How to get the QR code to scan or 6 digit code

DCIM_Support · ‎2020-07-05

This question was originally posted on DCIM Support by John Beck on 2019-03-11

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-03-11

Hello John,

The QR code is being used at first sign up with your mobile phone.

If you have already logged in once to the mobile app, you won't need to scan anymore unless you do a two factor authentication reset.

As per the 6 digit code, here is some guidance:

To login, you should see this login page

Please enter your email and password used to create your account and click login.

You will either receive a push notification or asked to enter the 6 digit code.

To retrieve the 6 digit code, click the authenticator button, copy the code, exit the page and paste the code where it's instructed.

This should log you in.

Cheers

Charlotte Arroyo

See Answer In Context

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-03-11

Hello John,

The QR code is being used at first sign up with your mobile phone.

If you have already logged in once to the mobile app, you won't need to scan anymore unless you do a two factor authentication reset.

As per the 6 digit code, here is some guidance:

To login, you should see this login page

Please enter your email and password used to create your account and click login.

You will either receive a push notification or asked to enter the 6 digit code.

To retrieve the 6 digit code, click the authenticator button, copy the code, exit the page and paste the code where it's instructed.

This should log you in.

Cheers

Charlotte Arroyo

See Answer In Context

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by John Beck on 2019-03-11

EcoStruxure IT. I have version 1.0.80 which is the latest version as of today on my cell phone. I am trying to login to it from my desktop.

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by John Beck on 2019-03-11

I am currently logged in to EcoStruxure IT App (not the Gateway) on my Android Cell Phone. I am trying to login to the EcoStruxure IT App (not the Gateway0 on my desktop/laptop and it is asking me for a 6 digit code. Can I have the app on my cell phone generate this 6 digit code?

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2019-03-11

absolutely yes, this is how you would log into your web application, with the 6 digit code of your smartphone that you will copy past in the web app authentication.

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by John Beck on 2019-03-11

Charlotte. It is working now.

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2019-03-12

Very well then!

Best regards

Charlotte

DCIM_Support · ‎2020-07-05

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