Issue You need to change from the Small Number Format to Large Number Format (Hex) Product Line TAC I/NET Environment I/NET Seven Cause The system is limited to a maximum number of access cards of 32,000. If a larger number is required then I/NET mus…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 7338 RobertAndriolo21

Issue When logging in to an AS or ES, WorkStation freezes or it takes a very long time (>30 minutes) before the login process finishes. Building Operation WorkStation hangs on "Reading data..." when trying to login to an AS or ES Product Line EcoStru…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 19987 CraigEllis21 RobertAndriolo19

Issue Upgrade path from version 1.0 to a current version Product Line EcoStruxure Building Operation Environment SmartStruxure Building Operation versions 1.0, 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 1.7, 1.8, 1.9 EcoStruxure Building Operation versions 2.0, 3…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 16917 DavidShore19 DavidShore20 DavidShore21 rule rules

Issue When a Modbus device comes back online after being offline a message is sent from the Building Operation Server to the Modbus device which looks similar to: WriteData TX on /dev/tac_comporta: 01 2B 0E 01 00 70 77ReadData RX on /dev/tac_comporta…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 16840 PeterLarsen19 PeterLarsen20 PeterLarsen21

Issue The ability and procedure to identify the version of Sigma software on a system. Product Line Satchwell Sigma Environment Release number: 1, 2, 3, 3.1, 3.3, 3.4, 3.6, 3.7, 3.7 SP2, 3.7 SP3, 3.10, 3.11, 4.00, 4.00 SP2, 4.00 SP4, 4.01, 4.01 SP1, …View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 6748 DavidChild20

Issue When a user attempts to connect to the Sigma 4.08 (3.46.57) Server using a WebClient, the client connects, but the screen remains blank. Product Line Satchwell Sigma Environment Sigma WebClient 4.08 (3.46.57) Cause When Sigma 4.08 is installed,…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 18566 DavidChild21

Issue When configuring BBMD what is the Broadcast Distribution Mask and what are the valid setting for the field. Product Line EcoStruxure Building Operation Continuum Environment Building Operation Automation Server Building Operation Enterprise Ser…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 15619 DavidKendrick20

Issue Is there a way to specify the priority that the system should use by default when writing to the value of BACnet objects in EcoStruxure Building Operation (EBO)? Product Line EcoStruxure Building Operation Environment Building Operation Enterpr…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 14836 DavidKendrick20

Issue What are the rules governing the BACnet device Instance ID in EBO Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server (all) BACnet Cause The BACnet device Instance ID…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 14776 DavidKendrick20

Issue The process of acquiring a license Entitlement ID and how to activate, release and/or transfer a license in EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation License Administrator up to an…View more

Posted by: Product_Support in Building Automation Knowledge Base

Find more articles tagged with: 13556 active another asr back DavidKendrick19 DavidKendrick20 give installation laptop procedure RandyDavis19 reformatted