Issue Getting error 'One or more errors occurred' when transitioning Continuum access control related objects into AX sub instance.   In the screenshot above, the tool is attempting to transition objects into the PSS sub-instance under the root instance.   Product Line Access Expert Environment Access Expert Premise Software Access Expert Hosted Software Cause The transition tool GUI is misleading in terms of where specific information should be entered.  Resolution Due to an issue in the tool, only the instance field should be populated, in the case of a sub-instance specify the name of the sub-instance in the 'Instance' field.   ... View more

Issue How can an Airlock door system be implement in Continuum? Product Line Andover Continuum Environment Continuum Cyberstation Continuum Net Controller II Continuum ACX 2 Controller Continuum ACX 4 Controller Cause Sample PE program is needed as a general guideline on how to implement an Airlock control system in Continuum. Resolution The use case and implementation details are documented in the comment section of the PE program.   Here is the actual PE code to implement, please note that this PE program is provided as a sample only, to serve as guidelines and proof of concept, considerable changes may be necessary to make the program adequate for your particular application and site.    Numeric Green Numeric Red Numeric StrikeTimer Line INIT Green = Unlocked Red = Locked 'LOCK ALL 3 DOORS PerimDrStriker = Locked IntDr1Striker = Locked IntDr2Striker = Locked 'MAKE ALL DOORS AVAILABLE FOR ACCESS TO THE AIRLOCK PerimeterDoor = Green InteriorDoor1 = Green InteriorDoor2 = Green 'ALLOW CREDENTIAL ACCESS PerimeterDoor DisRdrKpAccess = False InteriorDoor1 DisRdrKpAccess = False InteriorDoor2 DisRdrKpAccess = False 'ALLOW EXIT REQUESTS PerimeterDoor OpenOnExitReqst = True InteriorDoor1 OpenOnExitReqst = True InteriorDoor2 OpenOnExitReqst = True Goto Monitor1 Line Monitor1 If PerimeterDoor ValidAttempt or PerimeterDoor ExitRequest then 'ACCESS ATTEMPT AT PERIMETER DOOR StrikeTimer = PerimeterDoor DoorStrikeTime 'UNLOCK THE DOOR... Goto PerimActive 'AND MAKE THE PERIMETER DOOR ACTIVE Endif If InteriorDoor1 ValidAttempt or InteriorDoor1 ExitRequest then 'ACCESS ATTEMPT AT INTERIOR DOOR1 StrikeTimer = InteriorDoor1 DoorStrikeTime 'UNLOCK THE DOOR... Goto Interior1Active 'AND MAKE THE INTERIOR DOOR1 ACTIVE Endif If InteriorDoor2 ValidAttempt or InteriorDoor2 ExitRequest then 'ACCESS ATTEMPT AT INTERIOR DOOR2 StrikeTimer = InteriorDoor2 DoorStrikeTime 'UNLOCK THE DOOR... Goto Interior2Active 'AND MAKE THE INTERIOR DOOR2 ACTIVE Endif 'CHECK FOR FORCED ENTRY If PerimeterDoor DoorSwitch = Opened or InteriorDoor1 DoorSwitch = Opened or InteriorDoor2 DoorSwitch = Opened then Goto AirLockForced Line AirLockForced 'MUST HANDLE FORCED ENTRY HERE DUE TO VALUE OF DOOR BEING SET TO UNLOCK TO MAKE LED GREEN AirLockAlarm = 1 'SEND THE ALARM 'MAKE ALL DOORS UNAVAILABLE PerimeterDoor = Red InteriorDoor1 = Red InteriorDoor2 = Red If PerimeterDoor DoorSwitch = Closed and InteriorDoor1 DoorSwitch = Closed and InteriorDoor2 DoorSwitch = Closed then 'FORCED ENTRY CLEAR, RESET THE AIRLOCK AirLockAlarm = 0 Goto INIT Endif Line PerimActive 'ACCESS REQUESTED AT PERIMETER DOOR, DISABLE CREDENTIAL AND REX ACCESS AT THE INTERIOR DOORS InteriorDoor1 DisRdrKpAccess = True 'DONT ALLOW CREDENTIAL ACCESS AT THE INTERIOR DOORS InteriorDoor2 DisRdrKpAccess = True InteriorDoor1 OpenOnExitReqst = False 