Importing a User CSV file with special characters (i.e. PEÑA or DÍAZ) ends up with unknown characters.
Example showing Imported Users with unknown characters
Security Expert Client
Security Expert Data Sync Service
The Security Expert Data Sync Service requires UTF-8 encoded CSV files.
Import the CSV file again with it re-encoded as UTF-8. Follow the below steps to re-encode the file:
Open the CSV file in Excel. Then select Save As.
In the Save As Type drop down menu, select CSV (Comma Delimited)."
Click the Tools menu and select Web Options.
In the new dialog box, select the Encoding tab.
Find the Save this document as dropdown menu and select Unicode (UTF-8), then click OK.
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When reviewing events from Doors or Users, the below error is shown.
"The communication object, System.ServiceModel.Channels.ServiceChannel, can not be used for communication because it is in the Faulted state"
Security Expert Server
Security Expert Client Workstations
Firewall and/or Port settings are incorrectly configured. Certain ports must be opened to enable communication between the server, client workstations, and controllers.
Check the Firewall to ensure that all required ports are open between the Security Expert Server, Security Expert Client Workstations and the SP-C Controllers. Refer to the Ideal Port Configuration section in the SX-SRVR Networking Guide for System Administrators for details on required ports.
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