dce 7.7.0 connect to ITE communication error

[DCIM_Support]

This question was originally posted on DCIM Support by Rudhi Hardha Lukman on 2019-08-13

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Dear All

i tried registration dce 7.7.0 to ITE failed communication error. But 

I successfully tried registration dce 7.4.3 to ITE

  

(CID:147203901)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-08-13

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Dear Rudhi,

There is a k-base on this issue in DCE 7.7.0.

https://www.apc.com/bs/en/faqs/FA378138/

Regards,

Bala

(CID:147203914)

[DCIM_Support]

This comment was originally posted on DCIM Support by Rudhi Hardha Lukman on 2019-08-13

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Ok Thx
I have successfully registered

(CID:147783869)

[DCIM_Support]

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-08-13

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See comment listed on the other question thread.

• For ITE, you need to download the gateway
• Disconnect DCE from Ecostruxure IT account
• Add the gateway to your Ecostruxure IT Account

(CID:147783912)

[DCIM_Support]

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