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since
Sisko
Adam_Steele
ADAM STEELE
Company
SCHNEIDER ELECTRIC (AUSTRALIA) PTY LIMITED
since
Online
Unable to browse to controller after changing IP settings
2020-11-17 04:15 PMIssue After changing a controller's IP settings, it does not come online and cannot be accessed via its web interface. The controller can be accessed via its web interface by temporarily defaulting the IP address. Still, changes to its IP settings ca…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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Dual technology readers occasionally fail to read valid cards
2020-11-16 03:26 PMIssue Valid cards are occasionally failing to read when being badged at Smart Card Readers enabled for both 125KHz and 13.56MHz technology Product Line Security Expert Environment Security Expert SX-RD-MB Cause This can specifically occur when Dual T…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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How to reset the Mobile Application account password
2020-11-02 10:18 PMIssue Mobile Application account login is not working or the password has been lost. Product Line Security Expert Environment Security Expert Mobile Application (SX-MOB-IF) Cause Login is not working or the account password has been lost. Resolution …View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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Denied entry errors seen when users authenticating at Suprema biometric readers
2020-11-02 10:13 PMIssue Valid Users are randomly unable to gain access when presenting at a Suprema biometric reader. Sometimes they are able to gain access but others they are not and see user denied events in the events window. User denied entry by entry mode error …View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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How to use the Read Card button in the User object to add credentials.
2020-10-25 10:51 PMIssue When attempting to use the Read Card button to read credentials from a card reader the following error is shown. Failed to read the card from the readerFailed to read card Product Line Security Expert Environment Security Expert Client Proximit…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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How to use Google for your SMTP Mail Server
2020-10-25 10:32 PMIssue Unable to send emails using Google's SMTP Server Product Line Security Expert Environment Security Expert Server Security Expert Controllers (SP-C-WEB, SP-C) Google SMTP Server Cause SMTP server settings in Controller and/or Google account sett…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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Controller Time Synchronization
2020-10-25 05:34 PMIssue How is time synchronized between the Controllers and Security Expert Server? Product Line Security Expert Environment Security Expert Server Security Expert Controllers (SP-C, SP-ACX, SP-AC1, SP-DCU) Cause Require details on different ways the …View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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Encoding cards using the Encoder
2020-10-21 11:28 PMIssue How to use the Encoder and Encoder Client to encode new cards or configuration cards for modifying Smart Card Readers configuration parameters. Product Line Security Expert Environment Security Expert (PRX-ENC-SW) Smart Card Readers Encoder (PR…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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Web Client using an HTTPS connection is slow to update once logged in
2020-10-12 05:56 PMIssue When connecting to Web Client using a secure HTTPS connection and logging in, the web page updates very slowly. When browsing between menus, lists of objects and/or details will update slowly or not at all. Product Line Security Expert Environm…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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Programmable Function won't start or stop
2020-10-07 02:11 PMIssue Attempting to start or stop a Programmable Function fails and one of the following errors is shown. The programmable function have reported connectivity issues and may not have started correctly. Please ensure all required controllers are onlin…View more
Posted by: Adam_Steele in Building Automation Knowledge Base
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