Follow along for an enriching discussion with our CEO, Peter Herweck, and industry leaders for a captivating Global Keynote at #InnovationSummit Paris 2024. Watch recording and join the #ImpactMaker movement!️
Original Equipment Manufacturer provides remote support and maintenance for customer machines
Success Stories Corner
Have a sustainability or efficiency problem? Learn how Schneider Electric is using an ecosystem approach around EcoStruxure to solve customer problems.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Show only
|
Search instead for
Did you mean:
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Link copied. Please paste this link to share this article on your social media post.
2020-12-0206:21 AM
Original Equipment Manufacturer provides remote support and maintenance for customer machines
Originally published on Success Stories Corner by GizemSelvi | December 02, 2020 03:21 PM
The challenge
To continue offering customer support during COVID-19 lockdowns, EFFE (an Original Equipment Manufacturer from Turkey) needed a solution that would allow them to provide remote maintenance and monitoring for their customers’ machines.
The solution
On Schneider Electric Exchange, EFFE found the IOTPACK offer – a solution to improve industrial performance exclusively for businesses in Turkey. The solution is a suite of software products, including Secure Connect Advisor, Augmented Operator Advisor, and Machine Advisor.
• Secure Connect Advisor provides a secure VPN tunnel so that EFFE can safely connect to customer machines and make required changes on the programming of the PLC, drive, and other devices on the network.
• Augmented Operator Advisor - available for Windows Mobile, Android, and iOS - allows the maintenance team to provide remote assistance via a tablet or phone, through Microsoft Dynamics API.
• Machine Advisor monitors the status of the machines and keeps the related BOM, CAD drawings, and wiring diagrams on the cloud.
Benefits
The advisory software products in the IOTPACK for Turkey solution helped EFFE to meet customer expectations and product maintenance requirements remotely. With the solution, they are able to:
Monitor the machines that they integrated for their customers.
Troubleshoot customer problems remotely and resolve their challenges safely and efficiently.
Additionally, using the Schneider Electric Exchange platform, getting a price quote for the IOTPACK solution was seamless via the fully integrated CRM tool.