Full access is just steps away!
Join Exchange for FREE and get unlimited access to our global community of experts.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
since
Commander
BillNeville
William Neville
Company
SCHNEIDER ELECTRIC BUILDINGS, LLC
since
2 hours ago
Assigning an OSDP Reader to an Elevator
2021-04-16 11:22 AMIssue In the Security Expert v4.3.285.42 (current release), there is an issue assigning an OSDP Reader to an Elevator. With the reader expander port Network Type set to RS485, when configuring the Smart Reader record to use the OSDP reader, the optio…View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Verifying if Windows Authentication is Enabled
2021-01-10 04:08 PMIssue Windows Authentication must be applied consistently for Security Expert, SOAP, and Data Sync Service to work. Product Line Security Expert Environment Security Expert Microsoft Windows Cause If Windows Authentication is enabled in Security Expe…View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Security Expert Reader Formats are Greyed Out
2020-06-24 10:48 AMIssue It is not possible to change Primary or Secondary Reader Formats as they are greyed out. Product Line Security Expert Environment Client/Server Cause If the Reader Expander Port Network Type is set to Schneider Electric RS485 the option to chan…View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Security Expert readers and displaying Mifare CSN
2020-06-24 06:09 AMIssue Cannot read Mifare CSN, using Security Expert readers, from customer's existing Mifare cards Product Line Security Expert Environment Security Expert Smartcard Reader [All] Cause The Security Expert readers will not read Mifare CSN by default. …View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Security Expert Databases Schemas
2020-05-13 04:43 PMIssue Request for database schemas for SecurityExpert and SecurityExpertEvents databases. Product Line Security Expert Environment Security Expert Client/Server Cause Various entities request database schemas for SecurityExpert and SecurityExpertEven…View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Smart Reader Output Options
2020-05-12 02:09 PMIssue Some security application require individual control of reader LEDs and Beeper. Product Line Security Expert Environment Security Expert Controller SP-C Security Expert Controller SP-AC1 Security Expert Controller SP-ACX Security Expert Door Ex…View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Security Expert Reporting Service not Communicating with the Monitoring Station
2020-03-19 11:07 AMIssue Cannot connect to, and send reports to a monitoring station through a reporting service Product Line Security Expert Environment Security Expert Server Cause Trouble connecting to a central station Resolution All the necessary information for a…View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Locating the SP-C in the middle of the RS-485 daisy chain.
2019-07-23 07:05 PMWarning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from …View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Changing Security Expert readers from RS-485 to Wiegand
2019-07-11 09:52 PMWarning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from …View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Security Expert controller is online but not fully functional
2019-07-11 09:30 PMIssue Security Expert controller has Online Status, can be downloaded, can be pinged and the web configuration page can be opened but Health Status and Module Addressing both timeout. Product Line Security Expert Environment SP-C SP-AC1 SP-ACX Cause …View more
Posted by: BillNeville in Building Automation Knowledge Base
Find more articles tagged with:
Connect with Peers & Experts
Discuss challenges in energy and automation with 30,000+ experts and peers.
Get Support in Our Knowledge Base
Find answers in 10,000+ support articles to help solve your product and business challenges.
Ask Questions. Give Solutions
Find peer based solutions to your questions. Provide answers for fellow community members!