Issue The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation  via a remote desktop connection. Restarting the Cyberstation application will temporarily correct this issue. This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop. Product Line Andover Continuum Environment Microsoft Windows 10 Cause Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation.  Resolution Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same  windows resolution aspect ratio. ... View more

Issue Unable to change the password of the Administrator account. The Access Expert application will not start following a change to the Administrator user account. Product Line Access Expert Environment Access Expert Software Cause The administrator account is a special account used by the services associated with Access Expert. Any attempt to change the password of the Administrator account will render the application unable to start. Attempting to open the properties of the Administrator accounts results in Access Expert trying to create a new administrator user account. Resolution Under no circumstances should the Administrator account password be changed. ... View more

Issue After a successful commission of MP-x SmartX controller, the device is online and operating properly but fails to come back online after a warm start. The issue is seen more often when MP-x device is configured for DHCP but can also happen when configured for static IP address. (See the attached video which demonstrates the issue) Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Cause Communication settings out of sync between the physical device and configuration database Resolution To synchronize the IP settings between the device and the configuration database follow these instructions from the online help   Discarding MP Series Controller IP Network Settings Changes ... View more

Issue Point under the Application folder of MP-x device shows error "Contains unresolved BACnet reference" Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation IP-IO Cause Incomplete entry in point's BACnet priority array. The screenshot below shows the XML file obtained from exporting the point, as it can be seen, 'Priority16' is missing the 'Type' section. Resolution Perform the following steps to correct the problem: Export the point out to a file. Delete the point. Import the file created at step 1, once the point has been re-created via import the unresolved error is gone. NOTE: There is no need to make any modifications to the XML file, it can be imported as is, the system will automatically correct the incomplete entry for priority16. ... View more

Issue The value of an exported Infinet point is not updated in some or all of the subscribing controllers. Product Line EcoStruxure Building Operation Andover Continuum Environment Building Operation Automation Server Continuum i2 Controller Cause The subscribing controller is offline or inaccessible when the IE update is broadcast.   Resolution The main disadvantage with the Continuum Import/Export (IE) system is that, in certain cases, it is possible that the updated value may not reach one or more of the subscribers due to various reasons such as network or controller down problems, excessive traffic on the network etc.   This is not of big concern when the point is of an analog type that changes frequently such as a temperature input, since the point will update again when the temperature changes in a matter of seconds or minutes at the most.  For binary values though, missing an update is a big concern.   Consider an occupancy schedule point that turns ON at 08:00 and off at 17:00.  If a subscriber misses the 08:00 update the zones under control by the subscriber will be unoccupied the entire day.   The Point’s Refresh Attribute. Continuum points have a ‘Refresh’ attribute that is used to force the IE system to send a new updated value, setting the refresh attribute to true forces the Infinity controller to export the point’s value regardless of whether it has changed or not. It is IMPERATIVE that a PE program periodically refreshes binary points that are exported in Infinity controllers such as i2 devices.   In the schedule example described above, a program can be added to the Infinet controller that hosts the exported point.  This program should be triggered by the minute system variable and coded as follows:   This will ensure the any subscribers to the schedule OCC flag won’t go more than a minute with a stale value of the point. Things to consider when refreshing exported points. a) Do not refresh points at a fast rate as this will cause unnecessary traffic on the Infinet field bus, refresh rates of one minute or more are strongly recommended. b) For the same reason, when refreshing many points, the operation should be staggered to avoid flooding the Infinet bus with an avalanche of IE traffic at the same instant. ... View more