Issue Windows Authentication must be applied consistently for Security Expert, SOAP, and Data Sync Service to work. Product Line Security Expert Environment Security Expert Microsoft Windows Cause If Windows Authentication is enabled in Security Expe…View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue It is not possible to change Primary or Secondary Reader Formats as they are greyed out. Product Line Security Expert Environment Client/Server Cause If the Reader Expander Port Network Type is set to Schneider Electric RS485 the option to chan…View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue Cannot read Mifare CSN, using Security Expert readers, from customer's existing Mifare cards Product Line Security Expert Environment Security Expert Smartcard Reader [All] Cause The Security Expert readers will not read Mifare CSN by default. …View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue Request for database schemas for SecurityExpert and SecurityExpertEvents databases. Product Line Security Expert Environment Security Expert Client/Server Cause Various entities request database schemas for SecurityExpert and SecurityExpertEven…View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue Some security application require individual control of reader LEDs and Beeper. Product Line Security Expert Environment Security Expert Controller SP-C Security Expert Controller SP-AC1 Security Expert Controller SP-ACX Security Expert Door Ex…View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue Cannot connect to, and send reports to a monitoring station through a reporting service Product Line Security Expert Environment Security Expert Server Cause Trouble connecting to a central station Resolution All the necessary information for a…View more
Posted by: BillNeville in Building Automation Knowledge Base
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Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from …View more
Posted by: BillNeville in Building Automation Knowledge Base
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Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from …View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue Security Expert controller has Online Status, can be downloaded, can be pinged and the web configuration page can be opened but Health Status and Module Addressing both timeout. Product Line Security Expert Environment SP-C SP-AC1 SP-ACX Cause …View more
Posted by: BillNeville in Building Automation Knowledge Base
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Issue An SP-C-WEB needs to be upgraded. Can this be done without removing the controller? Product Line Security Expert Environment Security Expert Controller (SP-C) Security Expert WEB Controller (SP-C-WEB) Cause Due to site expansion, it is necessar…View more
Posted by: BillNeville in Building Automation Knowledge Base
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