'DONT EXIT REQUESTS AT THE INTERIOR DOORS InteriorDoor2 OpenOnExitReqst = False InteriorDoor1 = Red InteriorDoor2 = Red 'UNLOCK THE PERIMETER DOOR PerimDrStriker = PerimeterDoor DoorStrikeTime 'WAIT FOR PERSON TO PHYSICALLY OPEN THE DOOR If PerimeterDoor DoorSwitch = Opened then Goto PerimInactive 'DOOR NEVER OPENED, RESET AIRLOCK If TS > PerimeterDoor DoorStrikeTime then Goto INIT Line PerimInactive 'HANDLE ACCESS REQUEST WHILE DOOR OPENED, EXTENDED DOOR UNLOCK TIME If PerimeterDoor ValidAttempt or PerimeterDoor ExitRequest then PerimDrStriker = (PerimDrStriker + 1) If PerimeterDoor DoorSwitch = Closed then Goto INIT 'WE'VE BEEN HERE TOO LONG, SEND ALARM If TM > 0 then AirLockAlarm = 2 Line Interior1Active 'ACCESS REQUESTED AT INTERIOR DOOR1, DISABLE CREDENTIAL AND REX ACCESS AT THE PERIMETER DOOR PerimeterDoor DisRdrKpAccess = True PerimeterDoor OpenOnExitReqst = False PerimeterDoor = Red InteriorDoor2 = Green 'UNLOCK THE INTERIOR DOOR1 IntDr1Striker = InteriorDoor1 DoorStrikeTime 'WAIT FOR PERSON TO PHYSICALLY OPEN THE DOOR If InteriorDoor1 DoorSwitch = Opened then Goto Interior1Inactiv 'DOOR NEVER OPENED, RESET AIRLOCK If TS > InteriorDoor1 DoorStrikeTime then Goto INIT Line Interior1Inactiv 'HANDLE ACCESS REQUEST WHILE DOOR OPENED, EXTENDED DOOR UNLOCK TIME If InteriorDoor1 ValidAttempt or InteriorDoor1 ExitRequest then IntDr1Striker = (IntDr1Striker + 1) If InteriorDoor1 DoorSwitch = Closed then Goto INIT 'WE'VE BEEN HERE TOO LONG, SEND ALARM If TM > 0 then AirLockAlarm = 3 Line Interior2Active 'ACCESS REQUESTED AT INTERIOR DOOR2, DISABLE CREDENTIAL AND REX ACCESS AT THE PERIMETER DOOR PerimeterDoor DisRdrKpAccess = True PerimeterDoor OpenOnExitReqst = False PerimeterDoor = Red InteriorDoor1 = Green 'UNLOCK THE INTERIOR DOOR2 IntDr2Striker = InteriorDoor2 DoorStrikeTime 'WAIT FOR PERSON TO PHYSICALLY OPEN THE DOOR If InteriorDoor2 DoorSwitch = Opened then Goto Interior2Inactiv 'DOOR NEVER OPENED, RESET AIRLOCK If TS > InteriorDoor2 DoorStrikeTime then Goto INIT Line Interior2Inactiv 'HANDLE ACCESS REQUEST WHILE DOOR OPENED, EXTENDED DOOR UNLOCK TIME If InteriorDoor2 ValidAttempt or InteriorDoor2 ExitRequest then IntDr2Striker = (IntDr2Striker + 1) If InteriorDoor2 DoorSwitch = Closed then Goto INIT 'WE'VE BEEN HERE TOO LONG, SEND ALARM If TM > 0 then AirLockAlarm = 4 Line E If TS > 30 then Goto INIT    See also attached dump file of program code.   ... 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Issue How to use Plain English programming to mirror the output controlling the door's striker to a second output on the Continuum controller. Product Line Andover Continuum Environment Continuum Net Controller II Continuum ACX 2 Controller Cause Sample PE program needed for guidance. Resolution Here are three samples of the same program for guidance on how to accomplish the desired application 'This program makes the Auxiliary output of the AC1 (Out chan 2) mirror the value of the output that controls the door 'striker (Out chan 1) 'Program is Looping/Autostart 'The MODE variable is used to control when Out2 should mirror Out1 as follows... ' '1=Always including manual override '2=On valid card or REX only Numeric MODE Line Init AuxOutput = 0 MODE = 2 Basedon MODE Goto Always, ValidAndRex Line Always AuxOutput = Door1 OverrideValue * 65535 Line ValidAndRex AuxOutput = Door1 * 65535 Line E If TS > 10 then Goto Init Program code has also been supplied in the attached dump file below. ... View more

