecoxpert.se.com/ * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue How to get an MSTP capture file so it can be analyzed for comm activity on an MSTP bus How to determine if a site is using bad COV management How to determine if a controller has poor bus design or installation How to determine if a site has multiple BBMD's on the same subnet Product Line Andover Continuum, EcoStruxure Building Operation Environment bCX4000, bCX4040, ASP, ASB b3 controllers Third party BACnet MSTP devices Wireshark Cause Analyze MSTP traffic via capture. Resolution To capture MSTP communication activity to a capture file that can be analyzed using a network sniffer application such as WireShark you will need the following. USB to RS-485 Adapter MSTP Capture application such as MSTPCap.exe WireShark   Connect the USB adapter cable to the USB port on a laptop PC Connect the RS232/RS485 adapter to the 9 pin end of the USB adapter cable. Attach a length of MSTP bus cable to the wire terminal on the RS485 adapter. Copy the MSTP Capture application to C:\ Open a command window. Launch the application by entering C:\> Mstpcap com# ###### where com# is the PC's serial port (Com1, Com2, etc.) and ##### is the current baud rate the bCX/AS MSTP bus is configured for (19200, 38400, etc.). The command window will indicate the name of the file the activity is being captured to. Once done, close the command line window The capture data can be viewed by running WireShark. Select File > Open and navigate to the folder the capture file was saved to and select the capture file. With the higher end MSTP capture tools such as tools developed by PolarSoft and Cimetrix, MSTP captures at 76.8K baud are possible. Lower end capture applications like MSTPCap typically are only able to capture MSTP packets from networks running at bus speeds at or below 38.4K baud. Also check out the BACnet-Capturing MS/TP Traffic Quick-Help video on the Exchange.

Issue BACnet 3rd party controller will not respond to Find New BACnet Devices (Who-Is/I-Am), so will not come online to Continuum or EBO Product Line Andover Continuum, EcoStruxure Building Operation Environment BACnet MSTP Continuum Cause Some 3rd party BACnet devices can be setup as master or slave. If the BACnet 3rd party BACnet device is setup as a slave device, it will not respond to the mstp token, therefore will not respond to the Who-Is broadcast and will not be able to communicate on the mstp network. The BACnet MS/TP protocol does not allow a slave only device to respond to a "Who-Is" broadcast. Resolution Check 3rd party device documentation or contact 3rd party device vendor for Master/Slave settings and configure for Master to communicate on a MSTP network. Slave only devices cannot come online and will require a 3rd party interface to convert to a protocol that can be directly supported by Continuum.   Examples of BACnet MSTP Slaves that are known not to respond to a Continuum Who-Is request and so not come online are: - The Babel Buster 485XM from Control Solutions Inc is BTL listed as a BACnet Slave device , their PICs statement can be seen Here. - Wilo pumps Interface Modules: IF-Modul BACnet & IF-Modul Stratos BACnet, their PICs statement can be seen Here. Additional Note In EBO  "slave only" MSTP device can be manually created. 

Issue How to disable credential access on Doors at different controllers using a single variable. Product Line Andover Continuum Environment Continuum Access Control Cause Require a method of securing multiple Doors at the same time. Resolution The best way to secure a number of Doors from a single variable is to use the Door Force Lock Schedule attribute in the Door object. This is accomplished by adding a numeric to the attribute on the Options tab of the Door object; IMPORTANT: The attribute name Door Force Lock is misleading, it DOES NOT lock the door in any way, all it does is disable credential access at the door. For Area/Door Lockdown refer to the linked KB article And also on the Entry Reader or Exit Reader tabs, ticking the checkbox under either Normal and/or Comm Fail for Door Forced Lock Schedule. Setting this Door Force Lock Schedule field to a local or remote InfinityNumeric point will provide the following conditions: When the Numeric is on, access is permitted to all personnel by card swipe and/or keypad entry. (Allow use of the door.) When the Numeric is off, card reader and keypad access are denied to all personnel. (No Access) You could have this numeric located in a central controller and all the rest of the controllers reference this numeric from the Door objects. No other points or plain English is required. If you want to ensure that the updates are received, you can force the IE entry for this numeric to update on a regular interval, see Use just one schedule to control doors or access to areas across different controllers that discusses how to accomplish this.  

