Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
80650members
346630posts

Power-cycling server outlet without OS shutdown via PowerChute?

Solved
hpadm
Crewman
Crewman
0 Likes
4
250

Power-cycling server outlet without OS shutdown via PowerChute?

The server has 2 power supplies. I need to cut power from the APC Smart-UPS for a moment to test the server's failover behavior.. In the PCBE web UI, I can see 'Shutdown Now' with an option for automatic delayed wakeup, which is exactly what I want. However, it appears to be tied to 'OS Shutdown'. I do not want the OS to shut down, since I want the failover test to happen under load. Can this specific thing be done via the remote UI?

Tags (1)

Accepted Solutions
BillP
Administrator Administrator
Administrator

Re: Power-cycling server outlet without OS shutdown via PowerChute?

@hpadm 

 

If you are running PowerChute 9.5 or above you will find the UPS information on the About page. 

SMT1500C About page.png

 

If the model is SMT1500, you can power cycle the outlets 

SMT1500C Outlet Control page.png

 

NOTE: IF you power cycle, the outlet group PowerChute is associated with PowerChute will trigger the OS shutdown. To prevent the OS shutdown associate the PowerChute Agent with another outlet group.

Example: PowerChute is connected to Group 1; however, I associated it with the Unswitched Group and then powered cycled Group 1.

SMT1500C Outlet Setup page.png

If the UPS does not have switchable outlets, you can not test without PowerChute triggering shutdown. That is by design as PowerChute main purpose is to protect the OS in the event of a power failure.

See Answer In Context

Tags (1)
hpadm
Crewman
Crewman
0 Likes
0
183

Re: Power-cycling server outlet without OS shutdown via PowerChute?

Thank you for the extensive clarification.

 

Older APC UPSes seem to not be able to report the "UPS SKU" field, it is missing from the about page.

This UPS unfortunately only has one outlet group, the "Main outlet group", so the maneuver you described is not possible. I can however confirm that our new UPSes do allow this. I will remember this in case it comes up again.

If I remember right, the UPS front panel display has an option to immediately cut power to all outlets. So the function is there, but I suppose it makes sense for PowerChute to not include it, since it is a very niche thing, and it could cause damage if used improperly.

I have come up with a potential workaround. I could tell PowerChute to "shutdown now with delayed wakeup", set the delay to 12 minutes, then remotely turn the server back on and quickly do the test while the UPS outlet is still off. It would involve unneccessary server downtime, but that's not a problem in this case.

See Answer In Context

Tags (1)
4 Replies 4
BillP
Administrator Administrator
Administrator
0 Likes
3
231

Re: Power-cycling server outlet without OS shutdown via PowerChute?

@hpadm 

 

What is the UPS model? 

Tags (1)
hpadm
Crewman
Crewman
0 Likes
2
227

Re: Power-cycling server outlet without OS shutdown via PowerChute?

The model is unknown. It identifies as "Smart-UPS 1500" and shows a serial number implying mfg 07/2008, It does not list its model in the web UI. The UI looks the same as our 2020 UPSes, with maybe a few things missing. The shutdown options look the same.

Tags (1)
BillP
Administrator Administrator
Administrator

Re: Power-cycling server outlet without OS shutdown via PowerChute?

@hpadm 

 

If you are running PowerChute 9.5 or above you will find the UPS information on the About page. 

SMT1500C About page.png

 

If the model is SMT1500, you can power cycle the outlets 

SMT1500C Outlet Control page.png

 

NOTE: IF you power cycle, the outlet group PowerChute is associated with PowerChute will trigger the OS shutdown. To prevent the OS shutdown associate the PowerChute Agent with another outlet group.

Example: PowerChute is connected to Group 1; however, I associated it with the Unswitched Group and then powered cycled Group 1.

SMT1500C Outlet Setup page.png

If the UPS does not have switchable outlets, you can not test without PowerChute triggering shutdown. That is by design as PowerChute main purpose is to protect the OS in the event of a power failure.

Tags (1)
hpadm
Crewman
Crewman
0 Likes
0
184

Re: Power-cycling server outlet without OS shutdown via PowerChute?

Thank you for the extensive clarification.

 

Older APC UPSes seem to not be able to report the "UPS SKU" field, it is missing from the about page.

This UPS unfortunately only has one outlet group, the "Main outlet group", so the maneuver you described is not possible. I can however confirm that our new UPSes do allow this. I will remember this in case it comes up again.

If I remember right, the UPS front panel display has an option to immediately cut power to all outlets. So the function is there, but I suppose it makes sense for PowerChute to not include it, since it is a very niche thing, and it could cause damage if used improperly.

I have come up with a potential workaround. I could tell PowerChute to "shutdown now with delayed wakeup", set the delay to 12 minutes, then remotely turn the server back on and quickly do the test while the UPS outlet is still off. It would involve unneccessary server downtime, but that's not a problem in this case.

Tags (1)