Invite a Co-worker

KevinK

Hi, My client is running DCE 7.4.3 on a physical Enterprise server. They server is a bit old but still functional. We have an issue where some of the devices have communication issues (communication lost alarms) but physical connectivity is there and we are able to launch to the said devices through DCE. We have confirmed that the SNMP community strings have not changed. And the device credentials are still the same. There is no firewall in between the server and the devices. All are sitting in one LAN segment. Any ideas what the issue could be? Regards Kevin

KevinK

Hi, A client of mine recently upgraded their DCE platform from 7.4.1 to 7.8.0. Following the upgrades we noticed from his dashboard that the Total Output Percent Load sensor was now showing as unplugged. We have been able to create virtual sensors to give them the total output percentage load on their Galaxy 7000 UPS units but have not been able to do the same for the Galaxy 6000s as they do not give the percentage loads per phase like the 7000s. What i would like to find out is if the DDFs were updated and if we are able to get these data points back? Regards Kevin

KevinK

Hi @shoaibmaqsood51 , Does your sensor pod 150 have an A-Link terminator on your A-link OUT port? This may affect communications. Do check and confirm. Kevin

KevinK · ‎2020-07-15

Hi @sen-san , Thats correct. That should be enough. I am not aware of any limitation on dry contacts. You will be able to use up to 6 on the rack monitor and up to 4 on the room sensor pod. Kevin

KevinK · ‎2020-07-01

Hi @APC_Steve , The logs would specifically be for the issue we wanted to resolve with the firmware update. The appliance is consistently not getting updates from the wireless sensors and the client has been rebooting it to re-establish comms. It is also showing an alarm relating to the DDF in DCE. We will not try another upgrade yet until we are comfortable. Just a note; The appliance came back online after the reboot and it is still running on 5.2.0. This was after a total 1h30min since the upgrade had been kicked off. Kevin

KevinK · ‎2020-07-01

Hi @APC_Steve , After an hour and half absolutely nothing was happening. We did open it from a different browser and the appliance was still active. It would open and still show the progress bar as it was initially. We agreed with the client that it may be stuck. We were able to connect via SSH and rebooted the appliance. We are still waiting for all services to restart and see if we are still able to access v5.2.0 Then perhaps set the logging to debug and capture some logs for the initial issue (wireless sensor disconnects) to be investigated. Open to suggestions. Kevin

KevinK · ‎2020-07-01

Hi All, I have been experiecing disconnects to my wireless sensors on a Netbotz 750 appliance and having to reboot the appliance to re-establish connectivity. Seeing that there is newer firmware (v5.2.2) I decided to upgrade from v5.2.0. My issue is that the 5.2.2 firmware was transfers successfully to the appliance but there has not been any progress. After 30min I still have a very small progress bar. Is this expected? Any suggestions?

KevinK · ‎2020-05-06

Thanks for the additional info! You should be able to get assistance from ecostruxureit support. Sounds like it has to do with the actual account that the gateway will link to. Kevin

KevinK · ‎2020-05-06

Correct! But you will first need to log in to ecostruxureit.com with admin privileges! But i see you are unable to log in at the moment. Unless i am not understanding you correctly? See attached snapshot. Kevin

KevinK · ‎2020-05-06

Hi GIanluca, Log into ecostruxureit.com Go to Administration from the left navigation pane. Highlight user to delete and it will give you an option to delete the user. If you have a long list of users, once highlighted you may need to scroll up to see the available options. Regards Kevin

Online Status	Offline
Date Last Visited	1 week ago

Invite a Co-worker

Invitation Sent

About KevinK

DCE 7.4.3 not receiving updates from monitored devices

DCE 7.8.0 UPS DDFs

Re: NETBOTZ 570 communication issue

Re: Multiple Dry contact to Sensor pod 155

Re: Netbotz 750 firmware upgrade to v5.2.2

Re: Netbotz 750 firmware upgrade to v5.2.2

Netbotz 750 firmware upgrade to v5.2.2

Re: Delete User from EcostruxureIT

Re: Delete User from EcostruxureIT

Re: Delete User from EcostruxureIT

Support

FAQ

About

Invite a Co-worker

Invitation Sent

About KevinK

Support

FAQ

About

Starting your topic is just steps away!

Connect with Peers & Experts

Get Support in Our Knowledge Base

Ask Questions. Give Solutions