DCO Device Association

[DCIM_Support]

This question was originally posted on DCIM Support by Adrian Jeitziner on 2019-07-01

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Example: We do see the devices in our DCE, it also appears in the DCO under "discovered devices", but we can not associate it . It also does not show under "unassociated device". 

Thanks for any hint, Adrian

(CID:146277581)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-07-03

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Hi Adrian,

Can I ask for:

copy of the latest backup file

screen capture(s) illustrating the "problem" devices, so I can find them in the setup.

I will send you an invite to my =S= box shortly so the data safely can be shared with me, thanks.

Kind regards

(CID:146669825)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-07-10

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Hi Adrian,

Many thanks for providing the useful data. I have sent you a direct response moment ago. It seems the rack pdu device you are looking for, is from the DCE server "isx02*" which is not integrated in DCO. 

The item/device you are seeing under the discovered devices is a different item (switch device) and coming from another integrated DCE server ("glc*).

In DCO, desktop client, System Setup > External Systems Configuration, would display the list of the integrated external servers.

Kind regards

(CID:146671375)

[DCIM_Support]

This comment was originally posted on DCIM Support by Adrian Jeitziner on 2019-07-11

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Hi Jef, as stated, isx02 is an alias of the server you see as external server. The issue is somewehere else.

Adrian

(CID:147194740)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-07-12

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Hi Adrian,

Many thanks for the info that have also been provided offline. Currently looking into this & will get back to you as soon as I have some answers, thanks.

Kind regards

(CID:147194742)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-07-15

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Hi Adrian,

Solution suggestion to resolve the issue is provide by direct email (moment ago), thanks.

Kind regards

(CID:147195293)

[DCIM_Support]

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