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Label: Andover Continuum - Building Automation Knowledge Base - Communities

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Label: "andover continuum"

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2190 Posts | First Used: 2018-09-06

Issue Need to capture steps taken to reproduce a problem or a solution Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 Windows 10 Windows Server 2008, 2012, 2016 Cause A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step. Resolution In Windows click on the Start menu button Type "PSR" Windows 7 Windows 7 Windows 10, 2012, 2016 Windows 10, 2012, 2016 Open the Problem Steps Recorder Windows 7 Windows 7 Windows 10. 2012, 2016 Windows 10. 2012, 2016 Click Start Perform the desired tasks Click Stop Choose a location to save the file output The .zip file will contain a .mht file which can be opened in a web browser The screenshots will appear in order This will be followed by a detailed output of keystrokes and mouse movements. For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem

Issue Temperature Sensor Resistance Charts Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Temperature Sensors Cause Temperature (°C) to Resistance Charts (ohms). Upgrading the site BMS, but retaining the existing sensors and the sensor resistance values are not known. Resolution The resistance of a sensor at a specific temperature can be downloaded below, there are a number of tables collated from different sources for a number of Schneider Electric sensors and other BMS suppliers. In EBO, the thermistor selection in the IO module or controller does not represent the thermistor bead type, an example is the Continuum Type I in EBO, but the bead is a Type 3,. For further information regarding this see the KB article Thermistor type selection in EBO. The document All Sensors covers the following: Satchwell T range is now known as STR600, STP660, STD600, STO600 10K3A1 with shunt Drayton DC1000, DC1100 30K6A1 is now known as STR600D, STP600D, STO600D Andover 10K4A1 TAC Inc. Vista 1.8KA1 I/A series 10K3A1 with 11K shunt INET 10K2A1 (10k Dale) BALCO 1000 ohm RTD Older Satchwell ranges: Satchwell DW1204, DW1305, DWS1202 Satchwell DO Satchwell DD/DR Other manufacturers included: Allerton 3K3A1 Ambiflex 2012, Honeywell Aquatrol, Jel/Thorn, Trend, York 10K3A1 Schlumberger (air) 5K3A1 Schlumberger (immersion) 100K6A1 Automatrix, York, Sibe 10K4A1 Honeywell 20K6A Landis & Gyr PT100A, PT1000A Further information regarding the INET, IA and Balco, the document Thermistor Types Tables (Veris Industries) is available. Further information for the Continuum ACC Temp 10K Type 3 also known as 10K4A1, the document Thermistor Temp Resist Chart (Precon Thermistors) is available. TC900 series TC900 RS-03 sensor chart For I/A Series Controllers (MNL/MNB) Compatible sensors that have a built-in 11k shunt resistor include the TS-5711-850 TS-57011-850 TS-57031-850 TSMN-90110-850 Series Any sensor that matches resistance to temperature curve for a 10K Thermistor Type G (U.S. Sensor), Type 9 (Dale/Vishay) or Type III (ACI Series AH) can be used with the I/A Series MNL and I/A Series MNB series controllers, provided that a 11k ± 0.1% 1/8 watt resistor is wired in parallel with the sensor. The input has a range of -10 to 135 °F (-23.3 to 57.2 °C) with an accuracy of ±1% of span. Temperature / Resistance Reference Values Temperature Deg F (Deg C) Resistance Resistance Incl. 11k Shunt 32 (0) 25490 8,012 68 (20) 12,260 5,798 75 (25) 10,000 5,238 104 (40) 5,592 3,707 140 (60) 2,760 2,206 The full temperature/resistance table for the US Sensor 10K Thermistor R-T Curve Type G sensor. Please note that the controller may not be able to use the full temperature range shown in the table.

Issue Listview columns show a number but the meaning is not shown Product Line Andover Continuum Environment Listview Cause There is some data in a listview where the exact meaning of an integer is not clear. Resolution There is a text file called stsvs.txt located in the Continuum folder that can be viewed to explain the integer to text relationship for many types of object. An example is Activity "CallerCode" which only returns an integer value. Searching the "stsvs.txt" files shows the equivalent text.

Issue What is the limit to the number of objects that can be created in a Workstation? Product Line Andover Continuum Environment CyberStation Cause Want to create a large number of AnalogValue's and BinaryValues in the Workstation for programming and display purposes. Resolution There are no limits to the number of variable objects that can be created in the Workstation. There may well be some practical limits based on the SQL limitations but for all intents and purposes this limit will most likely not be reached on a full SQL install. There maybe issues with DB size on an SQL Express system but even then, the AV / BV objects don't actually take up that much physical space. As an example, tested this on a v1.94 system and have been able to create over 2500 AV's in my Workstation folder without any issues. NOTE - Running a large number of Programs on a CyberStation can cause issue. System control, etc. should be from a Controller rather than CyberStation.