Issue Not all 3rd party manufacturers use the same Modbus addressing. Product Line Andover Continuum, EcoStruxure Building Operation Environment Modbus RTU X Driver bCX1, CX controllers, NC2 Building Operation Enterprise Server Building Operation Automation Server Cause Not all manufacturers use the same Modbus addressing. Resolution Many manufacturers have put their own slant on the "Modbus Standard" for addressing and number formats. The standard only defines 16 bit integer and binary data, but many manufacturers needed to use long integers (or swapped) and floating point numbers. They will transmit them as 2 integers over the protocol, then the receiving system needs to interpret them accordingly. To cope with this, special function codes were added which cover most formats. There are various interpretations by different 3rd party systems on addressing. Some number from 0 and others starting at 1. Some require a 30000 or 40000 offset including in the address, depending on I/O type. What is implemented in the X Driver is that whatever decimal address you enter in the X Driver point is what is sent down the bus. If the other system supplier is asked exactly what address they want sent down the bus, that is what is required in the X Driver point. Sometimes this is not the address that is on their datasheets. Sometimes there may be a need to add or subtract a value of 1, 30000 or 40000. This article was written for Continuum, but is still relevant to EBO Also see Helpful Modbus register Information for further information on Modbus registers.  

Issue How to read float type point using the Modbus RTU Xdriver Product Line Andover Continuum Environment Modbus RTU (RS484) Cause Which Xdriver function code to use. Resolution When polling for a point of Float type and using the Xdriver. Use one of the Special function codes available in the Xdriver parameter list. For Float type use function code 245 or 248. See User Guide for further details.

Issue Upon presenting valid credentials at the door and physically entering thru it, the event reported for the transaction is "Valid Access No Entry" instead of the normal Valid Access event. The door is properly configured with a door switch but the controller does not see the door switch open. Product Line Andover Continuum Environment Continuum CX Gen 1 Continuum Net Controller II Cause For unknown reasons the door's entry and exit IOU are set to the same value, typically the GUI will not allow such invalid configuration. Resolution Edit the door and set the Exit IOU to zero (for a single-sided door) or to the appropriate IOU number associated with the AC1/AC1Plus on the exit side of the door. 

Issue Display options now the DCX250 is no longer available Product Line Andover Continuum Environment Continuum DCX250 Touch Screen Display part number 01-0008-300 Cause The DCX250 is not available from January 2012: Discontinuation of Infinity 01-0008-300 (DCX 250) - PA-00184 Resolution There is no direct replacement for the DCX250 and there is no other display that works directly on Infinet.   The Continuum display options are- Netcontroller IO Bus - Infistat or LD-1 Direct connection to some controllers - Smart sensor or xP-Display A Continuum Cyberstation could be used if more information and input is required. Another option would be a Bacnet or Lon display. Or, the L-VIS from Loytec using bacnet MSTP may be such an option (LonWorks and BACnet Touch Panels Release - PA-00106). http://www.loytec.com/products/lvis (LON via NC2-F- port16 would also be an option, see Can LONMark Devices be used with Continuum?) NOTE - All support for this product is via Loytec. The EMX170 was a small display and keyboard available for some older Infinity Controllers (i1) This unit is obsolete, although it may be possible to repair one. There is no replacement for this unit. If the i1 controller is being replaced with an i2 unit then either a smart sensor or an xP Display plus room sensor could be used

Issue Troubleshooting steps for the Infinet and MSTP bus. Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum SmartStruxure RS-485 Infinet BACnet MSTP Cause Methods are needed to troubleshoot the Infinet and MSTP bus Resolution This is not a comprehensive list of all methods for troubleshooting, but a starting point. The Infinit-mstp troubleshooting document is available here.

Issue How to Lockdown your facilities using Continuum area/door lockdown functionality. Product Line Andover Continuum Environment CyberStation CX9680 ACX5740/20 Cause Need a fast and efficient way to lock down multiple areas in one operation when a threat is perceived at a site. Resolution The Continuum Physical Access Control System supports an advanced feature that allows for quickly locking down parts of or an entire building or campus via the areas/doors that are under physical access control by the Continuum system. This functionality is available in second-generation access controllers such as the CX9680 (NC2) and the CX5720/5740(ACX2) In Continuum, lockdown of an area or door means that access to the area/door via the physical access control system is restricted in such a way that prevents the movement of individuals into the locked-down area/door as well as keeping individuals from leaving the area/door under locked down. Locking down an area automatically locks down all doors associated with the area; Continuum also allows doors to be locked down individually. When a door/area is locked down, all credential access attempts and exit requests are denied. The only way to gain access into the locked-down door/area is by the use of a credential that has been designated with ‘Executive Privilege’ in the system. Note though, that a person with executive privilege may gain access into a locked-down area/door via the credential reader but if the mode of egress from the area is via Exit Request then such person would not be able to exit the door thru the normal exit request mechanism as there is no way for the person to indicate her ‘executive’ privilege by any means other than presenting the proper credentials (card or PIN) at a reader. This document outlines several methods of implementing area lockdown for a building or campus such as a school, the methods outlined in the document are provided for illustration purposes only and are not to be taken as a complete solution but rather as general guidelines. On legacy controllers that do not support the Area Lockdown feature (CX99xx, ACX7xx), we can still secure the doors by setting their state to disabled which prevents the doors from processing credential access attempts as well as Request to Exit, please note that in this case, NO ONE (including executive privilege personnel) will be able to gain access to the door until it is re-enabled How to Lockdown your facilities using Continuum area lockdown outlines several methods of implementing area lockdown for a building or campus such as a school, the methods outlined in the document are provided for illustration purposes only and are not to be taken as a complete solution but rather as general guidelines.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue ACX5740 controller randomly re-boots and restore from flash, the controller does not attempt warm start but instead jumps directly to cool start.  Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum Net Controller II Cause Door striker creating an electrical spike that can travel back down the output wiring to the controller. When this happens, it generally will not damage any of the hardware in the controller but it could cause it to reset or cause its memory to get scrambled. The fact that the controller does not attempt warm start but instead skips directly to cool start is a strong indication that memory corruption is taking place, on startup, the controller verifies RAM memory is intact and will not attempt warm start otherwise. Resolution Install Metal Oxide Varistor (MOV ) to add voltage suppression to the controller's output driving the door striker. ( Put the MOVs at the end device and not the controller end)   Another option is to add an isolation relay to keep the electrical noise from reaching the controller's output. 

