Issue All Facility/Card Number fields are blank in Users that were transitioned into Security Expert from Continuum Product Line Security Expert Environment Security Expert Server Cause Expected site code and card numbers from transitioned Continuum personnel objects to populate in the Facility/Card Number fields of the user objects in Security Expert but find all those fields are blank Resolution The site code and card number of personnel objects transitioned from Continuum using the Continuum Transition Tool will show up as credentials on the Security Expert side, this is by design. There is no need for any further changes, the credentials will work when presented to the reader. ... View more

Issue The Continuum Database Transition Tool does not transition the doors even though they are present in the Continuum database being transitioned   Product Line Security Expert Environment Security Expert Server Cause Incorrect configuration of the Continuum Transition Tool Resolution In the 'Record Types' tab of the Continuum Transition Tool, there is a checkbox labeled 'Include Anti passback Programming' If the doors on the Continuum system are configured for anti-pass-back then the checkbox has to be ticked to match the Continuum configuration of the doors. ... View more

Issue Receiving warnings such as Import[SNMPv2-CONF] not found for mib [ACC-NC-ALARM-MIB] when loading EBO/Continuum MIB files into SNMP NSM tool Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Enterprise Server Continuum NetController II Cause Required base MIB files referenced in the IMPORT section of the EBO/Continuum MIB files not present Resolution The EBO/Continuum MIB files contain references on their IMPORT section to base MIB files that are commonly included with the SNMP tool used to compile the MIBs. (See screenshot below) Those files are typically included/installed by the SNMP NMS tool, in cases where the tool does not include the base files they must be located and either loaded manually before loading the EBO/Continuum MIB or placed at the appropriate folder for the tool being used. For example, when using MG-SOFT SNMP MIB browser, the tool places the base MIB files @ C:\Program Data\MG-SOFT\SMI Modules\MIB Modules\SMI ... View more

The information contained in this document is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the consent of Schneider Electric Global BMS Expert Support. Issue Unable to discover BACnet devices from CyberStation running in machine with multiple Network Interface Cards Product Line Andover Continuum Environment Continuum Cyberstation Cause Metric settings for the network interfaces not configured correctly Resolution ... View more

Issue The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation  via a remote desktop connection. Restarting the Cyberstation application will temporarily correct this issue. This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop. Product Line Andover Continuum Environment Microsoft Windows 10 Cause Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation.  Resolution Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same  windows resolution aspect ratio. ... View more

Issue Unable to change the password of the Administrator account. The Access Expert application will not start following a change to the Administrator user account. Product Line Access Expert Environment Access Expert Software Cause The administrator account is a special account used by the services associated with Access Expert. Any attempt to change the password of the Administrator account will render the application unable to start. Attempting to open the properties of the Administrator accounts results in Access Expert trying to create a new administrator user account. Resolution Under no circumstances should the Administrator account password be changed. ... View more

Issue After a successful commission of MP-x SmartX controller, the device is online and operating properly but fails to come back online after a warm start. The issue is seen more often when MP-x device is configured for DHCP but can also happen when configured for static IP address. (See the attached video which demonstrates the issue) Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Cause Communication settings out of sync between the physical device and configuration database Resolution To synchronize the IP settings between the device and the configuration database follow these instructions from the online help   Discarding MP Series Controller IP Network Settings Changes ... View more

Issue Point under the Application folder of MP-x device shows error "Contains unresolved BACnet reference" Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation IP-IO Cause Incomplete entry in point's BACnet priority array. The screenshot below shows the XML file obtained from exporting the point, as it can be seen, 'Priority16' is missing the 'Type' section. Resolution Perform the following steps to correct the problem: Export the point out to a file. Delete the point. Import the file created at step 1, once the point has been re-created via import the unresolved error is gone. NOTE: There is no need to make any modifications to the XML file, it can be imported as is, the system will automatically correct the incomplete entry for priority16. ... View more

Issue The value of an exported Infinet point is not updated in some or all of the subscribing controllers. Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Automation Server Continuum i2 Controller Cause The subscribing controller is offline or inaccessible when the IE update is broadcast. Resolution The main disadvantage with the Continuum Import/Export (IE) system is that, in certain cases, it is possible that the updated value may not reach one or more of the subscribers due to various reasons such as network or controller down problems, excessive traffic on the network, etc. This is not of big concern when the point is of an analog type that changes frequently such as a temperature input since the point will update again when the temperature changes in a matter of seconds or minutes at the most.  For binary values though, a missing update is a big concern. Consider an occupancy schedule point that turns ON at 08:00 and off at 17:00.  If a subscriber misses the 08:00 update the zones under control by the subscriber will be unoccupied the entire day. The Point’s Refresh Attribute. Continuum points have a ‘Refresh’ attribute that is used to force the IE system to send a new updated value, setting the refresh attribute to true forces the Infinity controller to export the point’s value regardless of whether it has changed or not. It is IMPERATIVE that a PE program periodically refreshes binary points that are exported in Infinity controllers such as i2 devices. In the schedule example described above, a program* can be added to the Infinet controller that hosts the exported point.  This program should be triggered by the minute system variable and coded as follows: *make sure the program is of the type Infinet Script Program This will ensure that any subscribers to the schedule OCC flag won’t go more than a minute with a stale value of the point. Refreshing points that reside under the Infinet interface of the Automation Server (EBO 3.1 and greater) If the point to be refreshed resides under the Infinet interface of the AS-P then there are some differences in the way the refresh is accomplished. The program will be of the type Script Program. The point will have a REFRESH property, you bind to the refresh property in the Script Program instead of the point's value. The most important difference is that while in the i2 device the export takes places when you set the value of the refresh property to true, in the Automation Server the export takes place when the value of the refresh flag is toggled, regardless of the value (true or false) Below is an example of a Script Program refreshing some value objects that reside at the Automation Server under the Infinet interface The statement DigValue1 = (DigValue1 = false) is just a very efficient way to toggle the value of the refresh property, it is equivalent to saying.... If DigValue1 = false then set it to true and if DigValue1 = true then set it to false. Things to consider when refreshing exported points. Do not refresh points at a fast rate as this will cause unnecessary traffic on the Infinet field bus, refresh rates of one minute or more are strongly recommended. For the same reason, when refreshing many points, the operation should be staggered to avoid flooding the Infinet bus with an avalanche of IE traffic at the same instant. ... View more