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About Adam_Steele

since ‎2011-04-13
Adam_Steele
Sisko
Adam_Steele
ADAM STEELE
Company
SCHNEIDER ELECTRIC (AUSTRALIA) PTY LIMITED
since ‎2011-04-13
Online
Resistance is Futile - L5
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There's coffee in that nebula.
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Unable to browse to controller after changing IP settings

2020-11-17 04:15 PM

Issue After changing a controller's IP settings, it does not come online and cannot be accessed via its web interface. The controller can be accessed via its web interface by temporarily defaulting the IP address. Still, changes to its IP settings ca…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20

Dual technology readers occasionally fail to read valid cards

2020-11-16 03:26 PM

Issue Valid cards are occasionally failing to read when being badged at Smart Card Readers enabled for both 125KHz and 13.56MHz technology Product Line Security Expert Environment Security Expert SX-RD-MB Cause This can specifically occur when Dual T…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20 DavidKendrick20

How to reset the Mobile Application account password

2020-11-02 10:18 PM

Issue Mobile Application account login is not working or the password has been lost. Product Line Security Expert Environment Security Expert Mobile Application (SX-MOB-IF) Cause Login is not working or the account password has been lost. Resolution …View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20

Denied entry errors seen when users authenticating at Suprema biometric readers

2020-11-02 10:13 PM

Issue Valid Users are randomly unable to gain access when presenting at a Suprema biometric reader. Sometimes they are able to gain access but others they are not and see user denied events in the events window. User denied entry by entry mode error …View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20

How to use the Read Card button in the User object to add credentials.

2020-10-25 10:51 PM

Issue When attempting to use the Read Card button to read credentials from a card reader the following error is shown. Failed to read the card from the readerFailed to read card Product Line Security Expert Environment Security Expert Client Proximit…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20

How to use Google for your SMTP Mail Server

2020-10-25 10:32 PM

Issue Unable to send emails using Google's SMTP Server Product Line Security Expert Environment Security Expert Server Security Expert Controllers (SP-C-WEB, SP-C) Google SMTP Server Cause SMTP server settings in Controller and/or Google account sett…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

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Controller Time Synchronization

2020-10-25 05:34 PM

Issue How is time synchronized between the Controllers and Security Expert Server? Product Line Security Expert Environment Security Expert Server Security Expert Controllers (SP-C, SP-ACX, SP-AC1, SP-DCU) Cause Require details on different ways the …View more

Posted by: Adam_Steele in Building Automation Knowledge Base

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Encoding cards using the Encoder

2020-10-21 11:28 PM

Issue How to use the Encoder and Encoder Client to encode new cards or configuration cards for modifying Smart Card Readers configuration parameters. Product Line Security Expert Environment Security Expert (PRX-ENC-SW) Smart Card Readers Encoder (PR…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

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Web Client using an HTTPS connection is slow to update once logged in

2020-10-12 05:56 PM

Issue When connecting to Web Client using a secure HTTPS connection and logging in, the web page updates very slowly. When browsing between menus, lists of objects and/or details will update slowly or not at all. Product Line Security Expert Environm…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20

Programmable Function won't start or stop

2020-10-07 02:11 PM

Issue Attempting to start or stop a Programmable Function fails and one of the following errors is shown. The programmable function have reported connectivity issues and may not have started correctly. Please ensure all required controllers are onlin…View more

Posted by: Adam_Steele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele20

Activity Feed for Adam_Steele
  • Got a Like for Unable to browse to controller after changing IP settings. ‎2020-11-20 02:01 AM
  • Posted Unable to browse to controller after changing IP settings on Building Automation Knowledge Base. ‎2020-11-17 04:15 PM
  • Posted Dual technology readers occasionally fail to read valid cards on Building Automation Knowledge Base. ‎2020-11-16 03:26 PM
  • Posted How to reset the Mobile Application account password on Building Automation Knowledge Base. ‎2020-11-02 10:18 PM
  • Posted Denied entry errors seen when users authenticating at Suprema biometric readers on Building Automation Knowledge Base. ‎2020-11-02 10:13 PM
  • Posted How to use the Read Card button in the User object to add credentials. on Building Automation Knowledge Base. ‎2020-10-25 10:51 PM
  • Posted How to use Google for your SMTP Mail Server on Building Automation Knowledge Base. ‎2020-10-25 10:32 PM
  • Posted Controller Time Synchronization on Building Automation Knowledge Base. ‎2020-10-25 05:34 PM
  • Posted Encoding cards using the Encoder on Building Automation Knowledge Base. ‎2020-10-21 11:28 PM
  • Posted Web Client using an HTTPS connection is slow to update once logged in on Building Automation Knowledge Base. ‎2020-10-12 05:56 PM
  • Posted Programmable Function won't start or stop on Building Automation Knowledge Base. ‎2020-10-07 02:11 PM
  • Posted Unable to log in to Security Expert Web Client - 'Too Many Connections' on Building Automation Knowledge Base. ‎2020-09-29 06:25 PM
  • Posted How to trigger an output with Access Denied events on Building Automation Knowledge Base. ‎2020-09-18 12:03 AM
  • Got a Like for Events are not showing or being logged.. ‎2020-09-14 10:29 PM
  • Tagged Upgrading SecureStruxure to Security Expert on Building Automation Knowledge Base. ‎2020-08-09 10:50 PM
  • Tagged Security Expert database size increasing rapidly and getting large on Building Automation Knowledge Base. ‎2020-08-09 10:44 PM
  • Tagged Security Expert installation issue on Building Automation Knowledge Base. ‎2020-08-09 10:36 PM
  • Tagged When using an SQL Server CAL licensing model, which parts of the Security Expert system will require Microsoft SQL device CAL's? on Building Automation Knowledge Base. ‎2020-08-09 10:32 PM
  • Tagged Virtual environments supported for use with Security Expert on Building Automation Knowledge Base. ‎2020-08-09 10:23 PM
  • Tagged Security Expert Smart Card Reader is unable to read a card. on Building Automation Knowledge Base. ‎2020-08-09 10:16 PM
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