Issue Need a link to provide an easy way of uploading one or more files to Global Expert Technical Support - Digital Buildings - Asia Pacific Region on Box. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista Environment Schneider Electric "Asia Pacific" Box server folder Cause Many email services have a limit on the size of attachments. In many cases, large files must be sent to Support so that the support engineer can investigate a reported issue. Resolution Using the following Box link will allow the upload of case files associated with your support ticket. Please note that you must have an open support ticket with Support before uploading a file. Files uploaded without a reference to a support ticket without previous approval will be deleted.

Issue The object identifier of a BACnet device (device id) must be unique internetwork-wide, different vendors use different methods for calculating the device id default value. When integrating devices from different vendors sometimes it become necessary to change a device's default object id. Environment bCX4040 b3s Third party BACnet devices Cause BACnet integration Resolution If the BACnet device is a Continuum device (bCX4040 or b3) Continuum provides a mechanism for changing the default device id. For a third party BACnet device VTS can be used to write to the Object Identifier of the device in order to change the device id, note that this will only work if the device manufacturer has made the object identifier for the device object writable. Click here to download VTS Click here to see the procedure to follow to set a third party device id using VTS.

Issue Modem commands for the internal modem for the 9680 are needed Environment 9680 RAS Cause Troubleshooting the modem in the 9680 may require knowledge of the Microtech modem and the commands Resolution The Netcontroller II Operation and Technical Guide references "RJ Modem AT Commands Reference" in order to customize the modem initialization string Click her to download RJ Modem AT Commands Reference There is no option for changing the DTMF frequency Guide"

Issue Clarification on documentation which does not indicate the addition of an xPDI8 and an xPDO4 being a valid combination to add to a b3 or i2 controller. Environment xP modules xPDI8 xPDO4 Cause An addition to a existing i2 controller with an expansion port requires (4) more digital outputs and (8) more digital inputs. However, the documentation does not list the combination of the xPDO4 and xPDI8 as valid. Resolution That combination of expansion modules is not a tested, valid combination. The only tested combinations are those in the attached pages from the i2 Technical Reference

Issue OPC Server with third party and alternatives Product Line Andover Continuum, TAC INET Environment System requiring third party connectivity Cause OPC Server to communicate between hardware and the iBMS (intelligent Building Management System). Resolution The OPC server is a software program that converts hardware communication protocol into the OPC protocol. The OPC client software is any program that needs to connect to the hardware. The OPC client uses the OPC server to get data from or send commands to the hardware. OPC Client Servers are used to communicate between BACnet IP interfaces and iBMS (intelligent Building Management System) programs such as TAC I/NET or Andover Continuum. There is also no Continuum OPC Client software to use for a direct OPC link. The best way to integrate from 3rd party EIB or OPC protocols is using BACnet IP on Continuum; there are third party interfaces and gateways that will convert to BACnet/IP and others that go from OPC Client/ Server to BACnet/IP. I/NET OPC For I/NET a great solution is to install a Xenta 913 controller which gives the capability to go with Modbus or BACnet/IP to third party solutions. The I/NET to Xenta 913 allows communication with Continuum BCX, StruxureWare AS-B, and other 3rd Party solutions. Continuum OPC Standard 3rd party gateways are established to communicate between the protocols such as BACnet and Modbus. Andover Continuum has an OPC Server available here. The hardware requirements are Windows NT 4.0 or Win2K. If wanting to run on XP or newer operating systems, please be aware that no testing has not been done with these OS. For more info on the OPC and XDriver, please see OPC Server Integration. Only one instance of the OPC server on a computer. Each system would need a separate PC with license key to connect to the individual systems and host controllers. The Andover Controls OPC server must be running a separate 3rd Party OPC client computer and cannot be on the same computer as CyberStation. From there it is configured to retrieve point values from a the suggested dedicated Infinity (CX) Controller. It is suggested to install a OPC gateway Infinity Controller since this controller will constantly be busy with OPC traffic. Therefore it is the separate third party vendor computer which requires the ACC OPC Server security key, not Cyberstation security key. Both USB and parallel port keys are available. If no choice is available for OS, one alternative is to check on 3rd party OPC servers like Kepware and Matrikon. Note: For Continuum, determine which one of your controllers will become the “Primary Controller” The Server requires that you designate one external Andover Controls Infinity or Continuum controller located on the same network as its “Primary Controller.” This controller must have had the network taught to it prior to selection. (This is done through the “Teach” function in the workstation.) The Server gets its information about the network through this controller. This suggested single controller is designated as the interface through which all point access is obtained. Controller Type Select the type of network where the controller is located. For a NetController, b4920, CX9702 or upgraded Infinity controllers that can be connected to a Continuum network you would select “Continuum”. For older Infinity controllers, select Infinity. Works with any IP level controller. There is no limit on the quantity, but rather it depends on how you tune.

