About Mike-Sutton

HiI Have a Botz 750 latest fw conected to a DCE latest fw the 750 is all good no alarms but the DCE is reporting loss of communication with 2 of the 3 wireless sensors conected to it. But Right click, view sensors on DCE shows all 3 sensors reporting…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi I wonder if someone from platform can help we have a DCE pointing at a Stratum 2 NTP server which would make DCE a Stratum 3 NTP server this value was comfirmed on previous checks, however recently the DCE is now showing a value of Stratum 6 how c…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi Im using DCE 7.8.1 and trying mass config on multiple 750's FW 5.2.4.15 but keep getting unable to retreve SNMP device settings.. only on the 750's i have tried both root and superuser profiles both FTP and SCP see screengrab below.Am i missing so…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi I know this issue has raised its head before i have tried the solutions... I have an issue where on a private network no firewall and a basic unmanaged network switch i am getting the DDF failure error. the 750 is as follows Model NetBotz 750Versi…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi, We have recived confirmation the Botz 570 along with others are being replaced with the 750. the problem here is we use Sea Level and GSM devices that work with 570 etc, but the 750 cannot utilize the USB ports will this be incorperated into the …View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi, I have upgreaded DCE to 7.8.0 using the correct method but the SNMP V3 connections have broken and now i cant acess the devices within DCE and they are showing as faliure comunication lost. They can be reached by ping.. no settings have changed s…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi, I have upgraded a 750 to 5.2.2 however i now cannot access it through web browser to enable SNMP to add it to DCE keep getting error 503. I have tried all ways to reset to default settings but unable see response ls comand shows ddf.zip ?? i am c…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi I've got a corrupt client DCE 7.4.3 i have a backup to rebuild but when i try to create the USB Restore Key i get the following Processing archive: c:\tmp\restore-7.4.3.26.iso Extracting images\TRANS.TBLExtracting images\install.imgExtracting isol…View more

Posted by: Mike-Sutton in EcoStruxure IT forum

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Hi i had a request for a device to be added into DCO before the forum changed, how do i find out if its been addressed and where can i get the latest genome update for DCOTIAMike

Posted by: Mike-Sutton in EcoStruxure IT forum

Hi I have a client that I intergrated DCO with DCE the link is still fine but the DCO has decided to stop displaying the sensor values from a babel buster the DDF works fine on DCE showing all sensor values and did work fine on DCO untill a few days …View more

Posted by: Mike-Sutton in EcoStruxure IT forum