This question was originally posted on DCIM Support by Russell Singh on 2018-05-08
We requested a ddf since February of 2018, have sent in the MIB and Snmp Walk files but no one has answered or responded on this. What should our expectation be?
(CID:131336385)
Solved! Go to Solution.
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-08
Hi Russell,
Sorry this hasn't gotten addressed yet. I have e-mailed the lead people in the DDF team and hopefully we can get someone in touch with you soon.
Steve
(CID:131336399)
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-08
Hi Russell,
Sorry this hasn't gotten addressed yet. I have e-mailed the lead people in the DDF team and hopefully we can get someone in touch with you soon.
Steve
(CID:131336399)
This comment was originally posted on DCIM Support by Russell Singh on 2018-05-09
Thank You.
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This comment was originally posted on DCIM Support by Steven Marchetti on 2018-05-09
any response yet?
(CID:131961301)
This comment was originally posted on DCIM Support by Russell Singh on 2018-05-09
No nothing as yet.
(CID:131961305)
This comment was originally posted on DCIM Support by Steven Marchetti on 2018-05-10
Ok, re-requesting.
(CID:131961309)
This comment was originally posted on DCIM Support by Jim Campbell on 2018-05-11
Steve,
i am in the same situation my request was submitted 7 weeks ago for a HPE P9R84A rack pdu. Can you please follow up.
thanks Jim.
(CID:131961293)
This answer was originally posted on DCIM Support by Jackie Lehr on 2018-05-15
Hi Russell Singh and Jim Campbell,
The device support team is working on requests as quickly as possible. It usually takes 4 - 6 weeks, as stated in the Help Center http://sxwhelpcenter.ecostruxureit.com/devices. I apologize for the extended wait you're experiencing.
Work is in progress to improve the process. We appreciate your continued patience in the meantime.
Best regards,
Jackie
(CID:131960615)
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