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Secure, remote maintenance and monitoring for customer machines

Hakan_Soy
Crewman Crewman
Crewman

Secure, remote maintenance and monitoring for customer machines

07_Original Equipment Manufacturer_story.jpg

 

The challenge

 

ŞEVVAL (OEM from Turkey) was looking for a solution that could provide remote secure access, maintenance and monitoring to their customers' machines to overcome machine commissioning and on-site support issues during the pandemic lockdown.

 

The solution

 

ŞEVVAL found on Exchange the IOTPACK offer offer (local campaign package) that includes software solutions to meet the customer requirements. The solution is a suite of software products, including Secure Connect Advisor, Augmented Operator Advisor, and Machine Advisor.

 

  • Secure Connect Advisor provides a secure VPN tunnel so that EFFE can safely connect to customer machines and make required changes on the programming of the PLC, drive, and other devices on the network.

 

  • Augmented Operator Advisor - available for Windows Mobile, Android, and iOS - allows the maintenance team to provide remote assistance via a tablet or phone, through Microsoft Dynamics API.

 

  • Machine Advisor monitors the status of the machines and keeps the related BOM, CAD drawings, and wiring diagrams on the cloud.

 

Benefits

 

  • Find & discover in the solution-oriented marketplace of Exchange
  • Easy access to 24/7 digital marketplace
  • The HMIST6 offer is coherent with price/performance needs of the customer. The secure remote connection option without using any modem or extra product is the main reason to choose this solution.
  • The solution consists of machine field support and automation solutions, and the customer will continue to use Schneider Electric products and AOA solutions in the next projects.

 

The advisory software products in the IOTPACK for Turkey solution helped ŞEVVAL to meet customer expectations.

 

 

Through IOTPACK suite, ŞEVVAL had a complete solution to monitor the machines that they integrated for their customers, and they can easily give support remotely to solve the problems on time. Using Exchange platform, they could get the quotation for the IOTPACK offer via our fully integrated  CRM tool. Exchange also helped them learn about EcoStruxure software solutions.

 

1 Comment
Mahendra
Lieutenant

Great success story on IOTPack Turkey! Well done @Hakan_Soy