Issue An SP-C-WEB needs to be upgraded.  Can this be done without removing the controller? Product Line Security Expert Environment Security Expert Controller Security Expert WEB Controller Cause Due to site expansion, it is necessary to upgrade an SP-C-WEB to an SP-C.  Resolution It is not possible to upgrade an SP-C-WEB to an SP-C in the field. The SP-C-WEB will need to be replaced and re-programmed via Security Expert Server. ... View more

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Download Service fails to start after an upgrade to v.4.2.251 Product Line Security Expert Environment Security Expert Server v4.2.251 Cause Miscrosoft Visual C++ 2013 Redistributible  (VC++ 2013 Redist v120) is not installed. This package is a pre-requisite to installing Security Expert v4.2.251. Resolution Locate the file on the Microsoft site https://www.microsoft.com/en-nz/download/details.aspx?id=40784. Download and install the 32 bit version (because Security Expert is a 32 bit application) before performing the upgrade.   ... View more