Failed to install EcoStruxure IT Gateway (Multi-byte Win Env)

DCIM_Support · ‎2020-07-05

This question was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-31

This is the successor report which I previously posted in the below.

Failed to install EcoStruxure IT Gateway 1.4.3 and unable to uninstall

I reported the issue in last November, but it still happen in Ecostruxure IT Gateway 1.5.1(EcoStruxureITGateway-1.5.1.30-windows.exe).

This issue happen when installing the gateway to windows OS with Multi-byte language environment.

As I reported in the previous post in the above, the root cause is seemed to be the issue of installer which checks starting tomcat.

Here is the summary and corresponding logs.

Newly install 1.5.1.30
Installation failed on the way. Uninstaller is not created. So, user have to remove the resources manually.
<console.log>, <install.log>, <bitrock_installer_988.log>
Upgrade install from 1.5.0.66 to 1.5.1.30
Upgrade installation failed and rolled back to 1.5.0.66.
<console.log>, <install.log>, <bitrock_installer.log>

I hope this will be fixed in the next release...

Regards,

Akihiro

P.S. Current work around is the below.

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To avoid the issue, the following procedure can be a workaround.

1. Before installing EcoStruxureITGateway-*.*.*.*, change the OS system locale to English(US). (See. https://java.com/en/download/help/locale.xml)

2. Install EcoStruxureITGateway-*.*.*.* (Run as administrator)

3. After the installation, change the OS system locale back to the original one. Then, restart the OS.

4. Launch the "Web Service Configuration" and add the "-Dfile.encoding=UTF8" line in Java Options. Then, Restart "EcoStruxureITGateway Server -*.*.*" service. (See. EcoStruxure IT Gateway installation in non-English Windows)

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DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Akihiro Yamagami on 2019-05-10

I confirmed this using Ecostruxure IT Gateway 1.6.0.39(EcoStruxureITGateway-1.6.0.39-windows.exe).

It successes to install for new installation and upgrade installation.

Newly install 1.6.0.39 => Success
Upgrade install from 1.5.2.28 to 1.6.0.39 => Success

So, this issue has been solved in Ecostruxure IT Gateway 1.6.0.39.

Thank you for your support.

See Answer In Context

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-01

FYI.

I heard the engineering team recognize the issue and is considering the fix.

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Derek Robson on 2019-02-21

Hello Akihiro Yamagami

The new 1.5.2 version of EcoStruxureITGateway that was just released should now correctly install on multibyte systems and remove the need to perform the manual workaround.

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-25

Hello Derek,

Thank you for your information. I tried the EcoStruxure IT Gateway 1.5.2.28 installer. (EcoStruxureITGateway-1.5.2.28-windows.exe)

For the newly installation, it successes! Thank you.

But, it failed in upgrade installation from 1.5.1.30(installed with workaround operations) to 1.5.2.28.

Here is the summary and corresponding logs.

Newly install 1.5.1.30 => Success!

Upgrade install from 1.5.1.30 to 1.5.2.28 => Upgrade installation failed and rolled back to 1.5.1.30
<install.log>, <bitrock_installer_9224.log>

I'm not sure it's the remaining issue of 1.5.2.28 or not. It may be come from the issue of existing installation environment using 1.5.1.30 with work around.
But, please take care this for the next release anyway.