Issue Unable to configure Notification Report Template to filter the entries from a trend log that will be shown in the report Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause In many cases it is desirable to show a sub-set of entries from the trend log included in a report filtered by a criteria such as date range   Resolution As of EBO version 3.1 the only way to specify a sub set of entries is via the 'Number of records' property Starting in version 3.2x, the Notification Report Template configuration will allow filtering by custom date as well as providing the following built in filters Today Yesterday This week Last week This month Last month This year Last year ... View more

Issue How to use RoamIO to set the Infinet ID of Infinet device to zero before re-deploying the device. Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Service Tool Cause Need a way to set the Infinet ID of Infinet device to zero before re-deploying the device. Resolution  This video demonstrates… Tell if the i2 device has an Infinet ID assigned by observing the TD/RD LEDs on the device. Use the RoamIO to connect directly to the i2 device and reset its Infinet ID to zero. Confirm by visual observation of the device's TD/RD LEDs that the ID has been successfully set to zero. ... View more

Issue All Facility/Card Number fields are blank in Users that were transitioned into Security Expert from Continuum Product Line Security Expert Environment Security Expert Server Cause Expected site code and card numbers from transitioned Continuum personnel objects to populate in the Facility/Card Number fields of the user objects in Security Expert but find all those fields are blank Resolution The site code and card number of personnel objects transitioned from Continuum using the Continuum Transition Tool will show up as credentials on the Security Expert side, this is by design. There is no need for any further changes, the credentials will work when presented to the reader. ... View more

Issue The Continuum Database Transition Tool does not transition the doors even though they are present in the Continuum database being transitioned   Product Line Security Expert Environment Security Expert Server Cause Incorrect configuration of the Continuum Transition Tool Resolution In the 'Record Types' tab of the Continuum Transition Tool, there is a checkbox labeled 'Include Anti passback Programming' If the doors on the Continuum system are configured for anti-pass-back then the checkbox has to be ticked to match the Continuum configuration of the doors. ... View more

Issue Receiving warnings such as Import[SNMPv2-CONF] not found for mib [ACC-NC-ALARM-MIB] when loading EBO/Continuum MIB files into SNMP NSM tool Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Enterprise Server Continuum NetController II Cause Required base MIB files referenced in the IMPORT section of the EBO/Continuum MIB files not present Resolution The EBO/Continuum MIB files contain references on their IMPORT section to base MIB files that are commonly included with the SNMP tool used to compile the MIBs. (See screenshot below) Those files are typically included/installed by the SNMP NMS tool, in cases where the tool does not include the base files they must be located and either loaded manually before loading the EBO/Continuum MIB or placed at the appropriate folder for the tool being used. For example, when using MG-SOFT SNMP MIB browser, the tool places the base MIB files @ C:\Program Data\MG-SOFT\SMI Modules\MIB Modules\SMI ... View more

Issue Unable to discover BACnet devices from CyberStation running in the machine with multiple Network Interface Cards Product Line Andover Continuum Environment Continuum Cyberstation Cause Metric settings for the network interface not configured correctly Resolution The following video will help us understand, Common Continuum issues when running in  Workstation with multiple NICs Using Wireshark and Windows 'route print' command to troubleshoot the problem Configuring a preferred interface when multiple routes are available ... View more

Issue The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation  via a remote desktop connection. Restarting the Cyberstation application will temporarily correct this issue. This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop. Product Line Andover Continuum Environment Microsoft Windows 10 Cause Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation.  Resolution Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same  windows resolution aspect ratio. ... View more