Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Integrating MNL-VAV controllers into the EBO system successfully Product Line EcoStruxure Building Operations, TAC IA Series Environment EBO Automation Server EBO Automation Server Premium I/A Series MNL VAV Cause Lost flow balancing values during integration Lost S-link offset calibrations Resolution Use the following steps to bring a controller into the Automation Server with all data intact. Using WorkStation connected to the AS/AS-P; right click on the LonWorks Network and select New then Device. Choose the appropriate device object type from the list for the MNL-VAV controller being added, give it a name and click Next. Type in the Neuron ID or use the Service pin method to identify the controller. Check the box next to “Commission” and the radio button next to “Keep current configuration in the device” and click “Create” then click “Close” when complete. Right click on the new device object in the tree and select MNL and then “Backup flow balance information”. When this is complete notice the blue circle with a white check mark next to the nciHighFlowCal and nciLowFlowCal SNVT’s indicating the AS-P db contains the balance data from the controller. If special S-link offset values exist in the controller right click on the device object in the tree and select MNL and then “Backup S-link offsets”. Right click on the controller device object and select MNL and “Assign application” and click on the appropriate application file for this controller and click on “Assign”. Right click on the controller and select MNL and “Download application”. Click on “Close” when complete. Right click on the controller and select MNL and “Restore the flow balance information” Right click on the controller and select MNL the “Restore S-link offsets”. Verify all data is correct and the controller is functioning properly. ... View more

Issue When attempting to open WorkPlace Tech Editor or Monitor an error is displayed stating:  A supported version of Visio must be installed for WorkPlace Tech Editor or Monitor to function properly.    Product Line EcoStruxure Building Operation Environment WorkPlace Tech Editor and Monitor Cause This message is displayed if WPTE requests Visio be started and Windows is unable comply. Resolution Confirm the version of Visio loaded is a supported version. If it is then set Visio.exe and SE.WorkStation.IA.wptEd.exe to "run as administrator" and retry.   To set a program to always run as Administrator, locate the executable file then right click it and select properties. From the Compatibility tab check "Run this program as an administrator" and then click OK   ... View more