Hello @pablospreafichi ,
I strongly recommend you contact technical support (se.com -> support ->contact support) to troubleshoot something like this. It could be something like users getting locked out, maximum number of connections to the device being reached or something completely different like switch configuration.
This forum is not the place to troubleshoot this.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!