Issue Selecting the appropriate IO system on a Continuum Net Controller (NC1 or NC2) Product Line Andover Continuum Environment CX9900 CX9940 CX9680 Cause Controller configuration Resolution Continuum Net Controllers can support three different IO systems, ACC-LON, LonMark XDriver and the legacy LBus. Only one IO system can be selected, the controller must be re-started after the selection is made. The document Selecting IO system in Continuum NetController  has instructions on selecting the desired IO system for the controller.

Issue How can I streamline badge creation in Security Expert? Product Line EcoExpert Security Expert Environment Security Expert Server Security Expert Client   Cause There is no "Import/Export badge" feature available in Security Expert (unlike in Episuite/Continuum) Resolution Badge templates are normally provided by the customer.  They should be provided in bitmap (.bmp) or portable graphics format (.png) format. JPEG image format does not work well for resizing.     A new template can also be drawn though this is time consuming.      Blank template from client 1. In Security Expert Client menu, go to Users--> Card Template Editor   Add and name new template, 2. Add blank template as image, go to right side Properties-->Images   Add blank template Adjust image to fit blue outline   3. Add dynamic user fields, go to right side Properties-->User Fields   Add and name fields ONE AT A TIME by dragging out items on to plan (drag one at a time to avoid confusion)     4. Name and place dynamic user fields over-top of blank template layout (Photo, Name, Dept, etc.)   Stretch, Align and Center Fields for uniform finish         5. Save template   6. Preview badge In Security Expert, go to Users--> Users-->Photo tab   Select a user:   Photo ID: Card template(drop-down menu)--> Choose newly created template Photo section: hover over "Print Card >" for card options Print & Process Template - print to pdf/image, etc Note: Do not choose Print & Read if no USB card reader is attached; this will cause an error and shut down Security Expert   Print Preview:

Issue AS-P that has infinet devices connected to it, crashes during the Spring time-change of daylight savings. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Andover Continuum, infinet devices Cause Infinet schedules are sent down to the controller on a weekly basis. Having changed from default to be on Sunday between the time of 2:00 AM and 2:59 AM causes issues during daylight savings time "spring forward" due to that hour time span not existing. This causes the AS-P to crash. Resolution If you have schedules being download differently from the default time interval, ensure that they are not being done on Sundays, between the time of 2:00 AM and 2:59 AM. If they are, update them forward or back an hour to avoid further issues.

Issue InfinityProgram that sets the value of a local string object from the value of a remote string object frequently gets disabled. Product Line Andover Continuum Environment CyberStation CX9900 CX9702 CX9640 CX9680 ACX5720 ACX5740 i2 field devices Cause Passing string objects between controllers does not use the system's Import/Export system, strings are passed by point to point operation which can produce large amounts of traffic on the Infinet field bus. The program will disable if not properly written to account for events in the field bus that will knock controllers offline (i.e. field bus reconfigurations) Resolution Care must be taken when writing the program to 1. Fetch the string value at a reasonable interval instead of in every scan 2. Keep the program from disabling due to communication errors, bus reconfigurations etc, typically an error line (E:) is added to the problem to handle errors graciously. If possible transfer the value via a numeric point so that the I/E system is used as opposed to point to point.

