APC UPS for Home and Office Forum
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Posted: 2022-11-22 12:36 PM
Hello
I downloaded apc_hw05_aos708_sumx708_bootmon109.exe, started it, filled in the SmartUPS X2200 address and user info, clicked Start Upgrade, after about one minute displayed failure 'Unable to update device ...(ip address) .. with Boot Monitor, stopping all further processes...'. Tried again, this time failed immediately with 'Firmware distribution does not match target platform...'
Web interface is then dead (worked fine before) - just displays 'The application was not able to load'.
Connecting through SSH, about command shows 'Application module invalid module header'
listing with dir command shows that the SUM file has disappeared (the config.ini as well).
How to come out of this problem ? I'd happily ignore the update and upload again the 6.21 sum that was here before, but I can't download it from the APC site.
Thanks.
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Posted: 2022-11-22 06:36 PM
Hi @gpfr,
Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query. I am sorry to hear about the issue that you had during the firmware upgrade of the network management card (NMC).
I would recommend following the firmware recovery procedure outlined in the FAQ article provided below.
Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware
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Posted: 2022-11-23 01:44 AM
Hello @JonPro
Thanks for your prompt reply.
While this could probably solve the problem, it has a not insignificant cost for us because it would mean that I have to go onsite for the SmartUPS, and (probably) also for the second SmartUPS that I want to upgrade. This will cost us one day of work because the sites are not near, that we will have difficulty to get paid for by the customer, since it's the result of an issue in the NMC or upgrade software.
Given that we have still connection to the UPS through SSH, is there no way to correct the problem remotely ? and as the remaining UPS that is still not touched and is then still fully functional, can we have a working upgrade done remotely (both Smart UPS are in different sites) ? The remaining and still fully working UPS is at Bios1.02, the one with this upgrade problem is at 1.08.
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Posted: 2022-11-23 01:52 AM
If you can assist your customer in connecting the serial cable to the NMC and to a PC with TeraTerm installed, you can remotely do the procedure. I was able to do this method with our customers.
You can also try reflashing the firmware using the FTP method as outlined in the FAQ article provided below.
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