This question was originally posted on DCIM Support by Adrian Jeitziner on 2019-07-01
Example: We do see the devices in our DCE, it also appears in the DCO under "discovered devices", but we can not associate it . It also does not show under "unassociated device".
Thanks for any hint, Adrian
This comment was originally posted on DCIM Support by Jef Faridi on 2019-07-03
Can I ask for:
copy of the latest backup file
screen capture(s) illustrating the "problem" devices, so I can find them in the setup.
I will send you an invite to my =S= box shortly so the data safely can be shared with me, thanks.
This answer was originally posted on DCIM Support by Jef Faridi on 2019-07-10
Many thanks for providing the useful data. I have sent you a direct response moment ago. It seems the rack pdu device you are looking for, is from the DCE server "isx02*" which is not integrated in DCO.
The item/device you are seeing under the discovered devices is a different item (switch device) and coming from another integrated DCE server ("glc*).
In DCO, desktop client, System Setup > External Systems Configuration, would display the list of the integrated external servers.
This comment was originally posted on DCIM Support by Adrian Jeitziner on 2019-07-11
Hi Jef, as stated, isx02 is an alias of the server you see as external server. The issue is somewehere else.
This comment was originally posted on DCIM Support by Jef Faridi on 2019-07-12
Many thanks for the info that have also been provided offline. Currently looking into this & will get back to you as soon as I have some answers, thanks.
This comment was originally posted on DCIM Support by Jef Faridi on 2019-07-15
Solution suggestion to resolve the issue is provide by direct email (moment ago), thanks.
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