Issue Bindings made under the Infinet interface using Import/Export system (IE) stop updating. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Continuum i2920 Controller Cause Objects under the Inf…View more

Posted by: AbeMeran in Building Automation Knowledge Base

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Issue After a successful commission of MP-x SmartX controller, the device is online and operating properly but fails to come back online after a warm start. The issue is seen more often when MP-x device is configured for DHCP but can also happen when…View more

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Issue SOAP service can't be reached @ http://localhost:8030/SecurityExpertSOAPService/service.svc HTTP Error 404 Product Line Security Expert Environment Security Expert Server Cause Confusion related to the indicator Windows uses to denote when feat…View more

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Issue The hard drive fills up with logs generated by PostgreSQL/Timescale. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause Trend meta table missing information Resolution In the ES, go to the TimeSca…View more

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Issue The site has Alarm Action to email certain door alarm condition but only at a specific time of day and/or day of the week Product Line Access Expert Environment Access Expert Hosted Software Access Expert Premise Software Cause Alarm actions do…View more

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Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue How to drive the IO on the DM-20 using an externa…View more

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Issue Synchronizing time across many networks and multiple time zones Product Line Andover Continuum Environment Continuum Cyberstation Cause Guidelines for implementing an efficient yet compact Cyberstation PE program to synchronize time on large in…View more

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Issue Implementing a pre-entry access card anti-passback using Plain English program Product Line Andover Continuum Environment Continuum Net Controller II Continuum ACX 2 Controller Continuum ACX 4 Controller Cause The anti-passback implementation i…View more

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Issue RTD-DI-16 temperature input range is -50C to 150C, some applications require a wider range. Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Building Operation Automation Server Premium Building Oper…View more

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Issue In Access Expert's 'View All Hardware' window, the status of controllers does not update. For example, controllers say 'Online' even though they are actually 'Offline' and vice versa. Live Monitoring window does not show disconnect/online event…View more

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