Hello Mr. Arvin,
It's pleasure to have you as the global product manager to assist us in this context of issue.
Yes, we have escalate the issue to Malaysia Techinal Support team, Ms. Siti Khadijah from the PAE team was assisting us in escalating the case to level 2 with case number : 74815198. However, we still haven't received an solid solution from level 2 team. As an result, Ms. Siti Khadijah was sitting us to check each possibility. However this is quite time consuming and Ms. Siti was also tired going fore and back as a lot of information need to refer to level 2.
Base advise from Ms. Siti on most of the validating and reinstalling the software. We manage to get AOA run with variable triggering and condition changes was able to shown on AOA. However, there are still some obstacle that we face with the latest version 2.6 :
1) Overlay image on scene was offset from location that we have configure in the builder.
2) Scene detection was inconsistent. Sometime it detects, sometime it does not. We haven't tested on actual unit at the moment was only picture that printed on a A3 size paper, it appear the inconsistency which was not encounter in the previous version.
3) Subscene was flipping. We are using the QR tag to bring up an subscene, but the subscene was keep flipping left and right.
4) Subscene in poor orientation. We attach an datasheet of instrument as the subscene and the configuration in the builder was the subscene should sit within the frame. But it turn out to be in funny size and orientation. ( you may refer to attachment that we manage to screen shot ).
Hope you able to reflect this to the R&D team to assist Ms. Siti. This bring us low confidence to demonstrate to our client with the AOA offer. We wish there is an work around that would enable us to proper demonstrate to customer to bring more install base for AOA.
Looking forward your advise and thanks in advance.
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Thank you for sharing!
You can find also in shop EcoStruxure™ Augmented Operator Advisor - Runtime: https://shop.exchange.se.com/en-US/apps/57553/ecostruxure-augmented-operator-advisor---runtime
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