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shemil_usman

@mianaqeel please try to ping from DCE Server to Netbotz750 IP. If its not pinging enable/allow "icmp" in your firewall from DCE Server IP to Netbotz750 IP. Hope this helps. Thanks Shemil

shemil_usman · ‎2020-10-18

Hi, One of our client wants to connect their remote sites using Netbotz-750 and with DCE AP9465 in the head office, but their main requirement is to have standalone SMS notification using 3G SMS Modem. Do we have any recommended 3rd Party 3G modem that is supported by Netbotz750? Thanks & Regards Shemil

shemil_usman · ‎2020-09-28

Hi, I am getting DDF error when added Rack ATS AP4423 FW V6.4.7, so I want to upgrade the firmware to latest V6.8.2 and check if the error goes. Please confirm if the ATS will not do a physical reboot during the upgrade and its only a management reboot, because client has devices connected to the ATS and will be a disaster if there is power connection lost. Also please advise if I can directly upgrade from V6.4.7 to V6.8.2 or it has to be in steps from older to newer versions. Thanks & regards Shemil Usman

shemil_usman · ‎2020-09-07

Hi @APC_Steve , The Netbotz-750 came pre-configured with our Pre-fab Container Data Center with initial firmware 5.2.0. After upgrade to 5.2.26 I did not reset the device to defaults because I was afraid of getting communication lost with POD-170's (as per my previous project experience with 750 and the Access POD's) and also we have many relay connections configured from fire panels, ATS etc. So I don't want to re-configure them because its a critical site. Now what I see here is that the Netbotz750 on its own is working fine and also POD-170's and POD-150 are working well. Issue is that the DDF file is not getting transferred and failing and getting Critical alert in DCE 7.8.0. I did log in using putty and verified the root user name and password (same is added in DCE 7.8.0) I need to try the winscp and update you. Thanks & Regards Shemil

shemil_usman · ‎2020-08-26

Hi, We have added two Netbotz705 (V 5.2.2.63) to DCE 7.8 and getting Critical Alert "Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed" I have done the below as per software guide and K-base docs: - root user name and password was added in snmp device file transfer setting - SCP was selected with port 22 - web user name and password was added in Netbotz Applianc credentials. - FTP & SCP Ports are opened between DCE and Netbotz750 Moreover when I scan and look for device sensors I am able to see all sensors and their values. But Critical error is still there. Please advise a solution. Thanks & Regards Shemil

shemil_usman · ‎2020-07-26

Hi, One of our client wants to configure and enable the syslog to send logs to IBM QRadar from DCO server. Please find configuration steps given by IBM for the same: Please advise how to achieve this in DCO. Can this be done through command console with root access? Thanks & Regards Shemil

shemil_usman · ‎2020-05-19

Hi, For one of client using DCE 7.8.0 would like know if we can have a Common Home Page in DCE web client, designed for One AD user to be Viewed by all users. Basically they are requesting for an Export and Import option for the Home page dashboard in DCE. Currently the client is allowing on Active Directory login for all the users and majority are Operators in different sites with only Device View rights. For them its difficult to setup Home Page for each and every user. Appreciate a solution for this. Thanks & Regards Shemil

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Re: NB750 and DCE 7.8 error Device status may be inaccurate because an attempt to transfer a device definition file (DDF) fa...

3G SMS Modem support for Netbotz 750

Rack ATS AP4423 firmware upgrade V6.4.7 to V6.8.2

Re: Netbotz-750 and DCE 7.8.0 Critical issue and DDF file transfer issue

Netbotz-750 and DCE 7.8.0 Critical issue and DDF file transfer issue

DCO Syslog integration with IBM QRadar

DCE 7.8.0 Web Client - Common Home Page for all Active Directory Users

Support

FAQ

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Invite a Co-worker

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About shemil_usman

Re: NB750 and DCE 7.8 error Device status may be inaccurate because an attempt to transfer a device definition file (DDF) fa...

3G SMS Modem support for Netbotz 750

Rack ATS AP4423 firmware upgrade V6.4.7 to V6.8.2

Re: Netbotz-750 and DCE 7.8.0 Critical issue and DDF file transfer issue

Netbotz-750 and DCE 7.8.0 Critical issue and DDF file transfer issue

DCO Syslog integration with IBM QRadar

DCE 7.8.0 Web Client - Common Home Page for all Active Directory Users

Support

FAQ

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