Hi All,   One of our customers has Rittal rPDU (DK 7955.411 & DK 7955.911), In each rack he has one (DK 7955.411) which is smart rPDU and connected to DCE private network and one (DK 7955.911) which is not smart and connected directly to the smart one.   And we got the attached DDF  (for your reference) for this device and added it to DCE, The two rPDUs added to DCE as one node and we got the sensors of the two rPDUs on one device in DCE (Refer to attached screenshot).       When we tried to associate these devices to DCO data center item we found that   We have only one device appeared under the external system, Without separated sensors for the two rPDUs to be associated to Qty: 2 of Rittal rPDU (The used Genome is "Power Distribution/Rack Power Distribution/Rittal Corp/PDU international, managed"). We can NOT associate the rPDU device coming from the DCE to the selected genome, It appears like it's rack mounted device and refuse to be associated to rPDU genome.   So, Please advice. ... View more

Dear Gents,   In one of our projects, While updating qty:20 of NetBotz-250 firmware the result was all succeeded except 1 NetBotz gives a communication failure error. And when tried to access its web-client it gives "The Application Was Not Able to Load" error, I accessed the NetBotz via the telnet and when tried to run the "eventlog" command to get more details it gives me not available response, Please advise     ... View more

Dear Gents,   In one of our projects, We added the customer LDAP server to the authentication servers into DCE system. And the customer can access the DCE desktop or web client with the LDAP user account successfully.   Then in the DCO we added the DCE as authentication server to sync the groups of LDAP which are added into DCE. And hence the customer can access the web client of the DCO but cannot access the DCO desktop client, Although we added the access to the desktop client in the group and user privilege (refer to the attached screenshots).   When the customer try to access the DCO via the desktop client, the system authenticated the user and started to load the physical model and after loading more than 50% the loading window disappear and the client doesn't open, So please advice.   The LDAP user has access to the Desktop Client DCO system authenticated the LDAP user and started to load , But this window disappears and the client doesn't open ... View more

Dear Gents,   Regarding the NetBotz wireless Temp/RH% sensor, It's noticed in different sites that this wireless sensor goes offline and gives a disconnected alarm and just when we restart it (Turn it Off and On again) it works fine and this happens repeatedly and noticed in more than one site. And one of these sites there was only qty:2 of this sensor and each one configured on a separate netbotz which are installed in different floors. and the sensors installed on the front door of the rack which the netbotz is installed inside.    So, i'm asking if there is a specific configuration or concerns which should be considered while installation or configuration phases.   If anyone faced this problem before and it had been got resolved or any one have any recommendation or concerns, please advice. ... View more