Issue How to add Templates to new Personnel using the Personnel Import Utility. Environment Continuum Personnel Import Utility Access Control Cause It can be unclear as to how to add a Template to new Personnel when creating them from CSV file using the Personnel Import Utility (PIU). Resolution You will need to add the Template field to your attribute mapping list on the configuration tab and modify the XSL file to also include the RefTemplate field. 1. In the PIU attribute list, map the Template data source attribute to the RefTemplate Continuum personnel attribute. 2. Open the CSVToContinuumTransformation.xsl file (or the transformation file you will be using), search for the " " tag and at the tail end of this add the RefTemplate attribute as shown below. 3. Select the CSV file to import and press the Preview button then go to the Transformed Data Tab and you should see the RefTemplate field populated if everything was correct. 4. Upon importing the CS file you should then see the new Personnel with your defined RefTemplate assigned. Here is a sample transformation and CSV import file

Issue Some sensors such as the SCR110-H CO2 produce a noisy signal even when wired according to the documented instructions. The following is a trend chart of the unfiltered raw signal from the sensor. Environment Automation Server Continuum controllers TAC Xenta Cause Noisy signal is typically caused by common ground wiring of AC power. Resolution SOLUTION #1 Signal noise can usually be eliminated by using an isolated transformer to power the sensor separately as opposed to using a common transformer that powers up several pieces of equipment. SOLUTION #2 For sensors that support AC and DC input voltage, signal noise can usually be eliminated by using DC instead of AC power source to power the sensor. SOLUTION #3 Implement a Slew Rate to filter out the noise. As of version 1.7.1, StruxureWare Building Operation does not have a built-in slew rate functionality. Nevertheless, a custom slew rate can be implemented using Script programming. See HowToDebounceANoisySensorSignal.pdf SOLUTION #4 Add a filter (FILT) in a Function Block program after the signal input Description: The function block is a discrete time first order software filter. The filter time constant is specified in seconds with the Time Const parameter. The initial block output value is zero. The filter algorithm is y(k) = y(k-1) + 1 / 1+T/h (u(k)-y(k-1)) where y(k) and u(k) are the filtered and unfiltered values at time k, respectively,h is the sampling interval (i.e. the application program cycle time), and T is the filter time constant. If the time constant is less than or equal to zero, no filtering is done. To obtain a good filter function, the time constant should be set significantly greater than the application program cycle time. This filter algorithm is based on a straightforward backward difference approximation of the continuous time derivative operator. SOLUTION #5 Ensure you are not using older versions of the IO Firmware. As detailed in TPA-SBO-17-0006.00 the firmware should be at least V2.015 in the modules and is available on the Download Center.

Issue There are new versions of Continuum Reports, Archiver, Elevator Control, etc. that were updated by the Center of Excellence development team. These applications need to be upgraded prior to using Continuum 2.0 SP1 for sites that use these applications because of new memory mapping. Environment Windows 7 Windows Server 2008 Continuum Cause Continuum 2.0 SP1 uses a new memory mapping scheme that allows for better use of large memory addressing. The Continuum Add-on applications needed to be updated in order to work properly, so each of the applications has a new version. Installers need to know which versions to update. Resolution Below is a list of Continuum Add-on applications and versions needed to work properly with Continuum 2.0 SP1. Prior to installing Continuum 2.0 SP1, you need to upgrade certain Continuum Add-on Applications with new versions. It is recommended that you be prepared to rollback to Continuum 2.0 should critical applications fail to operate after the upgrade to SP1. You can download new versions of the following Add-on Applications from The Exchange at this URL: https://ecobuilding.schneider-electric.com Search on 'continuumreports' and locate the application. Add-on Application 2.0 SP1 Compatible Version Access Groups 2.5.1 BioScrypt 4G V-Station Integration 1.12.1 CFR Extended Log Archiver CFR Access Event Archiver CFR Alarm Event Archiver CFR Activity Event Archiver Continuum Reports 23.0e Cogent MiY Integration 1.8.1 DVTel 6.x Video Integration 2.3.2 Elevator Control V2.6.6 2.6.7 EZ-GuardTour 1.2 EZ-Trap 1.9 Genetec Omnicast 4.8 Video Integration 1.1.1 Genetec Security Center 5.2 Video Integration 1.2.1 Personnel Data Importer Continuum Reports 23.0e Salient Video Integration 1.3.1 Stentofon Integration 1.8 Video Inquire 1.9.1 Customer-Specific Custom Applications Contact COE.Support@Buildings.Schneider-Electric.com for upgrades for the following customer-specific custom applications: AckAlarm Area Templates PIM CADS DVTel Alarming Continuum-Excel Elevator Control V3.x Elevator Control V4.x Elevator - EasyLobby Integration Extended Log Exporter PIM 2.0 ScanShell Scanner Interface Surgard Integration Vicon Video Integration xTra Legacy Applications Contact COE.Support@Buildings.Schneider-Electric.com for upgrades for the following legacy applications: Area PIM Door PIM Elevator Control V2.4 Elevator Control V2.5 Unlisted Application Download a pdf copy of this list click the following link: Continuum Add-On Application version list

