Posted: 2021-11-27 06:06 AM
Customer- Orion City (Sri Lanka)
An abnormal behavior has been observed in DCE. We have recently upgraded the DCE & Netbotz to its latest versions but it seems there is no any relation between these upgrades & the abnormal behavior since the upgrade was done in September & the abnormal behavior starts on late October.
All the Netbotz devices are reporting their values in Advance view as well as DCE.
But when generating reports in DCE, those reports do not shows any value for Temperature or RH only for the Netbotz devices. Temperature & RH data from In-Row cooling units are shown in the reports.
What could be the probable causes why the NetBotz Sensor Graphs are not being plotted in DCE reports, whereas it works good with Advanced View?
5* NetBotz 570
6-10 NetBotz 150 with each NetBotz 570
Netbotz 570 : 4.7.0 (Build: 20190813_1718)
Netbotz 150 : 0.6.9
Part Number : AP9465
Serial Number : FA1949652850
MAC Address : 6C:2B:59:AD:72:A6
Client Build : 22.214.171.124
Server Build : 126.96.36.199
Posted: 2021-12-14 04:16 PM
I believe this is the same case raised to your local customer care center. I'd like to put here the reason why DCE is not showing any values on the report to help other members of the community who might encounter this problem.
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