New in the Community? Get started here

Schneider Electric Exchange Community

Discuss and solve problems in energy management and automation. Join conversations and share insights on products and solutions. Co-innovate and collaborate with a global network of peers.

Register Now
Building Automation Knowledge Base
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PSST, your community homepage is getting a new face - stay tuned and experience the change in few days

SE7000/SE8000 Room Controller does not join the ZigBee network


The ZigBee network configuration parameters (Channel and PAN ID) of the MPM matches those of the room controller, but the room controller will not come online.


Product Line

EcoStruxure Building Expert, Field Devices


  • SmartStruxure Lite Multi-Purpose Manager
  • SE8xxx Room controller
  • SE8000 Series
  • SER8300, SE8300, SE8350
  • Viconics branding VT8000 Series


A temporary bug causes the MPM to prevent a specific ZigBee com module (installed inside the room controller) from joining the network on a particular channel.


MPM has to be reset using one of the following methods

Method 1: Unplug and replug power to the MPM

Method 2: Click on the "Restart Controller" button as shown in image below. Note: Database must be saved before restarting the controller to avoid loss of data.



No ratings