This question was originally posted on DCIM Support by Todd Walters on 2019-02-01
Smart-UPS SRT 5000 - SRT5KRMXLT - Bypass not in Range - UPS input voltage or frequency cannot support bypass. Does this point to power issues or settings on the UPS?
This answer was originally posted on DCIM Support by Steven Marchetti on 2019-02-01
This is usually in input voltage issue. By default, I believe this is a 208v unit and if you feed it 240v, you may get that error. There's an FAQ that might help you with that:
Also I wanted to let you know that this site is usually more geared towards StruxureWare and NetBotz. The forums at:
Are usually better suited to finding UPS specific content.
This comment was originally posted on DCIM Support by Todd Walters on 2019-02-01
So do i just need to switch the input power to 240 instead of 208?
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-02-01
I guess that depends on what the regular input voltage is that your feeding the UPS. If this is a constant error, I'd assume that yes, you'd want to switch it to 240. Then you have to consider the output. What is on the output side of the UPS, what voltage does it need? Would 240 be an issue on the output side?
As Eric mentioned in his comment, if this is just a brief change in voltage and you do not get this message on a regular basis, I would think changing the voltage would not be the best option and potentially changing the voltage high/low settings based on what your UPS is seeing:
If you're getting spikes and get this message intermittently, maybe you change the upper or lower limits. If you are plugged into 240, perhaps yes, you'd want to change the rated output voltage to match the input.
Either way, it's based on both the input you have and the output your load requires.
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-02-02
Again, knowing your load’s voltage requirements dictates the answer.
This answer was originally posted on DCIM Support by Eric Clark on 2019-02-01
Bypass not in range is often a message that comes along with other messages - like UPS on battery
As stated, it could happen if you connected it to an inappropriate voltage, but in my experience it is more likely occurring for 1 of 2 reasons :
This answer was originally posted on DCIM Support by Haleem Malik on 2019-02-03
Since the difference of input voltages and output voltages very high that is why you are having alarm bypass frequency out of range, if you can control the main input supply voltage by adding voltage stabilizer or by changing the transformer tapping this issue could be solved. as i can see the output voltage and input voltages difference is 40V.
If your connected load allows you to change the output voltage from 207V to 230V you can resolve issue this way also by decreasing the voltages difference.
This comment was originally posted on DCIM Support by Todd Walters on 2019-02-04
How can i determine whether the load allows to change to 230?
This comment was originally posted on DCIM Support by Haleem Malik on 2019-02-04
it is very simple check your connected load technical specifications, normally all IT equipment voltage range is 200V to 240V
This comment was originally posted on DCIM Support by Todd Walters on 2019-02-05
My devices do support 240v. I was able to switch the UPS over to 240v and all is well. Thanks for all of the great information.
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