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This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-03-11
Hello John,
The QR code is being used at first sign up with your mobile phone.
If you have already logged in once to the mobile app, you won't need to scan anymore unless you do a two factor authentication reset.
As per the 6 digit code, here is some guidance:
To login, you should see this login page
Please enter your email and password used to create your account and click login.
You will either receive a push notification or asked to enter the 6 digit code.
To retrieve the 6 digit code, click the authenticator button, copy the code, exit the page and paste the code where it's instructed.
This should log you in.
Cheers
Charlotte Arroyo
This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-03-11
Hello John,
The QR code is being used at first sign up with your mobile phone.
If you have already logged in once to the mobile app, you won't need to scan anymore unless you do a two factor authentication reset.
As per the 6 digit code, here is some guidance:
To login, you should see this login page
Please enter your email and password used to create your account and click login.
You will either receive a push notification or asked to enter the 6 digit code.
To retrieve the 6 digit code, click the authenticator button, copy the code, exit the page and paste the code where it's instructed.
This should log you in.
Cheers
Charlotte Arroyo
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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