Is there a way to contact the DDF group, we have a request in since February 2018 and no one has answered it yet, even though we kep asking.

[DCIM_Support]

This question was originally posted on DCIM Support by Russell Singh on 2018-05-08

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We requested a ddf since February of 2018, have sent in the MIB and Snmp Walk files but no one has answered or responded on this. What should our expectation be?

(CID:131336385)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-08

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Hi Russell,

Sorry this hasn't gotten addressed yet. I have e-mailed the lead people in the DDF team and hopefully we can get someone in touch with you soon.

Steve

(CID:131336399)

[DCIM_Support]

This comment was originally posted on DCIM Support by Russell Singh on 2018-05-09

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Thank You.

(CID:131961311)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-05-09

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any response yet?

(CID:131961301)

[DCIM_Support]

This comment was originally posted on DCIM Support by Russell Singh on 2018-05-09

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No nothing as yet.

(CID:131961305)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-05-10

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Ok, re-requesting. 

(CID:131961309)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jim Campbell on 2018-05-11

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Steve,

i am in the same situation my request was submitted 7 weeks ago for a HPE P9R84A rack pdu. Can you please follow up.

thanks Jim.

(CID:131961293)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jackie Lehr on 2018-05-15

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Hi Russell Singh and Jim Campbell,

The device support team is working on requests as quickly as possible. It usually takes 4 - 6 weeks, as stated in the Help Center http://sxwhelpcenter.ecostruxureit.com/devices. I apologize for the extended wait you're experiencing.

Work is in progress to improve the process. We appreciate your continued patience in the meantime.

Best regards,

Jackie

(CID:131960615)

[DCIM_Support]

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