Issue Does Continuum have an interface to the KNX/EIB protocol? Product Line Andover Continuum Environment KNX Xdriver Cause There is a need to interface to a 3rd party device/system via the KNX protocol. Resolution There is no KNX Xdriver formerly listed for download on the Schneider Electric Exchange. However a Beta KNX Xdriver has been developed for a number of select sites and can be obtained via PSS or your local Customer Care Centre (CCC) There are also third party gateways available in the market that may be able to help with this connectivity. They can provide an interface from KNX to another protocol that Continuum supports natively such as BACnet.     Schneider Electric Wiser for KNX Loytec Universal Gateway

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue What is the correct procedure for migrating Infinet controllers from a Continuum controller fieldbus to an AS-P. Product Line EcoStruxure Building Operation Environment Continuum Building Operation Automation Server (AS-P AS-B) 1.9 onwards Cause It is critically important to follow an approved and tested procedure when migrating Infinet controllers from Continuum to EBO.  Resolution Procedure for Converting / Transitioning the Infinet Bus Prior to migrating the Infinet Using the conversion tool and other engineering efforts, create the AS-P database for all Infinet devices, Infinet, Interface items, etc. in either a live AS-P or in the PCT. At the site 1.          From Continuum Cyberstation,  the following must be completed to each Infinet controller that you are moving to an AS-P. a.      Upgrade all Infinet devices that are going to be converted to the latest firmware version.  Firmware upgrading capability will not be available in EBO until a future release. b.         Clear the memory of all Infinet devices involved before relocated to the AS-P com port by editing the controller object and selecting Runtime > Reset. 2.      If the conversion was done on the PCT, deploy the AS-P. 3.      Verify that the AS-P firmware is 1.9.0.73 or higher. 4.      Disconnect Infinet bus from the Continuum controller com port(s). 5.      Move the Infinet bus (busses) to the corresponding RS485 port(s) on the AS-P. 6.      Confirm that the Infinet devices are all showing online under the AS-P 7.      Download the Infinet devices. * 8.      Backup all Infinet devices to flash memory.   *  If the Infinet devices share data with other Infinet devices then it may be necessary to repeat this step in order to establish the complete Import/Export table. PLEASE NOTE The above steps are important! If not followed, offline and bus problems can occur. There may be a desire to skip the rest of the controllers, but the steps must be followed The likelihood is high that there will be  substantial difficulties in getting the i2 controllers online and in a stable state to accept the download files. All of the Infinet controllers must be reset in Continuum before moving the bus to the AS-P.  The controllers should then be backup up to flash memory to ensure that they do not revert to their Continuum configuration following a cold start. If problems occur that make it necessary to abort the migration process and return the controllers to the Continuum system, all of the Infinet controller must have their memory cleared before re-attaching the bus on the comm port of the original Continuum controller.  For those controllers which have not established communications under the AS-P, this will mean performing a hard reset at the Infinet controller hardware. At no time should the Infinet bus be connected to the both the AS-P and the Continuum controller at the same time as this  confuses the Infinet controllers causes communications issues that will take some time to resolve. Continuum Conversion Tool NOTE V3.0.x and v3.1.x Conversion Tools should not be used. The Workaround is to use the 2.0 Conversion Tool then upgrade. (The Conversion tool was fixed by v3.1.2.6000 (CP5)) V3.2.x onwards the Conversion Tool operates correctly

Issue How can the format of a custom card be determined/understood Product Line Andover Continuum Environment Access Control AC1 AC1Plus ACX Cause The format of access cards is unknown. Resolution The document Understanding custom card formats in Continuum describes how to determine the custom format of proximity cards.  

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue How to drive the IO on the DM-20 using an external pull up resistor and voltage source. Product Line Andover Continuum, Security Expert Environment Continuum CX Gen 1 Continuum Net Controller II Continuum DM-20 IO Module Security Expert Controller (SP-AC1) Cause DM-20 IO does not have built-in pull-up resistors.  In order to be able to drive the IO without the DIO-20, external pull up resistors must be used. Resolution Attach a 10K resistor between the + termination of the 24VDC at the bottom left corner of the DM-20 and the termination at the female connector corresponding to the input/output to be driven.   In1, in the screenshot above, can be driven by removing and inserting the other end of the resistor into the input termination. Out5, in the screenshot above, a voltage meter is used, when the output is turned ON/OFF from the software, the voltage across the resistor will change from GROUND to 24VDC  

Issue Faulty operation of BMS equipment due to electrical interference from other equipment can be difficult and costly to identify and fix.  Guidance is required for the best installation practices to minimize the source of the interference and to protect against it when it occurs. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC Vista Environment All electrical equipment Cause Poor installation can cause equipment to generate high and low-frequency electromagnetic interference that can disrupt the operation of other systems. Resolution Schneider Electric has produced a document Practical Installation Guidelines which discusses the theory and offers practical guidelines to protect against and minimize the generation of, electromagnetic interference.