Issue In versions of Cyberstation prior to 2.0 there was no way to determine if a valid attempt had been processed by the access engine in the controller before granting access to the door. This limitation made it impossible to implement custom access control sequences such as 'Two-Man Rule' or 'Man Trap' sequence unless the door was configured WITHOUT a door switch. Not having a door switch configured in the door made the implementation awkward as well as less secure, since the status of the door (Closed/Open) could not be determined. Product Line Andover Continuum Environment CyberStation ACX57xx controller CX9680 controller Cause Door 'Valid Attempt' flag not available before has been added to Continuum in Cyberstation 2.0, ACX57xx 1.100042 and CX9680 2.100042 Both the new version of Cyberstation as well as the new version of the controller firmware are required to get the new functionality. Resolution In order to improve the physical access control functionality in Continuum a new flag has been added to the door object. The name of the new flag is 'ValidAttempt' The value of 'ValidAttempt' is set to true when the access engine has processed a credential presented at the door (card or card & PIN) and has determined the credential can be granted access to the door. The value of the 'ValidAttempt' flag is reset to false after one scan. HOW IS 'ValidAttempt' DIFFERENT FROM 'ValidAccess'? When a door is configured with a door switch 'ValidAttempt' is set to true immediately after the access engine validates the credentials, determines that they are valid and grants access by unlocking the door, the 'ValidAccess' flag will remain FALSE until the person gains access by opening the door as detected via the door switch. Click HERE to see a sample program demonstrating the use of the new 'Valid Attempt' functionality. In this example a bank has specified that access to the bank's vault must follow these rules: Not one is to be allowed alone in the vault. Access to the vault is by two people at a time, no more than two people are allowed in the vault. Vault's door must be configured with door switch in order to alarm on forced entry as well as door ajar.

Issue From Continuum version 1.94 when you enable the Operator text when acknowledging alarms prompt, the messages will not save Environment Continuum Alarm acknowledgement Windows Cause This was caused by a defect in the software which includes version 1.94 to version 2.0 Defect #368 = Alarms - Operator text entered before ACKing an alarm, is not stored in regions other than US. Resolution There is now a hotfix which corrects this issue which you must apply after you have Continuum 1.94 SP1 This hotfix has also been applied and tested successfully on version 2.0 Please download this file and replace the file as instructed in the READ ME.txt document

Issue What NEMA or IP rating is a specific product? Environment All devices Cause Is a product protected against water and access by foreign objects? Resolution The Degrees Of Protection document details both the IP rating and NEMA Enclosure charts. The IP rating is made up of 2 digits, the first is the level of protection to foreign objects, the second is the level of protection to water. If a product does not specify any rating for water ingress in it's datasheet then the the second digit will be 0. The first digit relates to the size of a foreign object that can be inserted into the product. Typically many Buildings products will not allow the insertion of a finger (12.5mm approx' 1/2") and offer no water protection, so they would be rated as IP20, however it would be IP10 should they have holes of up to 50mm (approx' 2").

Issue There are "Local Network: and "By Network" options that allow to just connect to the local network or just a b3 Environment RoamIO2 Bacnet Windows7 Windows 2008 Cause By default, the RoamIO2 Bacnet Service Tool has "Local Network" and "By Network" options which may attempt to access all bacnet devices across the entire bacnet network depending on what is selected. This includes all controllers connected to a routing device (BCX/AS/ES). The amount of controllers and the size of the network can cause a long delay in bringing up controllers. Resolution Ensure that the RoamIO2 firmware has been updated to V1.110002 or greater. This version introduced the "Local network" and "By Network" selections in the Bacnet Service Tool. Download details of the Network Targeted Search with snapshots Download the firmware RoamIO2Appl2.000002) Download the Bacnet Service Tool and user guide(1.110003) (Download Center)

Issue Customer wants to connect MODbus meter to Comm port 4 on a Netcontroller 2 but needs to know which pins to use Environment Continuum Netcontroller 2 NC2 Cause Customer wants to know Netcontroller 2 pinouts Resolution The Netcontroller 2 has a number of different connection types including RS485, RS232, RS422 and RJ11 Please see attached document for a full list of the Netcontroller 2 pinout configurations Link