Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Unable to view PINs in the User screen if “Allow PIN Duplication” is checked
EcoStruxure Security Expert
Security Expert Server
This is viewed as a Site Security Enhancement feature
Disable both the "Require Dual Credential for Keypad Access" and "Allow PIN Duplication" options