Issue Easy Lobby is compatible with limited Continuum versions Product Line Andover Continuum Environment Continuum Cyberstation Cause The Easy Lobby integration is developed and supported by HID. There has been no further development for integration amongst other revisions. Resolution Easy Lobby is only compatible with Continuum version 1.94 SP1. ... View more

Issue Setting up Visual Verification to track who  has gained access to a door using Access Expert Product Line Access Expert Environment Access Expert v3 Cause Verification of access is a common feature request in access control integrations. The following steps show how to enable and access this feature within the Access Expert v3 product. Resolution Open and connect to the instance with the required credentials Select the Access Control Tab and click on the Visual Verification button Click on the Assign Reader button to Add the respective readers and click OK The Visual Verification Window opens up with the readers that were selected from the previous step on the right side of the screen. Select the necessary readers that will be used for the verification.                    Once someone scans a card on any of the selected readers, their saved image will then be displayed    *Note* If this Window is closed the configuration for Visual Verification will be lost and will need to be recreated ... View more

Issue Permissions on V3 Product Line Access Expert Environment Managing Permission settings for Individual Groups. Cause Limiting the Permission for users in accessing certain objects within the system for better management. Resolution Permissions can be configured for each user by following these steps: Open the API and connect to the respective instance with the relevant credentials Go to the General Configuration Tab Select the Groups Icon If creating a new Group, click the Add Group Button If modifying, select one from the list and double click to open it up Click on Add Permission and select the Object Type  Select the various check boxes to Grant or Deny access  Once completed then click on the Save & Close button to close the Editor ... View more

Issue Mobile Apps for Access Expert Product Line Access Expert Environment Access Expert site desiring the use of modern technology Cause Unable to find or know where to look for the Mobile Apps for Access Expert Resolution Based on the version of software using Version 2 (V2) or Version 3 (3) the apps are different for each, so please understand the differences. These can be downloaded from the app store on iOS devices.  For Version 2, there are three Mobile Apps depending on what is needed by the client, these are: Go to the App Store, click on Search and enter Keep and download the following apps Keep Monitor - which monitors what is taking place like the events on the system Keep Notify - which notifies the user via emails and texts if there is an Alarm that has been generated Keep Personnel - where existing users can be verified or picture updated etc For Version 3, there is only one Mobile App called Keep Mobile, this gives a general oversight of the system and what is going on with it. Go to the App Store, click on Search and enter Keep and download the following app Keep Mobile - which gives you the ability to see all users, events and Hardware that are configured on the system ... View more

Issue Unable to connect Continuum I/O's to Access Expert Product Line Access Expert Environment Win 8.1 and above on Version 3 Cause The Continuum Integration has only been configured to bring in the AC-1 and AC-1 Plus door controllers as sub-devices. Resolution There is no resolution, but the Continuum I/O's are simply not compatible with Access Expert. Use Mercury 16 In/Out boards for applications that require these types of devices. ... View more